OnlyOffice keeps crashing after opening in windows 11

Desktop editors
12

Hello DmitriiV,
I should have start with my computer’s configuration:

Asus Rog Strix G713PV with amd Ryzen 9 7845HX and radeon graphic 610M attached.
Additionnaly another GPU Nvidia Geforce RTX 4060 (so 2 graphic card maybe the conflic is here ?) all with latest driver installed.
16Go RAM

I run the system file checker tool, and all is OK (see the picture joined).For memtest I don’t understand, I download MemTest86-usb on the site MemTest86 but I don’t have any test to perform on it.

Sans titre
Sans titre981×513 130 KB

I try to open it again but same as usual, close itself after 5s.

I think I will stop with OnlyOffice. Too much loose time for you and for me.
Thank you for all your reply.

Best regard

13

Please try to launch the app using the second graphics card via shortcut’s properties

14

Also, you can try the following solution:

  1. Press Win + R
  2. insert

“%ProgramFiles%\ONLYOFFICE\DesktopEditors\DesktopEditors” --disable-gpu

  1. Press Enter
15

Sorry it doesn’t works too.
I try to apply only my chipset graphic, and try =doesn’t work.
so I try to apply only my Nvidia GPU and it doesn’t work too.

Sans titre
Sans titre1152×648 40 KB

16

Also, please try disable gpu method, run it according to your particular system, because it may differ from the example I have given above

17

I also try with “let windows decided” but no change. Thank you for your hard work but I will try another office suite. OnlyOffice was not for me …
Thank you DmitriiV.

18

It is difficult to determine the exact cause in this particular case, there may be many options, it can be connected with hardware or drivers.
We are sorry that this happened, we have tried to offer possible solutions. Best wishes to you!

19

Please look it also. I need help

20

@Omsoni Please wait, we will respond when time comes in order. We have a number of pending requests, it takes time to process all of them.

21

Sure but I have to use another software. Because I am not being able to create or modify any file in OnlyOffice.

22

We try to answer everyone on the forum, but unfortunately, it is not always possible to respond promptly. We respond to all requests in order of priority. We also have paid support where responses are quick.

Please do not post in other threads/topics on other issues that do not relate to your initial question. Thanks for understanding.

We are sorry for your inconvenience.

23

I also have the same situation. Tried reinstalling Microsoft Visual C++ and reinstalling DesktopEditors_x64 but it still didn’t fix it
This is Log:
Faulting application name: editors.exe, version: 8.1.0.169, time stamp: 0x6671049d
Faulting module name: graphics.dll, version: 8.1.0.169, time stamp: 0x66710797
Exception code: 0xc0000005
Fault offset: 0x000000000030b135
Faulting process id: 0x0x2A24
Faulting application start time: 0x0x1DACC2E2FA8F6D1
Faulting application path: C:\Program Files\ONLYOFFICE\DesktopEditors\editors.exe
Faulting module path: C:\Program Files\ONLYOFFICE\DesktopEditors\converter\graphics.dll
Report Id: dce60d4a-a674-4ab9-9999-dff0793ae2c4
Faulting package full name:
Faulting package-relative application ID:

24

Hello, first of all, please try the above-mentioned method: disable gpu

  1. Press Win + R
  2. Insert

“%ProgramFiles%\ONLYOFFICE\DesktopEditors\DesktopEditors” --disable-gpu

  1. Press Enter

Also, please do the following:
Please download this tool to get process logs: Process Monitor - Sysinternals | Microsoft Learn

  • reproduce the situation
  • run Procmon
  • set up app filter to see the editor processes

1
11885×734 43.5 KB

  • double click on the process and show us ‘Process’ tab

2
21440×721 119 KB

  • go to Save and specify saving logs parameters as following:

3
3646×613 58.7 KB

Please send us the final log file.

25

Thank you! I tried everything but it still doesn’t work.
This is the logfile I exported according to your instructions.
Logfile

26

Please check Editor rights in the registry: HKLM\SOFTWARE\ONLYOFFICE\DesktopEditors

For that press Win+R, run regedit command to open the registry. When you open the above-mentioned path, click on permissions, send the screenshots to us.
Example:

permis2
permis21005×507 24.6 KB

permiss1
permiss1923×629 31.5 KB

27

Here is my picture

image
image767×515 21.4 KB

image

29

Hello, we are currently analyzing the issue, please wait. Thank you for the provided info

30

@tunguyen1080
Hello, please find the following folder: %LocalAppData%\ONLYOFFICE\DesktopEditors\data
Archive fonts folder as a zip file and send to us

31

This folder fonts is empty.

32

@tunguyen1080 Hello, sorry for making you wait so long, I have sent you a private message, please check