OnlyOffice does not load- Need Help finding and locking Logs to find the Error

Connectors
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Document Server version: Community Document Server / Version 0.1.20, AGPL-lizensiert
Type of installation: native via NC APP ( no docker)
OS: Debain 12 (LAMP)
Browser version: Firefox 133
Additional information:

Hi everyone,

I’m facing an issue with my Nextcloud installation, specifically with the integration of OnlyOffice and the Community Document Server (CDS). Here are the details of my setup:

System: Nextcloud running on a native host (no Docker containers).
Installation: The Community Document Server was installed via the Nextcloud interface, as was the OnlyOffice app. Both are running directly on the same host.

Problem Description:

The installation seemed to work fine:
    I can select Office files under New in the Nextcloud interface.
    In the app settings, I can save the configuration for the Document Server, and it returns an OK message.
However, when I try to open or create a document, Nextcloud freezes completely for about 1–2 minutes. After that, it works again until I attempt to open or create another document.

Error Message:

The command

sudo -u www-data php occ onlyoffice:documentserver --check

returns the following error:

Error connection: Client error: GET http://isp-tan.spdns.de/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.aAc0vopezHHGE05XpXgB25QttjczMRxbdOcLnxq9ekU resulted in a 404 Not Found response:
File not found.

Additional Information:

How can I check if the Document Server is running correctly?
I read that the CDS listens on port 5999, but when I check with nmap localhost, port 5999 isn’t reachable on the host.
Does the CDS expect connections on port 5999?
I’m unsure where the issue lies because I don’t know where to start troubleshooting.

Questions:

Where can I find the configuration files for both apps?
Should I set the Document Server URL in the OnlyOffice configuration, the CDS configuration, or both?
Are there any known issues with running this setup on a native installation without Docker?
How can I confirm whether the CDS is running properly and listening on the correct port?

I would greatly appreciate any tips or ideas on how to resolve this issue.

Where can i find the matching nc log entry ? The NC logfile is horrorable - no formations like other linux log files. Its a totaly string chaos when looking into the nextcloud logfile.

Thanks in advance! :blush:

2

Hello @itoss

You should contact Nextcloud team about this app as it is a fork of actual Document Server developed and maintained by Nextcloud team. Please refer to this topic:

3

I don’t even know where the error lies, with OnlyOffice or the Document Server. Where can I find the config files and database entries for OnlyOffice so I can at least rule out OnlyOffice as the source of the error?

“Error connection: Client error: GET http://isp-tan.spdns.de/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.aAc0vopezHHGE05XpXgB25QttjczMRxbdOcLnxq9ekU resulted in a 404 Not Found response:”

Is it evident from the error message that it’s an issue with the Community Document Server and that OnlyOffice is functioning? How can I ensure that the error is not with OnlyOffice?

Is this forum ONLY for the OnlyOffice extension and has nothing to do with the Document Server? I’m completely lost about what belongs where and in which forum I should post about which problem.

4

This is an AppStore and does not look like a bug discussion forum etc.

Is This the correct URL/Forum to post my issues : https://help.nextcloud.com/ ?