Community Server/Control Panel version: 12.1.1194
Type of installation of Workspace (docker, deb/rpm, exe): exe
OS: Windows Server 2016
Browser version: Firefox 109.0 (64-bit)
Hello again, I need some help on my clean machine installing the latest OnlyOffice Workspace using this guide: https:/ /helpcenter.onlyoffice.com/installation/workspace-install-windows.aspx
On a fresh install on Windows and fresh install of OnlyOffice I get the issue:
Document Service is not available. Please contact support. and opening Control Panel showed a Blank page. I also noted that on my regular laptop OnlyOffice works fine on first install and the differences I saw were:
- On port 8083 nginx.exe is not running
- The Document Proxy Service was on Paused state. On right-clicking and trying to run it, I got a prompt saying
Windows is unable to resume the service. The application gave no errors.
- On restarting the computer the Document editing was still the same while the control panel showed IIS default 502 error similar to this:
The event viewer showed:
Service DsProxySvc ran for less than 1500ms.
nginx for Service DsProxySvc exited with code 1
Killing process tree of process 5064 DsProxySvc with exit code 1
Loading failed for with source http://localhost/ds-vpath/web-apps/apps/api/documents/api.js
Error 502 Bad Gateway api.js
We are installing this on a government institue’s secure network so I have just noted the logs:
Error localhost - ASC.Api - method error: http://localhost/api/2.0/portal/tenantextraServer error System.Net.WebException: Unable to connect to remote server —> System.Net.Sockets.SocketException: No connection could be made because target machine actively refused it 127.0.0.1:8083
[emerg] host not found in upstream “localhost:8000” in C:\ProgramFiles (x86)/Ascensio System/DocumentServer/ngnix/conf/includes/http-common.conf:2
P.S.: I am encountering this problem since past 25 days and have reinstalled both windows and onlyoffice multiple times. And I had sucessfully installed and brought it to working earlier on the same device on clean, formatted state.