ONLYOFFICE DOCS 7.3.184 "Warning: There was an error when processing documents. Please backup and save the file locally."

Jackson · 5 February 2023 16:29

Hello, I encountered the following error when using onlyoffice docs on my mobile phone: “Warning: There was an error when processing documents. Please backup and save the file locally.” (See the following figure for details)

I also recorded the logs on the server here:

[root@onlyOffice-s1 ~]# mylog
[2023-02-05T03:13:02.418] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2023-02-05T03:13:02.421] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v19.6.0 Documentation
[2023-02-05T03:13:02.571] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.3.0. Build: 184
[2023-02-05T18:13:09.339] [ERROR] [localhost] [555393561] [oc6fzyarz2cv_yy3] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of null (reading ‘indexOf’)
Script: https://mydomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:81400000,“usedJSHeapSize”:60300000,“jsHeapSizeLimit”:1130000000}
StackTrace: TypeError: Cannot read properties of null (reading ‘indexOf’)
at n.value (https://mydomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://mydomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://mydomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-05T18:16:25.490] [ERROR] [localhost] [555393561] [oc6fzyarz2cv_yy4] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of null (reading ‘indexOf’)
Script: https://mydomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: true
performance.memory: {“totalJSHeapSize”:81400000,“usedJSHeapSize”:60300000,“jsHeapSizeLimit”:1130000000}
StackTrace: TypeError: Cannot read properties of null (reading ‘indexOf’)
at n.value (https://mydomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://mydomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://mydomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-05T03:13:02.086] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-02-05T03:13:02.098] [WARN] [localhost] [docId] [userId] nodeJS - worker 27062 started.
[2023-02-05T03:13:02.103] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2023-02-05T22:56:28.360] [WARN] [localhost] [conv_716641929_jpeg] [userId] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NDEzMCwidXNlcklkIjoieXkifQ.1c7HW-ZuQV6CQeUhSX_OyPJhfvHbYS3aoYQHNHMNSAY; content-length=9567; body.length=32256

Could someone tell me if there is a problem with my configuration? This will be appreciated!

Constantine · 7 February 2023 10:29

Hello @Jackson

Could you please describe the actions you performed to the file before this error popped up?
Also, please tell is which browser you are using and provide information about the storage with which Document Server is integrated. If it is possible please share the original document so we can analyze it.

Additionally, please run a small test: try to open the file in the browser editors and reproduce the issue. Let me know the results.

Jackson · 7 February 2023 12:24

Glad to receive your reply @Constantine
Let me describe the details to you:
Operating environment: Nextcloud 25.0.3 + Onlyoffice 7.3.0 build 184
Software used: Nextcloud Android mobile app 3.23.0 or mobile browser (I use Xiaomi browser)
Use process: according to the process of opening or creating office files normally, after a period of normal use (about 1 minute, sometimes dozens of seconds), I will pop up the above warning prompt

Jackson · 7 February 2023 12:29

This is the log record on the onlyoffice docs server during this test.

[2023-02-07T19:59:52.904] [ERROR] [localhost] [1108858973] [oc6fzyarz2cv_yy3] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read property ‘indexOf’ of null
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Android 11) Mobile Nextcloud-android/3.23.0
platform: Linux armv8l
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:167000000,“usedJSHeapSize”:157000000,“jsHeapSizeLimit”:1136000000}
StackTrace: TypeError: Cannot read property ‘indexOf’ of null
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:00:37.773] [ERROR] [localhost] [3949364852] [oc6fzyarz2cv_yy1] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read property ‘indexOf’ of null
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Android 11) Mobile Nextcloud-android/3.23.0
platform: Linux armv8l
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:188000000,“usedJSHeapSize”:188000000,“jsHeapSizeLimit”:1136000000}
StackTrace: TypeError: Cannot read property ‘indexOf’ of null
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:03:03.306] [ERROR] [localhost] [1933681911] [oc6fzyarz2cv_yy1] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read property ‘indexOf’ of null
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Android 11) Mobile Nextcloud-android/3.23.0
platform: Linux armv8l
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:148000000,“usedJSHeapSize”:148000000,“jsHeapSizeLimit”:1136000000}
StackTrace: TypeError: Cannot read property ‘indexOf’ of null
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:04:08.113] [ERROR] [localhost] [1933681911] [oc6fzyarz2cv_yy3] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read property ‘indexOf’ of null
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Android 11) Mobile Nextcloud-android/3.23.0
platform: Linux armv8l
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:148000000,“usedJSHeapSize”:148000000,“jsHeapSizeLimit”:1136000000}
StackTrace: TypeError: Cannot read property ‘indexOf’ of null
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:12:11.539] [ERROR] [localhost] [2054858287] [oc6fzyarz2cv_yy1] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of null (reading ‘indexOf’)
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:269000000,“usedJSHeapSize”:269000000,“jsHeapSizeLimit”:1130000000}
StackTrace: TypeError: Cannot read properties of null (reading ‘indexOf’)
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:13:02.536] [ERROR] [localhost] [2054858287] [oc6fzyarz2cv_yy2] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of null (reading ‘indexOf’)
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: true
performance.memory: {“totalJSHeapSize”:269000000,“usedJSHeapSize”:269000000,“jsHeapSizeLimit”:1130000000}
StackTrace: TypeError: Cannot read properties of null (reading ‘indexOf’)
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:16:07.956] [ERROR] [localhost] [2054858287] [oc6fzyarz2cv_yy3] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of null (reading ‘indexOf’)
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:269000000,“usedJSHeapSize”:269000000,“jsHeapSizeLimit”:1130000000}
StackTrace: TypeError: Cannot read properties of null (reading ‘indexOf’)
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:17:01.315] [ERROR] [localhost] [2054858287] [oc6fzyarz2cv_yy4] nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of null (reading ‘indexOf’)
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js
Line: 9:1430812
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
DocumentInfo:
Selection: false
performance.memory: {“totalJSHeapSize”:269000000,“usedJSHeapSize”:269000000,“jsHeapSizeLimit”:1130000000}
StackTrace: TypeError: Cannot read properties of null (reading ‘indexOf’)
at n.value (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/documenteditor/mobile/dist/js/app.js:9:1430812)
at Ga.Qd (https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all-min.js:1376:395)
at https://myonlyofficedocsserverdomainname/7.3.0-184/sdkjs/word/sdk-all.js:5443:268
[2023-02-07T20:19:07.654] [ERROR] [localhost] [3025124137] [oc6fzyarz2cv_yy1] nodeJS - clientLog: changesError: Error: Uncaught SecurityError: Failed to set the ‘href’ property on ‘Location’: The current window does not have permission to navigate the target frame to ‘https://mynextclouddomainname:60726/index.php/apps/files/?dir=/&scrollto=球球元元旅行(重庆)202302090213.xlsx’.
Script: https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js
Line: 9:81495
userAgent: Mozilla/5.0 (Linux; U; Android 11; zh-cn; M2102K1C Build/RKQ1.201112.002) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/100.0.4896.127 Mobile Safari/537.36 XiaoMi/MiuiBrowser/17.4.80113 swan-mibrowser
platform: Linux aarch64
isLoadFullApi: true
isDocumentLoadComplete: true
performance.memory: {“totalJSHeapSize”:269000000,“usedJSHeapSize”:269000000,“jsHeapSizeLimit”:1130000000}
StackTrace: Error: Failed to set the ‘href’ property on ‘Location’: The current window does not have permission to navigate the target frame to ‘https://mynextclouddomainname:60726/index.php/apps/files/?dir=/&scrollto=球球元元旅行(重庆)202302090213.xlsx’.
at S (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:1402593)
at Object.onBack [as onClick] (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:1403216)
at https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:896438
at Array.forEach ()
at tl (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:896319)
at onClick (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:938958)
at Object.$e (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:60929)
at Ve (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:61083)
at https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:80965
at Br (https://myonlyofficedocsserverdomainname/7.3.0-184/web-apps/apps/spreadsheeteditor/mobile/dist/js/app.js:9:81059)

[2023-02-07T16:28:16.838] [WARN] [localhost] [1877256596] [oc6fzyarz2cv_yy] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTEyMSwidXNlcklkIjoieXkifQ.xvHAFC_RwWd7MrXV0qgAjJjc9VaSxryxHBvqwRpp28o; content-length=7364; body.length=9083
[2023-02-07T20:00:30.247] [WARN] [localhost] [3949364852] [oc6fzyarz2cv_yy] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTE2NywidXNlcklkIjoieXkifQ.-OcTNtU44bM5RW6_Qht5SYxxQlUMTpSSAMLNgCJ39IU; content-length=6244; body.length=7839
[2023-02-07T20:00:54.813] [WARN] [localhost] [conv_3949364852_jpeg] [userId] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTE2NywidXNlcklkIjoieXkifQ.-OcTNtU44bM5RW6_Qht5SYxxQlUMTpSSAMLNgCJ39IU; content-length=6244; body.length=7839
[2023-02-07T20:02:41.698] [WARN] [localhost] [1933681911] [oc6fzyarz2cv_yy] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTE4MCwidXNlcklkIjoieXkifQ.pmdGnpJsLToyU9eCaECDXg43QFHJwf0UuG8RXUSCyqU; content-length=6244; body.length=7839
[2023-02-07T20:03:19.219] [WARN] [localhost] [conv_1933681911_jpeg] [userId] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTE4MCwidXNlcklkIjoieXkifQ.pmdGnpJsLToyU9eCaECDXg43QFHJwf0UuG8RXUSCyqU; content-length=6244; body.length=7839
[2023-02-07T20:11:27.550] [WARN] [localhost] [conv_3025124137_jpeg] [userId] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTEyMSwidXNlcklkIjoieXkifQ.xvHAFC_RwWd7MrXV0qgAjJjc9VaSxryxHBvqwRpp28o; content-length=7368; body.length=9087
[2023-02-07T20:11:30.214] [WARN] [localhost] [conv_2054858287_jpeg] [userId] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTE4MCwidXNlcklkIjoieXkifQ.pmdGnpJsLToyU9eCaECDXg43QFHJwf0UuG8RXUSCyqU; content-length=17819; body.length=21178
[2023-02-07T20:11:56.528] [WARN] [localhost] [2054858287] [oc6fzyarz2cv_yy] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTE4MCwidXNlcklkIjoieXkifQ.pmdGnpJsLToyU9eCaECDXg43QFHJwf0UuG8RXUSCyqU; content-length=17819; body.length=21178
[2023-02-07T20:17:11.109] [WARN] [localhost] [3025124137] [oc6fzyarz2cv_yy] nodeJS - downloadUrlPromise body size mismatch: uri=https://mynextclouddomainname/index.php/apps/onlyoffice/download?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJkb3dubG9hZCIsImZpbGVJZCI6NTEyMSwidXNlcklkIjoieXkifQ.xvHAFC_RwWd7MrXV0qgAjJjc9VaSxryxHBvqwRpp28o; content-length=7368; body.length=9087

Constantine · 8 February 2023 07:39

Is it possible to record a video demonstration of this scenario from your device?

Also, please try to reproduce the issue on any other mobile device and from PC.

Jackson · 22 February 2023 03:15

sorry! @Constantine I am busy recently. Didn’t reply to you in time! How can I send the recorded demo video to you?

Constantine · 22 February 2023 07:29

Hello again @Jackson

You can upload the video to any storage and share link to the file.
If there is any sensitive data in the document then you can send the link via PM.

Jackson · 22 February 2023 09:23

link
Thank you very much!

Constantine · 22 February 2023 09:37

Thank you for the video.
Have you tried to reproduce this issue in any other browser, e.g. Chrome or Firefox, or on the PC?
Additionally, please specify the model of your smartphone, Android version and version of used browser. It is Xiaomi browser, isn’t it?

Jackson · 22 February 2023 09:56

I tried to use the mobile phone simulation of Chrome browser and Microsoft edge browser (both Android and Apple ios have tried), and the results are the same, but if it is the computer version of the editing mode, this problem will not occur! Here are the details you need for my demo video:
Xiaomi 11ultra
Android 11
The Xiaomi browser included with the mobile phone is used, version: 17.4.220216

Constantine · 22 February 2023 11:10

Seems like this is unordinary issue - I wasn’t able to reproduce it.
Is it possible to provide us a test account on your Nextcloud portal to check out the issue?

Jackson · 22 February 2023 11:29

Of course! You already know my nextcloud website! You just need to go to its homepage and click to register an account, and I can pass the approval!

Constantine · 22 February 2023 11:33

I’ve sent a request. Please check it out.

Jackson · 22 February 2023 11:34

Passed!!!

Constantine · 22 February 2023 12:53

Thanks for confirmation. Indeed, was able to reproduce the issue.
We are checking the situation. I will update this thread once any news come up.

Jackson · 22 February 2023 13:10

Thank you very much!

Constantine · 28 February 2023 12:47

Hello again @Jackson

We ran some tests and have found out that Document Server Community Edition is malfunctioning when mobile editors are used. This bug was registered in our internal tracker under the number 61396. Our team is already working on it to fix it as soon as possible.

Thank you for pointing to this issue and please accept our sincere apologies for the inconvenience caused.

Jackson · 1 March 2023 01:20

@Constantine It’s my honor to make contributions to Document Server, and I hope to bring everyone better products

Constantine · 15 March 2023 13:22

Hello again @Jackson

We have just released version 7.3.3 of Document Server where mentioned bug 61396 is fixed.
Please update your current instance and check the situation again.

Jackson · 16 March 2023 02:53

Thank you very much @Constantine, I will try it immediately!