Hi everyone, first time posting here.
We’ve recently started installing OnlyOffice Desktop Editors on our clients’ PCs, and everything has been working well. However, on some PCs, we’re encountering a strange issue:
(Translated from Italian)
“Check your internet connection. You cannot edit the document because your internet connection is interrupted or limited. Check your connection and reopen the document to continue.”
This happens with every document, even local ones. Creating a new blank document also triggers the same error.
We are using the latest version 8.3.1.25 (downloaded from onlyoffice.com).
Are there any specific domains that OnlyOffice Desktop Editors need to access for proper functionality?
The strange part is that OnlyOffice works fine on most PCs within the same local network and firewall settings, making this issue even more strange.
Any insights would be greatly appreciated!
Thanks in advance,
Giacomo