Onlyoffice closes as soon as it starts

Desktop editors
1

I’m having problems with onlyoffice on my KDE Neon.
I tested installer.DEB, flatpack, Snap and Appimage. In all cases, onlyoffice simply closes as soon as it starts, the app window appears but then closes without any error warning.
System: KDE neon 6.0.5
Kernel: 6.5.0-35-generic (64-bit)

Error captured via terminal using Appimage:

./DesktopEditors: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libgio-2.0.so.0)
./DesktopEditors: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libmount.so.1)
Qt: Session management error: None of the authentication protocols specified are supported
/tmp/.mount_DesktojeeEve/usr/bin/editors_helper: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libgio-2.0.so. 0)
/tmp/.mount_DesktojeeEve/usr/bin/editors_helper: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libmount.so.1)
/tmp/.mount_DesktojeeEve/usr/bin/editors_helper: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libgio-2.0.so. 0)
/tmp/.mount_DesktojeeEve/usr/bin/editors_helper: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libmount.so.1)
QXcbConnection: XCB error: 8 (BadMatch), sequence: 806, resource id: 94371903, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 824, resource id: 94371903, major code: 130 (Unknown), minor code: 3
/tmp/.mount_DesktojeeEve/usr/bin/editors_helper: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libgio-2.0.so. 0)
/tmp/.mount_DesktojeeEve/usr/bin/editors_helper: /tmp/.mount_DesktojeeEve/usr/bin/libselinux.so.1: no version information available (required by /lib/x86_64-linux-gnu/libmount.so.1)
QObject::~QObject: Timers cannot be stopped from another thread
Segmentation fault

2

Hi @lotustech :hugs:

Thank you for providing the necessary information.
We will investigate this behavior on the OS you specified. :handshake:

4

I installed the new version 8.1 of the .DEB package, the opening and closing error continues.
Error logo:
QXcbConnection: XCB error: 8 (BadMatch), sequence: 807, resource id: 96469055, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 825, resource id: 96469055, major code: 130 (Unknown), minor code: 3

any alternative? I can’t use onlyoffice in any way.

5

@lotustech
What graphics card or integrated GPU are you using?
Are you using Wayland protocol? (It might be causing some issues.)

Does the problem persist if you switch to X11?

7

I’m using an Nvidia 150M on Kade Neon with Plasma 6.1 based on Ubuntu 22.04lts. I don’t use Wayland, I’m using X11.

1 Like
8

@lotustech :wave:

We tested the system installation on an i5-10600K with Intel UHD Graphics 630 and could not reproduce the issue on KDE Neon 6.0 (KDE Plasma version 6.1.0) with both Wayland and X11.

  1. Let’s start by diagnosing what happens during the program launch (using the ONLYOFFICE Desktop Editors package (.deb) ):
    Run the following command and send us the resulting file strace_(date).log:

    strace desktopeditors &> strace_$(date +'%Y-%m-%d_%H-%M-%S').log

  2. Please specify your monitor model, its resolution, and whether you have any custom scaling or xrandr settings in place.

9

I did as you suggested, installed the .deb package and started it with the command.

As for the second question, I use a Dell notebook 14" 8th gen i5 processor, 16gb of ram, 1tb nvme SSD. Running on X11, on wayland the same problem happens. I use an nvidia MX150 hybrid on demand.

Below link to the log file.

10

Thank you for the information! :hugs:

We need some time to analyze the issue. As soon as we have more details or additional questions, I’ll get back to you.

11

Hello, let’s proceed with the following steps:

It appears that you are using an account named lotustech.

  1. Please provide the output of the following commands to check permissions:

    ls -la /home/lotustech/.config/onlyoffice/
ls -la /home/lotustech/.local/share/onlyoffice/

  1. Delete the configuration directories:

    rm -rf /home/lotustech/.config/onlyoffice/
rm -rf /home/lotustech/.local/share/onlyoffice/

  2. Try opening the OnlyOffice desktop editors again.

  1. Create a new user and attempt to open the editor under the new user:

    You can create a user via terminal:

    useradd testuser -d /home/testuser -m -G users -s /bin/bash
passwd testuser

    Alternatively, you can use a graphical interface to create the user.

  2. After creating the user, log in through the graphical interface as testuser and try to open the OnlyOffice desktop
    editors.

12

Hello Nikolas, do you have by chance a test environment with a nvidia card + proprietary drivers ?

IMHO this is the cause of this issue.

Over the past years I’ve tried to install OnlyOffice several times, through RPM, Flatpak on Fedora, on another system with Arch, running under Wayland, X11, with a clean user profile, etc … and I always add this exact same segfault. The only common point I can think of at this point is the usage of a nvidia display adapter.

I hope my 2 cents are going to be helpful :slight_smile:

13

Hello @gillesgagniard
If you don’t mind, I will join this thread as well.

and I always add this exact same segfault

What exactly did you face? Please provide us with details, we need to figure out if you have the similar case as the topic starter described.

14

Hello !

Well exactly the same symptoms, main window closes after around 1s, with the following segfault on stdout/stderr:

QObject::~QObject: Timers cannot be stopped from another thread
[1] 157097 segmentation fault (core dumped) onlyoffice-desktopeditors

16

Thank you! We are checking the situation. I will update this thread once we have something to share.

18

Hello @gillesgagniard and @lotustech :handshake:

We’ve tried to replicate the issue you described, but unfortunately, we were unable to reproduce this on any of our test machines. Could you please check if this issue still occurs with the latest version 8.2.2?

20

I had the same problem with my Onlyoffice installed via flatpak. Here is what worked for me. I installed flatseal. Then in flatseal I clicked on onlyoffice and selected “Background”. Props to: Need Help KDE Portal blocked Background Apps - Help - KDE Discuss

1 Like
21

I even gave up using Onlyoffice due to the problems with closing it alone. I tested version 8.2.2: Flatpack, Snap, Appimage and DEB all give the same problem, both in KDE Neon and Kubuntu 5.27. I don’t know what happens. I migrated to Libreoffice.

Flatpack log, the appimage gives a similar error:

~$ flatpak run org.onlyoffice.desktopeditors 
Qt: Session management error: None of the authentication protocols specified are supported

(DesktopEditors:2): Gtk-WARNING **: 00:14:16.982: gtk_disable_setlocale() must be called before gtk_init()
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
QXcbConnection: XCB error: 8 (BadMatch), sequence: 773, resource id: 102760511, major code: 130 (Unknown), minor code: 3
QXcbConnection: XCB error: 8 (BadMatch), sequence: 791, resource id: 102760511, major code: 130 (Unknown), minor code: 3

PS: I tried the flatseal tip, problem continues…

22

@lotustech :wave:
We are sorry to hear about the difficulties you’ve experienced and understand your frustration. Our team is actively investigating this issue but has yet to reproduce the problem successfully.