Nextcloud failed to connect OO Doc Server

Connectors
1

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Hi. When I try to save OO Doc Server address and JWT secret in connector section in NC, I get an error

An error occurred while trying to connect (cURL error 7: Failed to connect to onlyoffice.rsumonolit.online port 443 after 6 ms: Connection refused

Document Server version: Community Server
Connector version: 7.3.4
DMS (platform) version: Nextcloud 24.0.1
OS: Ubuntu Server 20.04
Browser version: Brave
Attach logs if possible.

`[onlyoffice] Ошибка: GuzzleHttp\Exception\ConnectException: cURL error 7: Failed to connect to onlyoffice.rsumonolit.online port 443 after 6 ms: Connection refused (see libcurl - Error Codes) for https://onlyoffice.rsumonolit.online/healthcheck at <>

  1. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php line 158
    GuzzleHttp\Handler\CurlFactory::createRejection()
  2. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php line 110
    GuzzleHttp\Handler\CurlFactory::finishError()
  3. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php line 47
    GuzzleHttp\Handler\CurlFactory::finish()
  4. /config/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php line 113
    GuzzleHttp\Handler\CurlHandler->__invoke()
  5. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php line 35
    OC\Http\Client\DnsPinMiddleware->OC\Http\Client{closure}("*** sensitive parameters replaced ***")
  6. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 31
    GuzzleHttp\PrepareBodyMiddleware->__invoke()
  7. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php line 71
    GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensitive parameters replaced ***")
  8. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 63
    GuzzleHttp\RedirectMiddleware->__invoke()
  9. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php line 75
    GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensitive parameters replaced ***")
  10. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php line 331
    GuzzleHttp\HandlerStack->__invoke()
  11. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php line 168
    GuzzleHttp\Client->transfer()
  12. /config/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
    GuzzleHttp\Client->requestAsync()
  13. /config/www/nextcloud/lib/private/Http/Client/Client.php line 218
    GuzzleHttp\Client->request()
  14. /config/www/nextcloud/apps/onlyoffice/lib/documentservice.php line 374
    OC\Http\Client\Client->get()
  15. /config/www/nextcloud/apps/onlyoffice/lib/documentservice.php line 259
    OCA\Onlyoffice\DocumentService->Request()
  16. /config/www/nextcloud/apps/onlyoffice/lib/documentservice.php line 406
    OCA\Onlyoffice\DocumentService->HealthcheckRequest()
  17. /config/www/nextcloud/apps/onlyoffice/controller/settingscontroller.php line 172
    OCA\Onlyoffice\DocumentService->checkDocServiceUrl()
  18. /config/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 225
    OCA\Onlyoffice\Controller\SettingsController->SaveAddress()
  19. /config/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 133
    OC\AppFramework\Http\Dispatcher->executeController()
  20. /config/www/nextcloud/lib/private/AppFramework/App.php line 172
    OC\AppFramework\Http\Dispatcher->dispatch()
  21. /config/www/nextcloud/lib/private/Route/Router.php line 298
    OC\AppFramework\App::main()
  22. /config/www/nextcloud/lib/base.php line 1023
    OC\Route\Router->match()
  23. /config/www/nextcloud/index.php line 36
    OC::handleRequest()

PUT /apps/onlyoffice/ajax/settings/address
from 192.168.90.254 by admin at 2022-05-31T15:49:13+00:00`

2

Hello @bigAboo
Please reproduce the issue > make screenshot of the error > provide us with whole Document server logs folder. It’s located here: /app/onlyoffice/DocumentServer/logs/documentserver/
Also please point us to the guide which you used for Document server installation.

3

Hello ) Thank you for your response.

image
image1913×838 55.8 KB

Here is my Docker-compose part for onlyoffice Doc Server

  onlyoffice:
    container_name: onlyoffice
    depends_on:
      - mariadb
      - onlyoffice-rabbitmq
    environment:
      - DB_TYPE=mysql
      - DB_HOST=mariadb
      - DB_PORT=3306
      - DB_NAME=onlyoffice
      - DB_USER=onlyoffice
      - DB_PWD=$ONLY_OFFICE_MYSQL
      - AMQP_URI=amqp://guest:guest@onlyoffice-rabbitmq
      - JWT_ENABLED=true
      - JWT_SECRET=$JWT_SECRET
      - JWT_HEADER=Authorization
      - JWT_IN_BODY=true
    image: onlyoffice/documentserver:latest
    networks:
      - t2_proxy
    stdin_open: true
    tty: true
    restart: always
    labels:
      - "traefik.enable=true"
      - "traefik.docker.network=t2_proxy"
      ## HTTP Routers
      - "traefik.http.routers.onlyoffice-rtr.entrypoints=https"
      - "traefik.http.routers.onlyoffice-rtr.rule=Host(`onlyoffice.$DOMAINNAME`)"
      - "traefik.http.routers.onlyoffice-rtr.tls=true"
      - "traefik.http.routers.onlyoffice-rtr.middlewares=onlyoffice-headers"
      - "traefik.http.middlewares.onlyoffice-headers.headers.customrequestheaders.X-Forwarded-Proto=https"
      - "traefik.http.middlewares.onlyoffice-headers.headers.accesscontrolalloworiginlist=*"
      ## HTTP Services
      - "traefik.http.routers.onlyoffice-rtr.service=onlyoffice-svc"
      - "traefik.http.services.onlyoffice-svc.loadbalancer.server.port=80"
    volumes:
      - $DOCKERDIR/onlyoffice/document_data:/var/www/onlyoffice/Data
      - $DOCKERDIR/onlyoffice/document_log:/var/log/onlyoffice

  onlyoffice-rabbitmq:
      container_name: onlyoffice-rabbitmq
      image: rabbitmq
      networks:
      - t2_proxy
      restart: always
      expose:
        - '5672'

As you can see DC logs are in $DOCKERDIR/onlyoffice/document_log

There i saw /documentserver folder, where err.log file is empty, out.log contains:

[2022-05-28T19:10:54.807] [WARN] nodeJS - Express server starting...
[2022-05-28T19:10:54.863] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2022-05-28T19:10:55.985] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.0. Build: 215
[2022-05-28T19:25:46.280] [WARN] nodeJS - Express server starting...
[2022-05-28T19:25:46.355] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2022-05-28T19:25:48.239] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.0. Build: 215
[2022-05-28T22:26:26.015] [WARN] nodeJS - Express server starting...
[2022-05-28T22:26:26.197] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2022-05-28T22:26:27.956] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.0. Build: 215
[2022-05-28T22:39:13.898] [WARN] nodeJS - Express server starting...
[2022-05-28T22:39:13.955] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2022-05-28T22:39:15.253] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.0. Build: 215
4

[2022-05-28T22:39:15.253] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.0. Build: 215

These are old entries. If it’s possible please provide us with whole logs folder.
A few more things. Please check mutual availability between servers. For example, go to Nextcloud host and run wget https://DS_domain name. And vice versa - from DS host run wget https://Nextcloud_domain name.
Please show us the result.

Also please let us know if Document server is installed on separate server.

5 
sa@rsusrv:~$ docker exec -it nextcloud sudo --user abc php7 /config/www/nextcloud/occ onlyoffice:documentserver --check
Error connection: cURL error 7: Failed to connect to onlyoffice.rsumonolit.online port 443 after 128 ms: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://onlyoffice.rsumonolit.online/healthcheck
sa@rsusrv:~$ docker exec -it nextcloud bash
root@5be7450b2c5c:/# wget http://onlyoffice.rsumonolit.online
Connecting to onlyoffice.rsumonolit.online (83.217.206.55:80)
wget: can't connect to remote host (83.217.206.55): Connection refused
root@5be7450b2c5c:/# wget https://onlyoffice.rsumonolit.online
Connecting to onlyoffice.rsumonolit.online (83.217.206.55:443)
wget: can't connect to remote host (83.217.206.55): Connection refused
root@5be7450b2c5c:/# 
exit
sa@rsusrv:~$ docker exec -it onlyoffice bash
root@c3308532f22f:/# wget https://nextcloud.rsumonolite.online
--2022-06-05 15:50:03--  https://nextcloud.rsumonolite.online/
Resolving nextcloud.rsumonolite.online (nextcloud.rsumonolite.online)... failed: Name or service not known.
wget: unable to resolve host address ‘nextcloud.rsumonolite.online’

LOG FOLDER

7

Thank for reply, close the issue, it was a container connection problem.

8

We are glad that the issue is solved.