Nextcloud can't connect to Document Server

Docs
1

Do you want to: Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
Document Server version: 7.2.1
Type of installation of the Document Server (docker, deb/rpm, exe)
OS: rpm via Repo
Browser version: Firefox 107.0.1

I’m having an issue connecting ONLYOFFICE to Nextcloud. I am receiving the error “Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 7.2.1.34)”.
Both servers, Nextcloud and ONLYOFFICE Document Server, are running on separate servers on my LAN; both on AlmaLinux 8. Docker is not involved in any way. Both are using self-signed certificates. When I look at /var/log/onlyoffice/documentserver/converter/out.log I see this:

[ERROR] [localhost] [conv_check_365022798_docx] [userId] nodeJS - error downloadFile:url=https://tyrell.offworld.lan/nextcloud/index.php/apps/onlyoffice/empty?doc=a_bunch_of_characters;attempt=2;code:DEPTH_ZERO_SELF_SIGNED_CERT;connect:undefined Error: self signed certificate

I have read that a possible fix is to add this: use_unauthorized_storage=true
However, everywhere I have seen this is to add it as a variable in a Docker compose file. I also found it as a snap command but I don’t use snaps.
Is use_unauthorized_storage=true a possible fix? If so, where would I add this setting if I am not using Docker or Snapd?

I followed these directions on installing Document Server:
https://helpcenter.onlyoffice.com/installation/docs-enterprise-install-centos.aspx

2

Further troubleshooting I tested by going to the Test Example site and received errors when attempted to access a file on the site. Same error seen when attempting to create a new document on the site and creating a document offline and uploading. The error is seen in the below screenshot:

Screenshot_20221221_053440
Screenshot_20221221_053440802×445 22.7 KB

3

More troubleshooting:

From my Nextcloud server I ran this command and received the error seen below:

sudo -u apache ./occ onlyoffice:documentserver --check
Error connection: Error occurred in the document service: Error while downloading the document file to be converted.

I confirmed I still receive the error after adding this to my Nextcloud config.php:

'onlyoffice' => array (
    'verify_peer_off' => true
)
4

Hello @t3kg33k

To disable certificate validation on Document Server’s side you have to set this parameter "rejectUnauthorized" to false in next config /etc/onlyoffice/documentserver/default.json

The issue with Test Example appeared after applying template of ds.conf config. To fix this you have to run next command bash documentserver-update-securelink.sh

If you face any other issues please provide all log files of Document Server.

1 Like
5

That worked. Thanks so much.