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Document Server version: 7.2.1
Type of installation of the Document Server (docker, deb/rpm, exe)
OS: rpm via Repo
Browser version: Firefox 107.0.1
I’m having an issue connecting ONLYOFFICE to Nextcloud. I am receiving the error “Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 188.8.131.52)”.
Both servers, Nextcloud and ONLYOFFICE Document Server, are running on separate servers on my LAN; both on AlmaLinux 8. Docker is not involved in any way. Both are using self-signed certificates. When I look at /var/log/onlyoffice/documentserver/converter/out.log I see this:
[ERROR] [localhost] [conv_check_365022798_docx] [userId] nodeJS - error downloadFile:url=https://tyrell.offworld.lan/nextcloud/index.php/apps/onlyoffice/empty?doc=a_bunch_of_characters;attempt=2;code:DEPTH_ZERO_SELF_SIGNED_CERT;connect:undefined Error: self signed certificate
I have read that a possible fix is to add this: use_unauthorized_storage=true
However, everywhere I have seen this is to add it as a variable in a Docker compose file. I also found it as a snap command but I don’t use snaps.
Is use_unauthorized_storage=true a possible fix? If so, where would I add this setting if I am not using Docker or Snapd?
I followed these directions on installing Document Server: