Nextcloud - after update OnlyOffice to v7.9.0 files are saved, not opened any more

Cloud
1

Hi,

I’m using OnlyOffice in Nextcloud v25.0.8 as SNAP install in Ubutu v22.0. It is a VM under control of Hyper-V in a Microsoft enviroment and as a reverse proxy I’m using IIS.

With the last version (unfortunetly, I can’t tell the last version number) of OnlyOffice everything worked great: In Nextcloud i’ve clicked on a word file and it immedeately opened in OnlyOffice so I was able to modify the docx file in a browser.

However, after upgrading to OnlyOffice v7.9.0 the files I’m clicking on are not opened anymore. Instead, Nextcloud is only offering to save the docx files.

Collabora Office & Nextcloud Office are deactivated.

I’ve tried to remove and reinstall OnlyOffice but not success: clicking on a docx file I only can save, not open it anymore.

What can I do? Is there an option to downgrade OnlyOffice to the last working version?

Has anybody an idea what I can do to use OnlyOffice again to open office files in a browser with nextcloud?

Greeting from Hannover,

Hannes

2

Hi,

I’ve played around - it seams OnlyOffice v7.9.0 has problems with my reverse proxy configuration (the prior version, however, had not).

When I go in Nextcloud to administrative-settings/OnlyOffice, I find the box “the address of ONLYOFFICE Docs” with the ling to my server:

h***s://romagna.hanneshar.dynXXX.de/index.php/apps/documentserver_community/

When I click on “save” the error message appears:

Error when connecting (cURL error 7: Failed to connect to romagna.hanneshar.dynXXX.de port 443: Connection refused (see hs://curl.haxx.se/libcurl/c/libcurl-errors.html) for hs://romagna.hanneshar.dynXXX.de/index.php/apps/documentserver_community/healthcheck)

So it seams to me that something was modified in OnlyOffice v7.9.0 compared to the last version I’ve succesfully used (v7.8.0 ?) regarding the reverse proxy issue.

What can I do?

Hannes

3

Hello @hanneshar
I believe we have to start with Document server logs and general information about your installation:

  • Please let us know the exact version of your Document server.
  • reproduce the situation (go to connector page and click Save button) and make screenshot of entire page with the result.
  • when the situation is reproduced, please provide us with whole Document server logs folder. It’s located here:
    docker: /app/onlyoffice/DocumentServer/logs/documentserver/
    deb\rpm: /var/log/onlyoffice/documentserver/
    Windows: Program Files\ONLYOFFICE\DocumentServer\log
4

Hallo Alxandre,

thank you for your help.

Because I’ve needed Nextcloud and OnlyOffice for my daily work this week I’ve disconnected the direct access of the VM with NC & OO by my DSL router and restored a backup with OO v7.8.0. This way I’ again able to use OO successfully at first because my reverese proxy is accessing the VM.

Next time I will find time to play with the VM will be the weekend. Then I will make a new backup and install again OO v7.9.0 in order to generate the data you are asking for.

However: is there an option to prevent an automatic update of the OO v.7.8.0 app in NC so I can remove the internet block in my router to gain access to the VM again? As far as I see even NC v27 sill works with OO v7.8.0.

Greetings from Hannover/Germany,

Hannes

5

Hello @hanneshar

Nextcloud 27 is compatible with connector app of version 8 or higher. You can check out it here:
https://apps.nextcloud.com/apps/onlyoffice/releases?platform=27#27

1 Like
6

Hello @hanneshar
Constantine is correct, please use the correct connector app version and let us know the result.