Do you want to: Suggest a feature / Report a bug / Ask a how-to question
For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
DocSpace version:
Type of installation of the DocSpace (docker, deb/rpm, exe, please point us to the installation guide that you used as well):
OS:
Browser version:
Additional information:
Any relevant details about the situation. If you’ve modified configuration files or are using a proxy server that might affect the situation, please mention it. You can also attach images and videofile to the post (or to place them to external storage)
A new problem has arisen for me, recently and without making changes within the server or any other, when trying to open a document that previously opened without any problem now I get the error: "the document could not be saved. Please check the connection settings or contact your administrator. When you click the “OK” button you will be prompted to download the document.
Additionally, a window appears with the following error: Download error. Click “OK” to return to the list of documents.
But I can’t edit any document from my nextcloud instance, I have checked the connection to my document server and everything is fine, it is accessible and within nextcloud no connection error appears
Checking a little more, I have a problem because the nextcloud onlyoffice module does not connect with the document server installation, in another installation that I have of nextcloud it connects well, how could I reset the connection or restart the module? since I deactivated and uninstalled the module, but when I reinstalled and reactivated it it remained the same.
Hello @julbroa
Please specify some details about your installation:
- Version of Document Server;
- Installation type of Document Server (Docker, DEB/RPM packages, MSI/EXE);
- Version of Nextcloud;
- Version of the connector app.
Additionally, please open connector app settings, hit Save button again and then check Nextcloud logs for any error entries related to ONLYOFFICE. Share a screenshot of those.
- Version of Document Server; 8.1.3.4
- Installation type of Document Server (Docker, DEB/RPM packages, MSI/EXE); DEB/RPM packages
- Version of Nextcloud; 29.0.4
- Version of the connector app. 9.3.0
Thanks. Please make sure that Document Server is up and running.
yes, document server is up and running
Please check mutual availability of Nextcloud and Document Server with wget <address> from one server to another and share the outputs.
Also, please get Document Servers’ logs. They are located in:
- /var/log/onlyoffice/documentserver for DEB/RPM installation and Docker but in the container;
- C:\Program Files\ONLYOFFICE\DocumentServer\Log\ for Windows.
Here I send the files
Thanks for the logs. I cannot see any errors for some reason. Please reproduce the issue again and share fresh logs once more.
Also, please perform following test too and share the results:
Hello,
Sorry for the delayed response, it can be seen that for some reason your Nextcloud is not reachable for Document Server. First of all, please make sure that Nextcloud is reachable on your side