Mobile web docs editing stopped working with Docs Home Server license

Docs
,
1

Setup:
onlyoffice-documentserver.x86_64 6.2.0-123 + Docs Home Server license (using with Nextcloud)

The “license.lic” installed on 30th September 2021.
Server configuration has not been changed (there were no updates made since license.lic was installed), however it is no longer possible to edit documents in mobile web browser, instead, warning message comes up: “Using the free community version you can open documents for viewing only. To access mobile web editors, a commercial license is required”.

2

Hello @Diddl

As I can see, a free version was installed instead of Enterprise Edition, hence I suppose your license was never read. Have you updated Nextcloud or the connector app?

3

Hello @Constantine,

Since 2021 when license.lic was installed there were updates of NC and OO connector, however not being able to edit docs in mobile web started with Nextcloud Hub 8 (29.0.3) and OnlyOffice connector 9.4.0.

Currently the version is Nextcloud Hub 8 (29.0.8), with OnlyOffice connector 9.4.0., still not possible to do mobile web docs editing.

4

Please execute following command from the server where Document Server is installed:

apt list --installed | grep onlyoffice

After that please share the output.

5

Hello Constantine,
No apt on that server, we have yum, please see as follows:

ooserver:~# yum info onlyoffice-documentserver
. . .     
Installed Packages
Name        : onlyoffice-documentserver
Arch        : x86_64
Version     : 6.2.0
Release     : 123
Size        : 980 M
Repo        : installed
From repo   : onlyoffice
Summary     : Online editors for text documents, spreadsheets, and presentations
URL         : http://onlyoffice.com
License     : AGPL
Description : Document Server is an open-source office suite that includes
            : collaborative online editors for text documents, spreadsheets,
            : and presentations.

Available Packages
Name        : onlyoffice-documentserver
Arch        : x86_64
Version     : 8.2.0
Release     : 143.el7
Size        : 600 M
Repo        : onlyoffice
Summary     : Online editors for text documents, spreadsheets, and presentations
URL         : http://onlyoffice.com
License     : AGPL
Description : Document Server is an open-source office suite that includes
            : collaborative online editors for text documents, spreadsheets,
            : and presentations.
6

This confirms that Community Edition was installed all along. It is strange that mobile web editors were functioning. I think the only option is to install Enterprise package of specified version.

You can do that in a such way:

  1. Stop current Document Server with command documentserver-prepare4shutdown.sh ;
  2. Once stopped, remove Community package with sudo yum remove onlyoffice-documentserver;
  3. Install Enterprise package with sudo yum install onlyoffice-documentserver-ee:6.2.0.

Rest of the configuration of the Document Server is described in this article from our Help Center:
https://helpcenter.onlyoffice.com/installation/docs-enterprise-install-centos.aspx

Please prepare a backup or a snapshot of the server where Document Server is installed so that in case of unexpected issues you are able to roll the server back to its previous state.

7

Thank you for your assistance Constantine.
The “license.lic” works ok with “onlyoffice-documentserver-ee”, mobile web documents editing works well.

1 Like
8

I’m glad to know.