Mobile App on phone and tablet registers inputs very slowly

Mobile apps
1

ONLYOFFICE Mobile: Documents / Projects / Web Editors

I recently started using OnlyOffice on my Samsung Tab S9 FE. I use a bluetooth keyboard with it (lenovo mx keys mini). Whenever I type, the shift key and the space key are not registered when I type really fast. I basically have to pause for like two seconds whenever I want to capitalize a letter and press the shift key several times until OnlyOffice finally pops out a letter as capitalized, not lowercase. (Which I have to do a lot because I’m German and the German language has more rules for starting with capital letters.) I have the same problem with another keyboard and it also happens when I use either of the bluetooth keyboards on my phone. The issue doesn’t occur in other apps, right now I’m using the same keyboard and I’m not having any problems. It also occurs in smaller documents (one of the documents is a novel so it’s quite huge, haha) and it also happens on documents that are not in the cloud, so neither of those things are what causes the problem.
I feel like the application is just very slow, slower than any others I have used. Deleting the cache also didn’t change anything, using a document that has not been previously converted from odt format also didn’t change anything. The problem doesn’t occur on my Laptop, even when I use the bluetooth keyboard it works fine. It also doesn’t occur when I open the same files (or any files) in Google Docs on my Tablet or phone, so those devices not being able to handle documents or whatever is also not the reason, the app being slow must be the reason. Any suggestions? Does anyone else have this issue? Is this a known issue?

2

Hello @Reykja_Hysia

Please share some more information:

  • version of Documents app;
  • version of Android.

Do I understand that this problem occurs in specific documents? What is the original extension of the file where such issue reproduces?

In general, if possible, please share a small demo from the device where you are reproducing this issue.

3

Hi,
the problem occurs in all documents, even in new, empty ones. I just thought at first that maybe my huge doc was the problem but it’s not any more laggy than a completely empty one that I type the first sentences into.
It occurs on both my tablet (Android 14, One UI 6.1.1) and my phone (Android 14, One UI 6.1). Both have OnlyOffice version 8.2.0 and both are Samsung devices.

I hope this helps.

4

Can you record a small demo where you are just randomly typing and trying to add space or use SHIFT to demonstrate slowness in response as well as the process of “pausing” to actually add space or use SHIFT? I’d help in visual understanding of the issue in general.

5

It doesn’t let me upload media because I’m a new user

6

You can upload your file to a cloud storage and share a link to it.