Mattermost plugin error

Plugins
1

I’ve recently installed the community version of Onlyoffice document server. We would like to connect it with our Mattermost setup using the plugin. The document server is working but connecting it with Mattermost results in an error: [ONLYOFFICE CMD]: could not parse document server version.
Does anyone have a solution for this problem?
Thanks in advance, Reyn

2

Hi Reyn :wave:

Thanks for reaching out!

To better understand and help resolve the issue, could you please provide more details about your setup? Specifically:

  • What operating system did you install the Document Server on?
  • Are Mattermost and ONLYOFFICE running on the same machine or on separate servers?
  • How did you install the Document Server (e.g., via Docker, DEB/RPM package, snap, etc.)?
  • What version of ONLYOFFICE Document Server are you using?
  • What version of Mattermost are you currently running?
  • Are you using any proxy or reverse proxy (such as NGINX) between Mattermost and ONLYOFFICE?

The more technical details you can provide, the easier it will be to assist you.

3

Hi Nikolas,
Thanks for your reply!

  1. I’ve installed the document server on a Ubuntu 24.04 server supplied by Hetzner.
  2. The mattermost and ONLYOFFICE run on separate machines /servers
  3. I’ve installed ONLYOFFICE using the command line and the tutorial of shape host, starting with installing the database etc. and then using the command curl -fsSL https://download.onlyoffice.com/GPG-KEY-ONLYOFFICE | gpg --dearmor -o /etc/apt/trusted.gpg.d/onlyoffice.gpg and so on.
  4. I do not know how to verify the version but its seems to be coming from the ONLYOFFICE repository.
  5. The mattermost version running is:10.3.1
  6. On both the mattermost and the ONLYOFFICE server I use NGINX with an SSL certificate.
  7. Also the domain is protected via a Cloudflare WAF for which the rules have been disabled during the installation.

Of course now I think that both applications should run on one server. Is that easier or correct?

Thanks for your help and best regards, Reyn

4

For your information, I have also made a Docspace installation on a Hetzner server (community version) using the Onlyoffice documentation. Docspace works fine, but I get the same error in the Mattermost Plugin.

Thank you for you help I really appreciate it.

5

Does anyone know a solution?