Mail merge stopped working

Docs
1

ONLYOFFICE cloud: Free / Business / Personal
Do you want to: Report a bug / Ask a how-to question
Browser version: several browsers with different OS.

Any idea why mail merge would stop working? We have a DOCX file which has mail merge fields configured. We upload a CSV or XLSX file to merge those fields. It usually works. Now it’s not working anymore. Same fields, same flow.

Thanks.

1 Like
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Hello @consultactiva
Please describe situation with details. If it’s possible, please reproduce the issue and make a videofile. Also please provide us with test files, so we are able to reproduce the situation on our side.

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Hi @Alexandre,
The document doesn’t recognize the fields, but it used to a few days ago. We haven’t changed anything.
It actually prints the PDF of the whole 13 spreadsheet records, but none of the merge fields is printed.
A video of it: 1ContratoFormacaoModelo.docx - ONLYOFFICE
A link to the document with the merge fields: 1ContratoFormacaoModelo.docx - ONLYOFFICE
A link to a testing spreadsheet with nonsense data but the exact same structure: https://consultactiva2.onlyoffice.eu/Products/Files/DocEditor.aspx?fileid=8136121&doc=dEJPZmJ4SnZsblMrQ1lQQ21SWitiaXBicVJCcnB0RER5U1hKTVI1QzhOWT0_IjgxMzYxMjEi0

Thanks.

4

Hello,
I have no access to these files:

A video of it: 1ContratoFormacaoModelo.docx - ONLYOFFICE
A link to a testing spreadsheet with nonsense data but the exact same structure: https://consultactiva2.onlyoffice.eu/Products/Files/DocEditor.aspx?fileid=8136121&doc=dEJPZmJ4SnZsblMrQ1lQQ21SWitiaXBicVJCcnB0RER5U1hKTVI1QzhOWT0_IjgxMzYxMjEi0

Please double-check download links.

5

I posted earlier today on this issue. My results may be different than yours - a mailmerge works, but only once. Subsequent attempts to merge result in the mergefields not being populated. However, if I add another mergefield to the same document, that field will get populated - but only once. When the document is loaded again, the added field does not populate.

Regards,
burque505

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I posted earlier today on this issue.

Ok, let move discussion to this topic.

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Hi. @Alexandre sorry for not responding earlier, I missed the notifications. I’m attaching the two files you can’t access. Document with merge fields and Spreadsheet with merge fields records.

Thanks.

8

Hello @consultactiva
Thank you for provided files, we are checking the situation.

9

Thank you for provided data. We found a match with known bug (internal number - 59709). We are working on it already.
We will notify you when we have something to share. Thank you for valuable data!