ONLYOFFICE Mobile.
I want to Report a bug / Ask a how-to question
Hi! I’ve Legion Tab 2025 Chinese version. It seems that I can’t log into onlyoffice cloud. Is there a way to fix it? I’ve enabled google services in settings and downloaded play market. So the app is from google market. When I try to log in the app says that the app can’t get access to onlyoffice cloud. Maybe I should download something to resolve it, because the Tab is from China?
Api level: 34
App code: 618
App version: 8.3.2
Mode: Connect to Cloud
Brand: Lenovo
Device: TB321FU (Lenovo Legion y700 2025 Chinese version)
Device language: English
App language: Russian
Model: TB321FU
OS version: 6.1.112-android14-11-gd03cb1d7abcd-ab12592111
Version release: 14
Additional information:
Hello @Sirw0w,
You need to enter your Cloud Onlyoffice address, not the email
I know, that’s the point. I’m trying to login via my onlyoffice address. Still I get an error when I try. Login works on my other devices (PC, mobile phone). However, on my new tablet I cannot login (as you can see on my screenshot that I attached)
What address do you enter exactly?
I’ve tried to login via SirwOw@onlyoffice.com. Also I’ve tried to shorten cloud address and entered “SirwOw” without “@only…”. Moreover, I tried to login via my email address (sm*******@gmail.com). Obviously, it didn’t work out. So, I’ve tried everything, still, I can’t login.
I resolved my problem. It seems that now only office cloud can’t be entered with “@”. I’ve tried to put dot instead and I’ve entered the cloud.
1 Like
The dot should be used, glad that the issue has been resolved, the prompt above is the prompt for domain address in particular rather than email address
