Login error

I have a problem with when new users will access a room. When sending a room link, new users are unable to log in and are presented with the message “Your profile is suspended”.

Sem título

Hello, @rodrigofelipe :handshake:
Please provide the following information for clarification:

  1. Are you using the DocSpace cloud solution or have you deployed the solution on your own server?

  2. What type of license are you using?

  3. Did the issue start occurring immediately after inviting the first users?

  4. Please check the user profiles with issues in the “accounts” section?
    Account → active?

Hello, Nicolas.

Answering your questions:

  • I am using the DocSpace cloud solution.

  • The problem appeared when trying to invite the first user.

  • The accounts are active.


May I kindly request that you create a video recording demonstrating the step-by-step process of adding a new user?
I am willing to act as the new user within your DocSpace to precisely document the issue. :upside_down_face:

We can continue our communication in PM.

Could you tell me your credentials for creating the user?

I have replied in private message.

In PM, we successfully managed to create a user and gain access to the room.

Could you please confirm if the issue is still occurring?

Nicolas, can you open a specific file?
I sent the file name privately.

No, unfortunately, I can’t.

@rodrigofelipe Can I download this file for testing?