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Issues when connecting user from OnlyOffice Android app to Nextcloud

Mobile apps
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#1

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Device:
OS version: Android 10
App version: Latest
Mode: Connect to Cloud / On Device
Browser version (for Web editors):

Hi, I’m having weird issues when trying to connect OnlyOffice mobile app to my nextcloud 26. Whenever I try to connect to it, via a simple user, I get to enter my credentials, try to connect and register my device then I get trown back to the connect a cloud screen with a error popup message saying Unauthorized Request

Tho I have no problem doing this process with the Admin account. Does anyone know could prevent this from working? I haven’t seen any specific permission related to this use case.

#2

Hello @TotallyNotHax

I think some more information needed:

  • version of the mobile app;
  • if there are any apps for Nextcloud that are related to the security installed.

By the way, have you tried clearing apps cache and trying again after that?

#3

Using the latest version of the mobile app available on the google play store. vers 5.6.2 build 442 SDK 7.3.3.49
As for security, I got GeoBlocker and suspicious login detection enabled.

#4

Sorry for the late response.

Have you tried checking the behavior with these apps disabled?
Also, do you experience any issues when connecting under the user account via browser?

#5

Yes, this has no impact on the result. Users still get blocked

#6

Thanks for checking out. What about browser?
I’m asking because I wasn’t able to reproduce the issue myself.

I think we should also take a look at Nextcloud logs after attempting to log in with user account.
By the way, is it possible to provide a test account?