Issues editing docx only from smart devices when using https *cloud-public-address

Mobile apps
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I just bought the onlyoffice home server license in order to allow me to use the mobile edit feature. My docker server is Ubuntu 22.04.1 LTS. My home setup is quite straight foward. I used the official ONLYOFFICE/docker-onlyoffice-owncloud docker, with onlyoffice-documentserver-ee package and installed the license as suggested.

plus the Proxy HTTPS to HTTP setup(Nginx) using the sample config. letencrypt SSL cert.
helpcenter.onlyoffice.com/installation/docs-community-proxy.aspx

Under owncloud, first time creating/loading the word document from android device or ipad, I got the warning pop-up
“Using Free community version, you can open documents for viewing only.”

Hence I could not load the on-screen keyboard for editing. I don’t get same pop-up afterward. But I am still unable to access the on-screen keyboard.

I am confident the docserver license is installed properly as I could edit the presentation or spreasheet file without any problem from mobile. Strangely enough, I could edit word file only when using https //nginx-internal-ip

Besides, for experiment, I re-install everything using the same setup using nextcloud solution from
ONLYOFFICE/docker-onlyoffice-nextcloud

However I encounter exactly the same issue. I would wonder if this is a known bug for word file edit under https public-address. I dont see to find anyone encountering same issue as me. If anyone can shed some light, it will be greatly appreciated. Thank you.

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Hello @WTDream
Do I understand it right that you used this guide? https://github.com/ONLYOFFICE/docker-onlyoffice-owncloud
If so, please provide us with your compose file, also please go to the host and run docker ps > please show us the result.
Let’s double-check that license placed correctly:

  1. Make sure license file is named strictly license.lic and it is the only license file in the folder /var/www/onlyoffice/Data/
  2. Try to give 755 permissions for the license file sudo chmod -R 755 /var/www/onlyoffice/Data/license.lic
  3. Please reproduce the issue and provide us with whole Document server logs folder. It’s located here: /app/onlyoffice/DocumentServer/logs/documentserver/ (inside the container: /var/log/onlyoffice)
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Thanks for quick reply. The license permission is fine with 755 already.

Good news! Confirmed the problem is now fixed. I guess it might be relating to nextcloud/owncloud or nginx cache. After I have installed the docserver license, I only restarted docserver service by, “supervisorctl restart all”. Today basically i restarted all the three docker containers. No longer seeing problem. Wish I could find this out earlier.

You can close out this. Cheers.

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