Issue with save as PDF (Report a bug in Mac Desktop)

Docs
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1

Issue with save as / print to PDF
(Reporting a bug in Mac Desktop)

New bug/issue with saving Word documents (.docx) to PDF or print-to-pdf.

All text converts to Bold and vice-versa.

Never any issues prior to recent updates.

Note: standard formatting only in these documents, no macros, no external links or special characters, locally saved on desktop (not on cloud).

OnlyOffice version: 7.1.1.69 (533) x86_64
Operating system: OS Mac Catalina 10.15.7 on 2020 MacbookPro intel.
Desktop edition: https://download.onlyoffice.com/install/desktop/editors/mac/x86_64/distrib/ONLYOFFICE.dmg

Thanks for any assist!

2

Hello @amv
I have tried to reproduce described scenario on Big Sur (v.11.6), but without any result.
Could you please record a videofile while you are reproducing the issue and provide us with example of a file, where issue reproduces?

3

Thanks - I’ve discovered that the issue was with the font ‘Swiss 721’. For some strange reason on print/pdf this font converts normal text to bold, and bold to normal! Using an alternative font from now on.

4

We are glad that the issue is solved. But if it’s possible, we would like to take a look at the file where the issue reproduces ( with ‘Swiss 721’ font). If it’s possible, please provide us with that file. We need to troubleshoot it, so other users will not face the same situation.

5

Hi Alexandre, since we resolved this I’ve not been able to replicate the problem. No change in OS (still 10.15.7), just reinstalled OF v7.1.1 - it could be that the choice of Swiss721 font is important, there are several versions. Swiss721 versions ‘light’, ‘thin’, ‘roman’ seem to work better. Or it was simply a print to pdf issue…hope that helps!

6

Hello @amv
We didn’t face the same issue during our tests, but anyway, I’m glad that the issue is solved.
Please feel free to contact us if you face any issues.