Hello,
I have encountered various problems on Onlyoffice Community
The most annoying is the slow loading of the sheet file when opened by several users simultaneously.
The examples open without problem, our other sheet files when they are not opened by several users simultaneously open without problem too, but several users working on the same file, it can take between 2 and 3 minutes to open.
These problems occur on both versions of Workspace community, for Windows and for Linux.
At first I installed on Windows server 2016 and windows server 2019, then I switched to Linux Ubuntu 20.04 as a virtual machine, hoping it would work better, but in the end it’s all the same.
at first, just after installing the server, everything seems to work fine, but as more users connect and work simultaneously, this problem occurs
The server hard configuration is a station I7 13th gen with 32 GB Ram
The Ubuntu VM configuration is 8 core with 16 Go Ram , 8 Go Swap
for the local network I’ve done all the tests and there’s no problem.
Just to add some information
on ubuntu I used this documentation
“Installing ONLYOFFICE Workspace Community from RPM/DEB packages using the provided script”
here the last log file
Now there’s a particular sheet file that takes a long time to load even when there’s only one user logged in
on the same file there’s a page that seems to be blocked
every time someone tries to modify a cell there’s a “this range cannot be modified” message
in the protection menu, the “locked cell” option is grayed out and cannot be modified
Hello @tinego,
Please specify the version of Document Server component of Workspace.
Also, please provide the original file with which the issue can be reproduced, the screen recording of the issue reproduction with devTools Console/Network tabs opened (F12 for Chrome/Firefox)
Do you use any proxy?
Can you perform clean loading of a document to gather network cascade? Basically, the scenario is:
Reproduce the issue with slow loading;
Open browser console, then Network tab;
Reload the page with the editor with opened browser console;
Make screenshot of the cascade tree to see what loads slowly.
Additionally, it’d be useful to have a HAR file for that operation. You can get it by using Export .HAR option of browser console (refer to the documentation of your browser to find one).
Please note that HAR may contain sensitive information. I recommend sharing it via PM.
Provided screenshots do not display the cascade. It is build only when reloading the page, opening the browser console after the page being loaded results in empty cascade.
Is it possible to capture new ones as per steps I’ve provided above?