Issue in Upgrading to 8.3 from older version

Docs
1

I am trying to upgrade to Only Office 8.3 version and have done the required changes for that.
Now when i am trying to open the same document which we were able to open in the older version i am getting “Download Failed” and after clicking on “OK” still its not allowing me to do anything in the document.
Previously it was working fine but now i am facing this issue.
Reason to move to New version :- trying to check RTL functionality .

Providing all the logs below ::

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Converter Logs :-

[2025-03-04T18:03:33.255] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 8; availableParallelism: undefined
[2025-03-04T18:03:33.274] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 8 workers
[2025-03-04T18:03:33.494] [WARN] [localhost] [docId] [userId] nodeJS - worker 17056 started.
[2025-03-04T18:03:33.726] [WARN] [localhost] [docId] [userId] nodeJS - worker 24104 started.
[2025-03-04T18:03:34.003] [WARN] [localhost] [docId] [userId] nodeJS - worker 24496 started.
[2025-03-04T18:03:34.282] [WARN] [localhost] [docId] [userId] nodeJS - worker 24516 started.
[2025-03-04T18:03:34.612] [WARN] [localhost] [docId] [userId] nodeJS - worker 28476 started.
[2025-03-04T18:03:35.010] [WARN] [localhost] [docId] [userId] nodeJS - worker 24764 started.
[2025-03-04T18:03:35.430] [WARN] [localhost] [docId] [userId] nodeJS - worker 23572 started.
[2025-03-04T18:03:35.856] [WARN] [localhost] [docId] [userId] nodeJS - worker 26704 started.

Proxy.wrraper Logs :-
2025-03-04T18:03:26.132 INFO service - Stopping DsProxySvc
2025-03-04T18:03:26.399 INFO service - Started process nginx (22968).
2025-03-04T18:03:26.400 DEBUG service - WaitForProcessToExit 24956+22968
2025-03-04T18:03:27.156 INFO service - Finished DsProxySvc
2025-03-04T18:03:27.159 INFO service - Service stopped successfully.
2025-03-04T18:03:44.290 DEBUG console - Starting WinSW in service mode.
2025-03-04T18:03:44.339 INFO service - Starting “C:\Program Files\ONLYOFFICE\DocumentServer\winsw..\nginx\nginx.exe”
2025-03-04T18:03:44.638 INFO service - Started process nginx (8512).
2025-03-04T18:03:44.680 INFO service - Service started successfully.

Example.Wrraper Logs :-
2025-03-04T18:03:22.031 INFO service - Stopping DsExampleSvc
2025-03-04T18:03:22.043 DEBUG service - ProcessKill 17664
2025-03-04T18:03:22.098 INFO service - Child process ‘example (17664)’ canceled with code -1073741510.
2025-03-04T18:03:22.124 INFO service - Finished DsExampleSvc
2025-03-04T18:03:22.126 INFO service - Service stopped successfully.
2025-03-04T18:03:40.955 DEBUG console - Starting WinSW in service mode.
2025-03-04T18:03:41.013 INFO service - Starting “C:\Program Files\ONLYOFFICE\DocumentServer\winsw..\example\example.exe”
2025-03-04T18:03:41.372 INFO service - Started process example (18356).
2025-03-04T18:03:41.418 INFO service - Service started successfully.

DocService Logs :-
[2025-03-04T18:03:39.675] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting…
[2025-03-04T18:03:39.677] [WARN] [localhost] [docId] [userId] nodeJS - Set services.CoAuthoring.token.enable.browser, services.CoAuthoring.token.enable.request.inbox, services.CoAuthoring.token.enable.request.outbox in the Document Server config to prevent an unauthorized access to your documents and the substitution of important parameters in Document Server requests.
[2025-03-04T18:03:40.271] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-windows mode. Version: 8.3.1. Build: 25

2

Hello @govindagupta07,
Please provide full Document Server logs as file after reproducing the issue once again
Additionally, please provide the screenshot of DevTools Console and Network tabs output
What is the type of Document Server installation? (deb/rpm, Docker, Windows Server)

4

Hi @DmitriiV ,

I have tried its loading and showing RTL, but in the editor i am not able to change the language from English to Arabic,
Could u please suggest what configuration we have to do for that ?
Below is the screen shot

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5

Is this a new issue?
Please create a separate topic for new issues.

Regarding your language issue, could you clarify what exactly you mean by not being able to change the language to Arabic? In your screenshot, the interface language appears to be Arabic, and RTL mode is enabled.

Please provide more details and describe the issue as clearly as possible

6

Not a new issue, just changed some configuration so its working fine now.
And now i am able to write it in Arabic as well. So its working fine, but i have found some issue in the developer edition related to alignment ill create new topic for that.
Thanks !!

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