I hope this message finds you well. I am currently using OnlyOffice Document Server version 7.2 integrated into a web application, which is built using React. The Document Editor component is embedded and called within this application to facilitate document handling.
However, I have encountered an intermittent issue that I would like to bring to your attention and seek your assistance with. Specifically, when the server is loading a document into the editor, the following issues occur sporadically:
1. “Ads Removed” Message: Occasionally, the document editor displays a message stating “Ads Removed,” which interrupts the user experience. It seems to appear without a consistent pattern, making it difficult to pinpoint the cause.
2. “Too Many Resources” Error: At other times, the editor shows an error indicating that “Too Many Resources” are being used. This error also appears inconsistently, leading to disruptions in document editing.
These issues are particularly concerning as they impact the overall functionality and user experience of the application. I would appreciate any guidance or suggestions you could provide to resolve these errors.
Here are a few additional details that might help in diagnosing the problem:
• OnlyOffice Version: 7.2
• Web Application Framework: React
• Hosting Environment: aws
• Frequency: The errors appear intermittently without a clear pattern.
• Steps to Reproduce: Load various documents into the editor through the React application.
• Browser : chrome
I would be grateful for any insights or troubleshooting steps that could help in identifying and fixing the root cause of these issues. If any additional information or logs are needed, please let me know, and I will provide them promptly.
Thank you for your support and assistance.
