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Install https Docservice error!

log info:

[2022-10-12T09:48:37.210] [WARN] nodeJS - Express server starting…
[2022-10-12T09:48:37.212] [WARN] nodeJS - Set services.CoAuthoring.token.enable.browser, services.CoAuthoring.token.enable.request.inbox, services.CoAuthoring.token.enable.request.outbox in the Document Server config to prevent an unauthorized access to your documents and the substitution of important parameters in ONLYOFFICE Document Server requests.
[2022-10-12T09:48:37.213] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v19.1.0 Documentation
[2022-10-12T09:48:37.445] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.1. Build: 23
[2022-10-12T10:12:32.796] [WARN] nodeJS - Express server starting…
[2022-10-12T10:12:32.797] [WARN] nodeJS - Set services.CoAuthoring.token.enable.browser, services.CoAuthoring.token.enable.request.inbox, services.CoAuthoring.token.enable.request.outbox in the Document Server config to prevent an unauthorized access to your documents and the substitution of important parameters in ONLYOFFICE Document Server requests.
[2022-10-12T10:12:32.798] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. File system | Node.js v19.1.0 Documentation
[2022-10-12T10:12:33.024] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 7.1.1. Build: 23
[2022-10-13T03:07:55.611] [WARN] nodeJS - error description: docId = undefined errorId = Server shutdow

[2022-10-13T03:07:55.611] [WARN] nodeJS - error description: docId = undefined errorId = Server shutdow

Hello @zhangde.zd
Please provide us with additional information:

  1. OS server
  2. Point us to the guide which you used for installation.
  3. Version of Document server
  4. Did you integrate DS to some storage (Nextcloud, Seafile, Alfresco, etc.)? Or did you test integrated example (https://domain_name/example)?
  5. Please reproduce the issue and provide us with whole Document server logs folder. It’s located here:
    docker: /app/onlyoffice/DocumentServer/logs/documentserver/
    deb\rpm: /var/log/onlyoffice/documentserver/
    Windows: Program Files\ONLYOFFICE\DocumentServer\log

installation:Installing ONLYOFFICE Docs Docker version for arm64 - ONLYOFFICE

docker image :onlyoffice/documentserver:latest

log file: /var/log/onlyoffice/documentserver/docservice

integrate my system storage

log file: /var/log/onlyoffice/documentserver/docservice

Please reproduce the issue and place whole Document server logs folder to any external storage > provide us with download link.
Also let us know your exact OS server.
One more thing. Please check if the issue reproduces with integrated example. You can enable it on Document server welcome page (https://domain_name/welcome)


example Is the same

  • Here are all the logs

Hello @zhangde.zd

You have provided a small part of the log that does not show the described issue.
Please reproduce the issue again and provide us actual all log files.
In terms of safety, you can send me whole log catalog via PM.