Cloud Computing Insider Awards 2022: Vote for ONLYOFFICE
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In ONLYOFFICE Desktop mode, the display device is a touch screen and cannot be touched

Onlyoffice Document Preview in Desktop mode, my device display is a touch screen, but I can’t swipe directly like mobile preview, instead of just dragging the scroll bar on the right, which is a bad experience. I wish onlyOffice could add touch events in Desktop mode to add to the user experience. Thank you very much!

Hello @yiwen
Please provide us with details. What exact product do you use? I mean Desktop editors or you are running preview mode with Document server. Also let us know exact version of product and issue scenario (you can record a videofile).

Hello, thank you very much for replying me in your busy schedule!
We are using onlyOffice DocumentServer and running preview mode


As shown in the figure, in desktop mode, in addition to PDF format documents can be touch sliding, such as Word and text and doc formats can not be touch sliding preview and operation in Desktop mode. But in Mobile mode, you can touch and slide, which is very convenient. We and our customers use Microsoft Surface or Dell XPS touchable devices, or tablets. So in desktop mode can enjoy the same operation as mobile slide preview is urgently needed, hope that this suggestion can be improved. Thank you very much for your research and development of products, we will continue to support you! Thank you and have a nice day!


Previewing documents in Mobile mode is a good experience

Hello @yiwen
Thank you for detailed description. We need some additional information. Please provide us with video file where you are reproducing the situation, if it’s possible.
Also let us know exact version of your device, OS, browser which you are using.

Hello, thanks for your reply!

Since the video file of the demonstration cannot be sent to you directly, I send it to you by email.

Please check the attached video for details

I use an Android tablet and a Windows PC, which are touchable devices, and I can’t drag preview files on Windows 7 x64, Windows 10 x64, Windows 11 x64 like I can on android, We have also tested macOS and other Linux GUI systems and the same is true. The system versions are up to date and the browsers are Google version 101.0.4951.64 and Google Chrome version 78.0.3904.130

Currently, the touch experience of only PDF files in Destop mode is the same as that in Android mode.

I hope that OnlyOffice DocumentServer can be more user-friendly to touch devices in Desktop mode, giving users a better experience! thank you

I have checked incoming letters, but didn’t find any from you. Please place videofile on any external storage and provide us with download link.

http://BIAVT.synology.me:5000/sharing/I5kgKilTj
http://BIAVT.synology.me:5000/sharing/TaciqtNz4
hello
I wonder if you can open this link. If not, please send your email to me if it is convenient. I will send you an email.

Hello, I don’t know if WHAT I said is clear. What I mean is that the cursor mode in the 7.1 PDF file is the same as the gesture mode, except that the gesture mode can be touched. In the cursor mode, the touch device cannot slide, so the experience is a little bad

Thank you for provided videofiles, we are checking the situation.

Hello @yiwen
We have checked the situation and we added this request to internal tracksystem (internal number - 42494).
We have started working on it.

Thank you for thinking of users and working hard. I hope the onlyOffice team and products are getting better and better. I wish you a happy work and a good day

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