Need dedicated support? Click here
Need dedicated support?
Click here

Impossible to open a document from a shared folder

Desktop editors
#1

Hello,

When I try to open a document from a network shared folder, it opens a new doc and not mine. Also, I do not see my network shared folders when I open a document from OnlyOffice
Many thanks for your help
Pascal

OS version: LinuxMint 20.2
App version: 6.3.1.56
Downloaded from: ONLYOFFICE website / Other (specify) : Website

1 Like
#2

Hello Pabar.
Could you please reproduce the issue and make a video file? We need to know step-by-step scenario.

#3

Thanks Alexandre.
Here a quick video : Smash
FYI, it works with Libre Office for example.
Many thanks for your help
Pascal

#4

Hello again @Pabar
Thank you for the provided video. We found a match with the known issue (bug number - 42276). We are still working on it. Unfortunately, I cannot provide you with exact timeframes of the fix release.
Sorry for inconvenience.

#5

Many thanks Alexandre. I hope you will fix the issue soon.
FYI: On another PC LinuxMint it works properly. Strange !

1 Like
#6

Hi there Pabar - and anyone else reading this forum.

In response to:
“Also, I do not see my network shared folders when I open a document from OnlyOffice”

In my case this was due to OnlyOffice being installed as a Flatpak and hence in a sandboxed environment.

In this case, uninstall OnlyOffice via the Software Centre/similar and then install again in this way:

Visit:

And, if you are on a Ubuntu/Debian based distro like either download the .deb package and install or follow the instructions at the following web address to add the OnlyOffice repository to your package manager (recommended)

https://helpcenter.onlyoffice.com/installation/desktop-install-ubuntu.aspx

Hope this helps!

1 Like