I can't open a document from my wordpress site

Hello, I installed onlyoffice docs on a local debian virtual machine (I followed this tutorial) :
https://helpcenter.onlyoffice.com/fr/installation/docs-community-install-ubuntu.aspx

Now I would like that when I open a document on my wordpress site that we can only view the document (with the ability to download)

However, when I try to open a document, it loads endlessly. A screenshot :

Hello,
Please provide the following additional info:

  1. Document Server logs (/var/log/onlyoffice/documentserver)
  2. The screenshot of browser’s DevTools → Network tab when reproducing the issue (F12 for Chrome/Firefox)
  3. Version of the Document Server that you integrate with Wordpress
  4. Wordpress version
  5. Onlyoffice Connector’s version
  6. Onlyoffice Connector’s settings within Wordpress ( administrative dashboardONLYOFFICESettings)

The document server logs :

root@debian:/var/log/onlyoffice/documentserver# find /var/log/onlyoffice/documentserver -name "*.log" -exec cat {} +
24 Dec 09:41:37 - [814] reading config file: ./config/config.js
24 Dec 09:41:38 - server is up INFO
Flushing stats at  Tue Dec 24 2024 09:51:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: {},
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 10:01:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 10:11:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 10:21:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 10:31:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 10:41:39 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 1 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 14:18:35 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 12416 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 14:21:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': -417 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 14:31:39 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 1 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 14:41:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': -1 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 14:51:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 15:01:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
Flushing stats at  Tue Dec 24 2024 15:11:38 GMT+0100 (GMT+01:00)
{
  counters: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  timers: {},
  gauges: { 'statsd.timestamp_lag': 0 },
  timer_data: {},
  counter_rates: {
    'statsd.bad_lines_seen': 0,
    'statsd.packets_received': 0,
    'statsd.metrics_received': 0
  },
  sets: {},
  pctThreshold: [ 90 ]
}
[2024-12-24T09:42:13.959] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-12-24T09:42:14.107] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined
[2024-12-24T09:42:14.111] [WARN] [localhost] [docId] [userId] nodeJS - notifyLicenseExpiration(): expiration date is not defined
[2024-12-24T09:42:14.136] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:15.147] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:16.150] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:17.154] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:18.157] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:19.163] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:22.436] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.2.2. Build: 22
[2024-12-24T10:11:48.976] [WARN] [localhost] [127.0.0.11-Demande-ordre-de-mission.docx1733752968672] [userId] nodeJS - checkJwt error: name = TokenExpiredError message = jwt expired token = eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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_ZmlsZU5hbWU9MS1EZW1hbmRlLW9yZHJlLWRlLW1pc3Npb24uZG9jeCZ1c2VyYWRkcmVzcz0xMjcuMC4wLjEifSwiZG9jdW1lbnRUeXBlIjoid29yZCIsImVkaXRvckNvbmZpZyI6eyJhY3Rpb25MaW5rIjpudWxsLCJjYWxsYmFja1VybCI6Imh0dHBzOi8vbG9jYWxob3N0Ojg0NDMvZXhhbXBsZS90cmFjaz9maWxlbmFtZT0xLURlbWFuZGUtb3JkcmUtZGUtbWlzc2lvbi5kb2N4JnVzZXJhZGRyZXNzPTEyNy4wLjAuMSIsImNvRWRpdGluZyI6bnVsbCwiY3JlYXRlVXJsIjoiaHR0cHM6Ly9sb2NhbGhvc3Q6ODQ0My9leGFtcGxlL2VkaXRvcj9maWxlRXh0PWRvY3gmdXNlcmlkPXVpZC0xJnR5cGU9ZGVza3RvcCZsYW5nPWVuIiwiY3VzdG9taXphdGlvbiI6eyJhYm91dCI6dHJ1ZSwiY29tbWVudHMiOnRydWUsImNsb3NlIjp7InZpc2libGUiOmZhbHNlfSwiZmVlZGJhY2siOnRydWUsImZvcmNlc2F2ZSI6ZmFsc2UsImdvYmFjayI6eyJibGFuayI6ZmFsc2UsInVybCI6Imh0dHBzOi8vbG9jYWxob3N0Ojg0NDMvZXhhbXBsZSJ9LCJzdWJtaXRGb3JtIjp0cnVlfSwiZW1iZWRkZWQiOnsiZW1iZWRVcmwiOiJodHRwczovL2xvY2FsaG9zdDo4NDQzL2V4YW1wbGUvZG93bmxvYWQ_ZmlsZU5hbWU9MS1EZW1hbmRlLW9yZHJlLWRlLW1pc3Npb24uZG9jeCIsInNhdmVVcmwiOiJodHRwczovL2xvY2FsaG9zdDo4NDQzL2V4YW1wbGUvZG93bmxvYWQ_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.PG2KS2sEoz5ArCZfT59F19viQJhvycONOg5Bwc8Qdr0
[2024-12-24T09:41:49.050] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 2; availableParallelism: undefined
[2024-12-24T09:41:49.057] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-12-24T09:41:49.251] [WARN] [localhost] [docId] [userId] nodeJS - worker 1236 started.
[2024-12-24T09:41:49.483] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 2; availableParallelism: undefined
[2024-12-24T09:41:49.484] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-12-24T09:42:12.052] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:13.068] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:14.074] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:15.078] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:16.082] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:17.085] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:18.089] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2024-12-24T09:42:19.092] [ERROR] [localhost] [docId] [userId] nodeJS - [AMQP] Error: connect ECONNREFUSED 127.0.0.1:5672
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)

The screenshot of browser’s DevTools :

Version of the connector :

The settings of the connector :
image

How can I see my version of Onlyoffice docs?

Actuellement j’ai le version 6.7.1 of Wordpress

Please avoid using localhost as Document Server address, install Wordpress and Docs on different machines.
After doing so, please provide new logs as file (/var/log/onlyoffice/documentserver, for Docker - inside the container, we would need to see all the logs)
For the version check, please provide the output of the following command: apt list --installed | grep onlyoffice

Do I have to install onlyoffice on a different virtual machine to get it to work?