Is the example page working and the ability to create documents functioning properly?
Please share the document server logs.
/var/log/onlyoffice/documentserver/
Test example page is ok.
None error log , only some out.logs:
# docker exec bdfc52bd4576 cat /var/log/onlyoffice/documentserver/docservice/err.log
# docker exec bdfc52bd4576 cat /var/log/onlyoffice/documentserver/nginx.error.log
# docker exec bdfc52bd4576 cat /var/log/onlyoffice/documentserver/converter/err.log
# docker exec bdfc52bd4576 cat /var/log/onlyoffice/documentserver/metrics/err.log
# docker exec bdfc52bd4576 cat /var/log/onlyoffice/documentserver/docservice/out.log
[2024-05-07T09:59:03.274] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-05-07T09:59:03.276] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-05-07T09:59:03.682] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.0.1. Build: 31
[2024-05-07T09:59:46.483] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-05-07T09:59:46.485] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-05-07T09:59:46.627] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.0.1. Build: 31
[2024-05-07T09:59:49.115] [WARN] [localhost] [docId] [userId] nodeJS - start shutdown:%b true
[2024-05-07T09:59:49.115] [WARN] [localhost] [docId] [userId] nodeJS - active connections: 0
[2024-05-07T09:59:49.115] [WARN] [localhost] [docId] [userId] nodeJS - end shutdown
[2024-05-07T10:00:44.680] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-05-07T10:00:44.682] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-05-07T10:00:47.194] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.0.1. Build: 31
[2024-05-07T10:01:26.444] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-05-07T10:01:26.446] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-05-07T10:01:26.586] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.0.1. Build: 31
[2024-05-07T10:02:11.307] [WARN] [localhost] [docId] [userId] nodeJS - start shutdown:%b true
[2024-05-07T10:02:11.308] [WARN] [localhost] [docId] [userId] nodeJS - active connections: 0
[2024-05-07T10:02:11.308] [WARN] [localhost] [docId] [userId] nodeJS - end shutdown
[2024-05-08T01:59:31.883] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-05-08T01:59:31.886] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-05-08T01:59:34.497] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.0.1. Build: 31
[2024-05-08T02:00:13.414] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2024-05-08T02:00:13.416] [WARN] [localhost] [docId] [userId] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability
[2024-05-08T02:00:13.562] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.0.1. Build: 31
# docker exec bdfc52bd4576 cat /var/log/onlyoffice/documentserver/converter/out.log
[2024-05-07T09:59:02.948] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T09:59:02.950] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T09:59:02.956] [WARN] [localhost] [docId] [userId] nodeJS - worker 759 started.
[2024-05-07T09:59:02.959] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T09:59:02.959] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T09:59:48.033] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T09:59:48.034] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T09:59:48.041] [WARN] [localhost] [docId] [userId] nodeJS - worker 901 started.
[2024-05-07T09:59:48.042] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T09:59:48.042] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T10:00:44.255] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T10:00:44.256] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T10:00:44.262] [WARN] [localhost] [docId] [userId] nodeJS - worker 703 started.
[2024-05-07T10:00:44.264] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T10:00:44.264] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T10:01:27.995] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T10:01:27.997] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-07T10:01:28.002] [WARN] [localhost] [docId] [userId] nodeJS - worker 845 started.
[2024-05-07T10:01:28.003] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-07T10:01:28.003] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-08T01:59:31.564] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-08T01:59:31.565] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-08T01:59:31.572] [WARN] [localhost] [docId] [userId] nodeJS - worker 703 started.
[2024-05-08T01:59:31.573] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-08T01:59:31.574] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-08T02:00:14.969] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-08T02:00:14.970] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-08T02:00:14.976] [WARN] [localhost] [docId] [userId] nodeJS - worker 845 started.
[2024-05-08T02:00:14.978] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-08T02:00:14.978] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
I just did another test:
- Install docs-community by docker follow this link:
Installing ONLYOFFICE Docs for Docker on a local server - ONLYOFFICE
docker run -i -t -d -p 80:80 --restart=always \
-v /app/onlyoffice/DocumentServer/logs:/var/log/onlyoffice \
-v /app/onlyoffice/DocumentServer/data:/var/www/onlyoffice/Data \
-v /app/onlyoffice/DocumentServer/lib:/var/lib/onlyoffice \
-v /app/onlyoffice/DocumentServer/db:/var/lib/postgresql -e JWT_SECRET=my_jwt_secret onlyoffice/documentserver
- Install nginx on ubuntu server 22.04.
Set up nginx for HTTPS and enable proxy by follow this link: Using ONLYOFFICE Docs behind the proxy - ONLYOFFICE
The nginx config
upstream docservice {
server 10.x.x.x;
}
map $http_host $this_host {
"" $host;
default $http_host;
}
map $http_x_forwarded_proto $the_scheme {
default $http_x_forwarded_proto;
"" $scheme;
}
map $http_x_forwarded_host $the_host {
default $http_x_forwarded_host;
"" $this_host;
}
map $http_upgrade $proxy_connection {
default upgrade;
"" close;
}
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection $proxy_connection;
proxy_set_header X-Forwarded-Host $the_host;
proxy_set_header X-Forwarded-Proto $the_scheme;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
server {
listen 443 default ssl;
server_name myonlyofficedomain.com;
ssl_certificate /etc/ssl/certs/mydomain.pem;
ssl_certificate_key /etc/ssl/certs/mydomain.key;
ssl_verify_client off;
ssl_ciphers "EECDH+AESGCM:EDH+AESGCM:AES256+EECDH:AES256+EDH";
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_session_cache builtin:1000 shared:SSL:10m;
ssl_prefer_server_ciphers on
location / {
proxy_pass http://docservice;
proxy_http_version 1.1;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;
}
}
Now I can visit ONLYOFFICE Docs by https://myonlyofficedomain.com, test https://myonlyofficedomain.com/example/ is OK, create docx/xlsx files ok.
- Go to plone to setup the ONLYOFFICE add-on:
Oops~~~╮(╯▽╰)╭
Not work for Error connecting to demo server (Error when trying to check ConvertService)
Hello, I installed another onlyoffice doc by deb package in ubuntu 22.04, also enabled the nginx ssl.
The exsample test OK:
Got a new error when setup plone:
After click save:
Full error log in plone6:
Exception Details
Back to Error Log
Time
May 09, 2024 03:42 AM
User Name
admin (admin)
Request URL
https://myplone6.com/test/@@onlyoffice-controlpanel
Exception Type
Invalid
Exception Value
Error when trying to check ConvertService
Traceback (innermost last):
Module ZPublisher.WSGIPublisher, line 181, in transaction_pubevents
Module ZPublisher.WSGIPublisher, line 391, in publish_module
Module ZPublisher.WSGIPublisher, line 285, in publish
Module ZPublisher.mapply, line 98, in mapply
Module ZPublisher.WSGIPublisher, line 68, in call_object
Module plone.z3cform.layout, line 61, in __call__
Module plone.z3cform.layout, line 45, in update
Module plone.z3cform.fieldsets.extensible, line 62, in update
Module plone.z3cform.patch, line 31, in GroupForm_update
Module z3c.form.group, line 145, in update
Module plone.app.z3cform.csrf, line 21, in execute
Module z3c.form.action, line 98, in execute
Module z3c.form.button, line 301, in __call__
Module z3c.form.button, line 159, in __call__
Module onlyoffice.plone.browser.controlpanel, line 223, in handleSave
Module onlyoffice.plone.browser.controlpanel, line 122, in settings_validation
Module onlyoffice.plone.browser.controlpanel, line 199, in check_doc_serv_convert_service
zope.interface.exceptions.Invalid: Error when trying to check ConvertService
Display traceback as text
REQUEST
form
form.widgets.docUrl 'https://onlyoffice.mydomain.com'
form.widgets.docUrlPublicValidation ['selected']
form.widgets.docUrlPublicValidation-empty-marker '1'
form.widgets.demoEnabled-empty-marker '1'
form.widgets.jwtSecret 'xY7xzCIq4tNzXugv9Yrrs9proCEkKUwh'
form.widgets.ploneUrl ''
form.widgets.docInnerUrl ''
form.buttons.save 'Save'
_authenticator '5e01fb5eb1fcea09ebc75f268039d575718985aa'
cookies
ph_phc_t3lgBB66QsPW4HEfiGopO14um4XGNtBcefEKYWelWda_posthog '{"distinct_id":"f10f8c1cd3a886700a270457e1f7cff2a86ea479c77dcf8397085b0b97d67287","$device_id":"18b1d8a0c0516-08d7439e13d036-57b1a33-1fa400-18b1d8a0c0659f","$user_state":"identified","$sesid":[1707294289230,"18d82aa2d39a6f-00aee64ff812f9-623b5e53-1fa400-18d82aa2d3a1110",1707294207289],"$groups":{"cluster":"3a664585-28bf-4f74-b989-030b7ba95446"},"$user_id":"f10f8c1cd3a886700a270457e1f7cff2a86ea479c77dcf8397085b0b97d67287","$session_recording_enabled_server_side":false,"$autocapture_disabled_server_side":true,"$active_feature_flags":[],"$enabled_feature_flags":{},"$feature_flag_payloads":{}}'
__ac 'NjE2NDZkNjk2ZTo2MTY0NmQ2OTZl'
lazy items
SESSION <bound method SessionDataManager.getSessionData of <SessionDataManager at /session_data_manager>>
other
SERVER_URL 'https://myplone6.com'
URL 'https://myplone6.com/test/@@onlyoffice-controlpanel'
method 'POST'
TraversalRequestNameStack []
ACTUAL_URL 'https://myplone6.com/test/@@onlyoffice-controlpanel'
VirtualRootPhysicalPath ('',)
VIRTUAL_URL_PARTS ('https://myplone6.com', 'test/@@onlyoffice-controlpanel')
VIRTUAL_URL 'https://myplone6.com/test/@@onlyoffice-controlpanel'
LANGUAGE_TOOL <plone.i18n.utility.LanguageBinding object at 0x7fe961e34cd0>
LANGUAGE 'en'
PUBLISHED <Products.Five.browser.metaconfigure.OnlyofficeControlPanelView object at 0x7fe961e34df0>
AUTHENTICATED_USER <PropertiedUser 'admin'>
AUTHENTICATION_PATH ''
disable_border True
disable_plone.leftcolumn True
disable_plone.rightcolumn True
_plone_ec_cache {140640346408512: <Products.PageTemplates.Expressions.ZopeContext object at 0x7fe961e37430>}
__catalog_cache__ <WeakKeyDictionary at 0x7fe9623b9570>
BASE1 'https://myplone6.com'
URL0 https://myplone6.com/test/@@onlyoffice-controlpanel
URL1 https://myplone6.com/test
URL2 https://myplone6.com
BASE0 https://myplone6.com
BASE1 https://myplone6.com
BASE2 https://myplone6.com/test
BASE3 https://myplone6.com/test/@@onlyoffice-controlpanel
environ
REMOTE_ADDR 'my.plone.ip.adress'
REMOTE_HOST 'my.plone.ip.adress'
REMOTE_PORT '39702'
REQUEST_METHOD 'POST'
SERVER_PORT '8080'
SERVER_NAME 'waitress.invalid'
SERVER_SOFTWARE 'waitress'
SERVER_PROTOCOL 'HTTP/1.1'
SCRIPT_NAME ''
PATH_INFO '/VirtualHostBase/https/myplone6.com/VirtualHostRoot/test/@@onlyoffice-controlpanel'
REQUEST_URI '/VirtualHostBase/https/myplone6.com/VirtualHostRoot/test/@@onlyoffice-controlpanel'
QUERY_STRING ''
wsgi.url_scheme 'http'
wsgi.version (1, 0)
wsgi.errors <_io.TextIOWrapper name='<stderr>' mode='w' encoding='utf-8'>
wsgi.multithread True
wsgi.multiprocess False
wsgi.run_once False
wsgi.input <_io.BytesIO object at 0x7fe961dd58f0>
wsgi.file_wrapper <class 'waitress.buffers.ReadOnlyFileBasedBuffer'>
wsgi.input_terminated True
HTTP_HOST 'plone.mydomain.com'
HTTP_X_REAL_IP 'my.pc.ip.address'
HTTP_X_FORWARDED_FOR 'my.pc.ip.address'
HTTP_X_FORWARDED_PROTO 'https'
HTTP_CONNECTION 'close'
CONTENT_LENGTH '1186'
HTTP_CACHE_CONTROL 'max-age=0'
HTTP_SEC_CH_UA '"Chromium";v="119", "Not?A_Brand";v="24"'
HTTP_SEC_CH_UA_MOBILE '?0'
HTTP_SEC_CH_UA_PLATFORM '"Windows"'
HTTP_UPGRADE_INSECURE_REQUESTS '1'
HTTP_ORIGIN 'https://myplone6.com'
CONTENT_TYPE 'multipart/form-data; boundary=----WebKitFormBoundaryFizTmIs8AmAAXLo4'
HTTP_USER_AGENT 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.6045.160 Safari/537.36'
HTTP_ACCEPT 'text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7'
HTTP_SEC_FETCH_SITE 'same-origin'
HTTP_SEC_FETCH_MODE 'navigate'
HTTP_SEC_FETCH_USER '?1'
HTTP_SEC_FETCH_DEST 'document'
HTTP_REFERER 'https://myplone6.com/test/@@onlyoffice-controlpanel'
HTTP_ACCEPT_ENCODING 'gzip, deflate, br'
HTTP_COOKIE 'ph_phc_t3lgBB66QsPW4HEfiGopO14um4XGNtBcefEKYWelWda_posthog=%7B%22distinct_id%22%3A%22f10f8c1cd3a886700a270457e1f7cff2a86ea479c77dcf8397085b0b97d67287%22%2C%22%24device_id%22%3A%2218b1d8a0c0516-08d7439e13d036-57b1a33-1fa400-18b1d8a0c0659f%22%2C%22%24user_state%22%3A%22identified%22%2C%22%24sesid%22%3A%5B1707294289230%2C%2218d82aa2d39a6f-00aee64ff812f9-623b5e53-1fa400-18d82aa2d3a1110%22%2C1707294207289%5D%2C%22%24groups%22%3A%7B%22cluster%22%3A%223a664585-28bf-4f74-b989-030b7ba95446%22%7D%2C%22%24user_id%22%3A%22f10f8c1cd3a886700a270457e1f7cff2a86ea479c77dcf8397085b0b97d67287%22%2C%22%24session_recording_enabled_server_side%22%3Afalse%2C%22%24autocapture_disabled_server_side%22%3Atrue%2C%22%24active_feature_flags%22%3A%5B%5D%2C%22%24enabled_feature_flags%22%3A%7B%7D%2C%22%24feature_flag_payloads%22%3A%7B%7D%7D; I18N_LANGUAGE=zh_CN; __ac=NjE2NDZkNjk2ZTo2MTY0NmQ2OTZl'
waitress.client_disconnected <bound method HTTPChannel.check_client_disconnected of <waitress.channel.HTTPChannel connected my.plone.ip.adress:39702 at 0x7fe962411120>>
Zope2.httpexceptions <ZPublisher.httpexceptions.HTTPExceptionHandler object at 0x7fe972272770>
HTTP_X_THEME_ENABLED True
plone.protect.safe_oids [b'\x00\x00\x00\x00\x00\x01g\xdb', None]
_auth_token '4a907242aa56ca2560c2ab7f107b6f3fd71385a2'
If visit plone by ip http://plone-ip:8080/test, theDocument Editing service setting can be saved successfully with the https url: https://onlyoffice.mydomain.com
But always report download failed：
Hello @JIMYE
If you don’t mind, I will step to this thread too.
If visit plone by ip http://plone-ip:8080/test, theDocument Editing service setting can be saved successfully with the https url: https://onlyoffice.mydomain.com
But always report download failed
Please reproduce the situation one more time and provide us with fresh Document server and Plone logs. Additionally, please confirm that you are using the connector app v.4.0.0 with Plone 6.0.10.1 in this test.
Version of Plone:
Version of onlyoffice connector:
Plone full instance log from save the onlyoffice setup to create a new presentation.pptx
/backend/instance/var/log# cat instance.log
2024-05-14 11:14:03,303 WARNING [waitress.queue:114][MainThread] Task queue depth is 1
2024-05-14 11:14:08,165 INFO [plone.protect:32][waitress-1] auto rotating keyring _forms
2024-05-14 11:14:08,165 INFO [plone.protect:32][waitress-1] auto rotating keyring _forms
2024-05-14 11:14:08,165 INFO [plone.protect:32][waitress-1] auto rotating keyring _anon
2024-05-14 11:14:08,165 INFO [plone.protect:32][waitress-1] auto rotating keyring _anon
2024-05-14 11:14:08,165 INFO [plone.protect:32][waitress-1] auto rotating keyring _forms
2024-05-14 11:14:08,165 INFO [plone.protect:32][waitress-1] auto rotating keyring _forms
2024-05-14 11:14:08,166 INFO [plone.protect:32][waitress-1] auto rotating keyring _anon
2024-05-14 11:14:08,166 INFO [plone.protect:32][waitress-1] auto rotating keyring _anon
2024-05-14 11:18:49,850 ERROR [onlyoffice:217][waitress-1] SAdfasdf
2024-05-14 11:19:05,747 INFO [onlyoffice:138][waitress-3] getting config for http://10.83.64.67:8080/test/presentation.pptx
2024-05-14 11:19:06,917 INFO [onlyoffice:55][waitress-0] got callback request for http://10.83.64.67:8080/test/presentation.pptx
2024-05-14 11:19:06,928 INFO [onlyoffice:104][waitress-2] got download request for http://10.83.64.67:8080/test/presentation.pptx
2024-05-14 11:19:06,928 ERROR [Zope.SiteErrorLog:36][waitress-2] Exception: http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file
Traceback (innermost last):
Module ZPublisher.WSGIPublisher, line 181, in transaction_pubevents
Module ZPublisher.WSGIPublisher, line 391, in publish_module
Module ZPublisher.WSGIPublisher, line 285, in publish
Module ZPublisher.mapply, line 98, in mapply
Module ZPublisher.WSGIPublisher, line 68, in call_object
Module plone.namedfile.browser, line 97, in __call__
Module onlyoffice.plone.browser.api, line 110, in _getFile
Exception: Expected JWT
2024-05-14 11:19:07,934 INFO [onlyoffice:104][waitress-1] got download request for http://10.83.64.67:8080/test/presentation.pptx
2024-05-14 11:19:07,935 ERROR [Zope.SiteErrorLog:36][waitress-1] Exception: http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file
Traceback (innermost last):
Module ZPublisher.WSGIPublisher, line 181, in transaction_pubevents
Module ZPublisher.WSGIPublisher, line 391, in publish_module
Module ZPublisher.WSGIPublisher, line 285, in publish
Module ZPublisher.mapply, line 98, in mapply
Module ZPublisher.WSGIPublisher, line 68, in call_object
Module plone.namedfile.browser, line 97, in __call__
Module onlyoffice.plone.browser.api, line 110, in _getFile
Exception: Expected JWT
2024-05-14 11:19:08,942 INFO [onlyoffice:104][waitress-3] got download request for http://10.83.64.67:8080/test/presentation.pptx
2024-05-14 11:19:08,942 ERROR [Zope.SiteErrorLog:36][waitress-3] Exception: http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file
Traceback (innermost last):
Module ZPublisher.WSGIPublisher, line 181, in transaction_pubevents
Module ZPublisher.WSGIPublisher, line 391, in publish_module
Module ZPublisher.WSGIPublisher, line 285, in publish
Module ZPublisher.mapply, line 98, in mapply
Module ZPublisher.WSGIPublisher, line 68, in call_object
Module plone.namedfile.browser, line 97, in __call__
Module onlyoffice.plone.browser.api, line 110, in _getFile
Exception: Expected JWT
In the meantime Onlyoffice Log (ignoring the difference in time/time zone Settings) ：
cat /var/log/onlyoffice/documentserver/converter/out.log
[2024-05-14T00:00:22.829] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-14T00:00:22.830] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-14T00:00:22.835] [WARN] [localhost] [docId] [userId] nodeJS - worker 474180 started.
[2024-05-14T00:00:22.836] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 6; availableParallelism: undefined
[2024-05-14T00:00:22.837] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 1 workers
[2024-05-14T03:19:06.826] [ERROR] [localhost] [cHJlc2VudGF0aW9uLnBwdHhfMjAyNC8wNS8xNCAxMToxOTo1LjYzODE0MyBVUy9DZW50cmFs] [admin] nodeJS - error downloadFile:url=http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJwcmVzZW50YXRpb24ucHB0eCJ9.XqEmteI0bFHfVmZOwu27IVsnfw2QgU3JM93k0ihmDpg;attempt=1;code:null;connect:null Error: Error response: statusCode:500; headers:{"content-length":"27","content-type":"application/json","date":"Tue, 14 May 2024 03:19:06 GMT","server":"waitress","via":"waitress","x-frame-options":"SAMEORIGIN","x-powered-by":"Zope (www.zope.dev), Python (www.python.org)"};
at Request.fResponse (/snapshot/server/Common/sources/utils.js)
at Request.emit (node:events:527:28)
at Request.onRequestResponse (/snapshot/server/Common/node_modules/request/request.js:1066:10)
at ClientRequest.emit (node:events:527:28)
at HTTPParser.parserOnIncomingClient [as onIncoming] (node:_http_client:631:27)
at HTTPParser.parserOnHeadersComplete (node:_http_common:128:17)
at Socket.socketOnData (node:_http_client:494:22)
at Socket.emit (node:events:527:28)
at addChunk (node:internal/streams/readable:315:12)
at readableAddChunk (node:internal/streams/readable:289:9)
at Socket.Readable.push (node:internal/streams/readable:228:10)
at TCP.onStreamRead (node:internal/stream_base_commons:190:23)
[2024-05-14T03:19:07.832] [ERROR] [localhost] [cHJlc2VudGF0aW9uLnBwdHhfMjAyNC8wNS8xNCAxMToxOTo1LjYzODE0MyBVUy9DZW50cmFs] [admin] nodeJS - error downloadFile:url=http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJwcmVzZW50YXRpb24ucHB0eCJ9.XqEmteI0bFHfVmZOwu27IVsnfw2QgU3JM93k0ihmDpg;attempt=2;code:null;connect:null Error: Error response: statusCode:500; headers:{"content-length":"27","content-type":"application/json","date":"Tue, 14 May 2024 03:19:07 GMT","server":"waitress","via":"waitress","x-frame-options":"SAMEORIGIN","x-powered-by":"Zope (www.zope.dev), Python (www.python.org)"};
at Request.fResponse (/snapshot/server/Common/sources/utils.js)
at Request.emit (node:events:527:28)
at Request.onRequestResponse (/snapshot/server/Common/node_modules/request/request.js:1066:10)
at ClientRequest.emit (node:events:527:28)
at HTTPParser.parserOnIncomingClient [as onIncoming] (node:_http_client:631:27)
at HTTPParser.parserOnHeadersComplete (node:_http_common:128:17)
at Socket.socketOnData (node:_http_client:494:22)
at Socket.emit (node:events:527:28)
at addChunk (node:internal/streams/readable:315:12)
at readableAddChunk (node:internal/streams/readable:289:9)
at Socket.Readable.push (node:internal/streams/readable:228:10)
at TCP.onStreamRead (node:internal/stream_base_commons:190:23)
[2024-05-14T03:19:08.840] [ERROR] [localhost] [cHJlc2VudGF0aW9uLnBwdHhfMjAyNC8wNS8xNCAxMToxOTo1LjYzODE0MyBVUy9DZW50cmFs] [admin] nodeJS - error downloadFile:url=http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file?token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJwcmVzZW50YXRpb24ucHB0eCJ9.XqEmteI0bFHfVmZOwu27IVsnfw2QgU3JM93k0ihmDpg;attempt=3;code:null;connect:null Error: Error response: statusCode:500; headers:{"content-length":"27","content-type":"application/json","date":"Tue, 14 May 2024 03:19:08 GMT","server":"waitress","via":"waitress","x-frame-options":"SAMEORIGIN","x-powered-by":"Zope (www.zope.dev), Python (www.python.org)"};
at Request.fResponse (/snapshot/server/Common/sources/utils.js)
at Request.emit (node:events:527:28)
at Request.onRequestResponse (/snapshot/server/Common/node_modules/request/request.js:1066:10)
at ClientRequest.emit (node:events:527:28)
at HTTPParser.parserOnIncomingClient (node:_http_client:631:27)
at HTTPParser.parserOnHeadersComplete (node:_http_common:128:17)
at Socket.socketOnData (node:_http_client:494:22)
at Socket.emit (node:events:527:28)
at addChunk (node:internal/streams/readable:315:12)
at readableAddChunk (node:internal/streams/readable:289:9)
at Socket.Readable.push (node:internal/streams/readable:228:10)
at TCP.onStreamRead (node:internal/stream_base_commons:190:23)
No other new logs.
Hello @JIMYE
…
Exception: Expected JWT
…
Could you please double check that JWT matches on both side?
Also, please run a test and disable JWT on both sides. Will the issue occur?
This is /etc/onlyoffice/documentserver/local.json
{
"services": {
"CoAuthoring": {
"sql": {
"type": "postgres",
"dbHost": "localhost",
"dbPort": "5432",
"dbName": "onlyoffice",
"dbUser": "onlyoffice",
"dbPass": "onlyoffice"
},
"token": {
"enable": {
"request": {
"inbox": true,
"outbox": true
},
"browser": true
},
"inbox": {
"header": "AuthorizationJwt"
},
"outbox": {
"header": "AuthorizationJwt"
}
},
"secret": {
"inbox": {
"string": "xY7xzCIq4tNzXugv9Yrrs9proCEkKUwh"
},
"outbox": {
"string": "xY7xzCIq4tNzXugv9Yrrs9proCEkKUwh"
},
"session": {
"string": "xY7xzCIq4tNzXugv9Yrrs9proCEkKUwh"
}
}
}
},
"rabbitmq": {
"url": "amqp://guest:guest@localhost"
},
"storage": {
"fs": {
"secretString": "BS5sXr2AnJVCHb6J7J5D"
}
}
}
Set the same key in plone:
Get an Authorization error if I enter the wrong key:
By the way, how to disable JWT on onlyoffice? I edited local.json and only changed these from true to false.
"token": {
"enable": {
"request": {
"inbox": false,
"outbox": false
},
"browser": false
Then restart the onlyoffice server and the exsample tests failed.
I’m also tried install by: docker run -i -t -d -p 80:80 --restart=always -e JWT_ENABLED=false onlyoffice/documentserver, and get the same Download failed error.
Hi!
Could you clarify how your network is set up, specifically the network with Plone6 and ONLYOFFICE?
Which instructions did you follow to install Plone6 and add HTTPS with Nginx?
Regarding the issue with the example:
In the example configuration, you also need to change the token.enable parameter to true/false.
You can fix this parameter in the file:
/etc/onlyoffice/documentserver-example/local.json
Then apply the settings using the command:
supervisorctl restart all
Still get the Download failed error after changed the token.enable to false.
But I found the error log: /var/log/onlyoffice/documentserver/converter/out.log
[ERROR] [localhost] [my-ip-address new__1_.xlsx1716456067905] [uid-1] nodeJS - error downloadFile:url=https://onlyoffice.mitac.com.cn/example/download?fileName=new%20(1).xlsx&useraddress=my-ip-address ;attempt=3;code:null;connect:null Error: DNS lookup onlyoffice-ip-address (family:4, host:onlyoffice.mydomain.com) is not allowed. Because, It is private IP address.
at validateIPAddress (/snapshot/server/Common/node_modules/request-filtering-agent/lib/request-filtering-agent.js:71:20)
at TLSSocket.<anonymous> (/snapshot/server/Common/node_modules/request-filtering-agent/lib/request-filtering-agent.js:88:21)
at TLSSocket.emit (node:events:527:28)
at emitLookup (node:net:1075:12)
at /snapshot/server/Common/node_modules/dnscache/lib/index.js:80:28
at /snapshot/server/Common/node_modules/dnscache/lib/cache.js:116:13
at RawTask.call (/snapshot/server/Common/node_modules/asap/asap.js:40:19)
at flush (/snapshot/server/Common/node_modules/asap/raw.js:50:29)
at processTicksAndRejections (node:internal/process/task_queues:78:11)
Both plone6 VM and ONLYOFFICE VM are in the same VLAN, and all firewalls are disabled.
The plone6 install instruction is follow Create a project – Install — Plone Documentation v6.0
The ngnix config:
add_header X-Frame-Options "SAMEORIGIN";
add_header Strict-Transport-Security "max-age=15768000; includeSubDomains";
add_header X-XSS-Protection "1; mode=block";
add_header X-Content-Type-Options "nosniff";
add_header Content-Security-Policy-Report-Only "default-src 'self'; img-src *; style-src 'self' 'unsafe-inline'; script-src 'self' 'unsafe-inline' 'unsafe-eval'";
server {
listen 443 default ssl;
ssl_certificate /etc/ssl/certs/my-plone6.com.crt;
ssl_certificate_key /etc/ssl/certs/my-plone6.com.key;
server_name my-plone6.com;
location / {
proxy_pass http://plone6-server-ip:8080/;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
}
}
1 Like
Document Server does not allow localhost or internal IP addresses by default.
Use this solution: https://forum.onlyoffice.com/t/when-i-call-conversion-api-the-editor-seems-to-be-blocked/7584/7
Parameter allowPrivateIPAddress defines if it is allowed to connect private IP address or not. This includes private IP addresses and reserved IP addresses.
Thanks! The exsample test Download failed error sovled.
Now, onlyoffice with https works with plone after disable JWT, but still not work with https + plone.
To be honest, I’m a bit confused by the existing data.
Ensure that the specified domain names resolve correctly on the Plone and Document Server.
From the error:
[2024-05-14T03:19:08.840] [ERROR] [localhost] [cHJlc2VudGF0aW9uLnBwdHhfMjAyNC8wNS8xNCAxMToxOTo1LjYzODE0MyBVUy9DZW50cmFs] [admin] nodeJS - error downloadFile:url=http://10.83.64.67:8080/test/presentation.pptx/onlyoffice-dl/file?token=...
It is clear that the Document Server cannot retrieve the file from the storage at the URL http://10.83.64.67:8080.
After disable JWT and set allowPrivateIPAddress, plone with http + ip （or http + domian） works with onlyoffice https + domian.
So, names resolve is correctly, and network is ok.
But the original problem remains unsolved: plone with https not work with Onlyoffice http/https.
1 Like
Thanks for your great help, https issue sovled with close JWT and changed ssl certificate.
But I have a new problem, the onlyoffice cannot display any double-byte language, like chinese, japanese…please look at the sceen shot:
Do you have any idea about this? thank you!
Hi @JIMYE
Thank you for bringing this issue to our attention.
- Could you please create a separate topic for this problem?
- Please provide a file that demonstrates the issue with displaying double-byte symbols.
Thank you! I have created a new topic: Onlyoffice Docs cannot display any double-byte symbols, like chinese, japanese - #5 by JIMYE
I found this display issue occurred after onlyoffice switched to https, maybe you can shed some light on it.
1 Like