Good afternoon, greetings from Mexico.
I’d like to ask for your help!
About a month ago, I installed OnlyOffice for a MacBook. Honestly, it’s an excellent package, and I’m very satisfied. However, about a week ago, an error occurred with the entire package.
The details are as follows: I can’t select any of the fonts I have installed. The program normally did that until one time, when I tried to change it, I got the message “An error occurred while working with the document.” Since then, it hasn’t allowed me to change the font.
When I click on the font combo box, nothing appears.
As a solution, I’ve already uninstalled the program and reinstalled it several times, but without success; the problem persists. I hope you can help me with a configuration process or some method that works for me, because nothing has worked so far.
I’m attaching some evidence.
I look forward to your favorable response.
*I’m using a MacBook with Big Sur, and it only allowed me to install OnlyOffice. Version: 8.3.3
File size: 372 MB
Release date: 04/17/2025