GTK error: Failed to load module using Flatpak ver

Desktop editors
1

Hello,

I have a bug when running the up-to-date version of Only office. Any advice is much appreciated.

OS version: Fedora 41, Linux fedora 6.12.15-200.fc41.x86_64
App version: 8.3.0
Downloaded from: Flathub
Additional information:

Flatpak run

flatpak run org.onlyoffice.desktopeditors 
Gtk-Message: 17:19:28.623: Failed to load module "canberra-gtk-module"
Gtk-Message: 17:19:28.623: Failed to load module "pk-gtk-module"
Gtk-Message: 17:19:28.625: Failed to load module "canberra-gtk-module"
Gtk-Message: 17:19:28.625: Failed to load module "pk-gtk-module"
Qt: Session management error: None of the authentication protocols specified are supported

(DesktopEditors:2): GLib-CRITICAL **: 17:19:28.634: g_atomic_ref_count_dec: assertion 'old_value > 0' failed

Flatpak info

flatpak info org.onlyoffice.desktopeditors 

ONLYOFFICE Desktop Editors - Office productivity suite

          ID: org.onlyoffice.desktopeditors
         Ref: app/org.onlyoffice.desktopeditors/x86_64/stable
        Arch: x86_64
      Branch: stable
     Version: 8.3.0
     License: AGPL-3.0-only
      Origin: flathub
  Collection: org.flathub.Stable
Installation: system
   Installed: 1.0 GB
     Runtime: org.freedesktop.Platform/x86_64/24.08
         Sdk: org.freedesktop.Sdk/x86_64/24.08

      Commit: 2ad1e96723d461c156f36eb32d3f9779031627a9022cf8321bd72865f6bf2cb0
      Parent: 10745c6b2f6a99b4c09e769803e686bf7efe3f03f9077aeb9006e37b6758487e
     Subject: Prepare to release (84bcecf5)
        Date: 2025-02-13 17:46:54 +0000
3

Hello @kyzd,
we are currently analyzing the issue. Please patiently wait for our response

1 Like
4

What desktop environment do you use – GNOME, KDE, etc.?
Also, do you simply get these errors in logs after running, but the editor still runs? Or rather it completely fails to run?

5

What desktop environment do you use – GNOME, KDE, etc.?

I use Gnome. However I’m using the Flatpak version, which has its own runtime environment. the desktop environment that I use, should not matter to my understanding.

     Runtime: org.freedesktop.Platform/x86_64/24.08
         Sdk: org.freedesktop.Sdk/x86_64/24.08

Also, do you simply get these errors in logs after running, but the editor still runs? Or rather it completely fails to run?

The editor completely fails to run. No window opens.

6

Thank you for your response, we will continue our analysis, I’ll inform you as soon as I have news

7

Hello @kyzd,
Sorry for the delayed response, we have tested on different machines with Fedora 41 and haven’t been able to reproduce the issue.

You can try updating the editors to the latest version first (8.3.1) and check if the issue is still there. If that doesn’t help, install the app from the repository instead of using FLAT (unless it’s the Silverblue edition). The problem may be caused by some inner system peculiarities, libraries, it is hard to tell