GTK error: Failed to load module using Flatpak ver

Desktop editors
1

Hello,

I have a bug when running the up-to-date version of Only office. Any advice is much appreciated.

OS version: Fedora 41, Linux fedora 6.12.15-200.fc41.x86_64
App version: 8.3.0
Downloaded from: Flathub
Additional information:

Flatpak run

flatpak run org.onlyoffice.desktopeditors 
Gtk-Message: 17:19:28.623: Failed to load module "canberra-gtk-module"
Gtk-Message: 17:19:28.623: Failed to load module "pk-gtk-module"
Gtk-Message: 17:19:28.625: Failed to load module "canberra-gtk-module"
Gtk-Message: 17:19:28.625: Failed to load module "pk-gtk-module"
Qt: Session management error: None of the authentication protocols specified are supported

(DesktopEditors:2): GLib-CRITICAL **: 17:19:28.634: g_atomic_ref_count_dec: assertion 'old_value > 0' failed

Flatpak info

flatpak info org.onlyoffice.desktopeditors 

ONLYOFFICE Desktop Editors - Office productivity suite

          ID: org.onlyoffice.desktopeditors
         Ref: app/org.onlyoffice.desktopeditors/x86_64/stable
        Arch: x86_64
      Branch: stable
     Version: 8.3.0
     License: AGPL-3.0-only
      Origin: flathub
  Collection: org.flathub.Stable
Installation: system
   Installed: 1.0 GB
     Runtime: org.freedesktop.Platform/x86_64/24.08
         Sdk: org.freedesktop.Sdk/x86_64/24.08

      Commit: 2ad1e96723d461c156f36eb32d3f9779031627a9022cf8321bd72865f6bf2cb0
      Parent: 10745c6b2f6a99b4c09e769803e686bf7efe3f03f9077aeb9006e37b6758487e
     Subject: Prepare to release (84bcecf5)
        Date: 2025-02-13 17:46:54 +0000
3

Hello @kyzd,
we are currently analyzing the issue. Please patiently wait for our response

1 Like
4

What desktop environment do you use – GNOME, KDE, etc.?
Also, do you simply get these errors in logs after running, but the editor still runs? Or rather it completely fails to run?

5

What desktop environment do you use – GNOME, KDE, etc.?

I use Gnome. However I’m using the Flatpak version, which has its own runtime environment. the desktop environment that I use, should not matter to my understanding.

     Runtime: org.freedesktop.Platform/x86_64/24.08
         Sdk: org.freedesktop.Sdk/x86_64/24.08

Also, do you simply get these errors in logs after running, but the editor still runs? Or rather it completely fails to run?

The editor completely fails to run. No window opens.

6

Thank you for your response, we will continue our analysis, I’ll inform you as soon as I have news