If you have valid license, then I’d recommend contacting us via Zendesk to get prompt replies:
Are you trying to do integration?
Describe your situation in more detail.
Please specify the following information::
- OS where your Document Server installed,
- Type of installation (Docker, EXE, DEB/RPM)
- Please send me the Log folder of the Document Server :
Windows: C:\Program Files\ONLYOFFICE\DocumentServer\Logs
Docker: inside the Document Server’ container: /var/log/onlyoffice/documentserver/ or on the host machine if it is mapped : /app/onlyoffice/DocumentServer/logs
- Please send a screenshot of your browser’s console while opening any document via ONLYOFFICE editor:
"Open the spreadsheet editor => open developer tools in the browser (F12 in Chrome/Firefox) => refresh the page and make a screenshot that I can see Console and Network tabs.