Getting MYSQL database connection error in Mail Aggregator

ivan · 30 August 2023 20:31

Hi. Mail aggr is crashing and looping.

Where is the password set for the mailaggregator. Seems to have “forgotten” the MYSQL password for root. I can connect locally find.

Its NOT in /var/www/onlyoffice/WebStudio/web.connections.config

dpkg --list|grep -i onlyof|awk ‘{print $2,"\t", $3}’
onlyoffice-communityserver 12.5.1.1837
onlyoffice-controlpanel 3.5.0.516
onlyoffice-documentserver 7.4.1-36
onlyoffice-xmppserver 12.0.0.126

THANKS!

Ivan

Aug 30 13:27:02 onlyoffice systemd[1]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice dotnet[91687]: Aug 30 13:27:03 onlyoffice systemd[1]: Aug 30 13:27:03 onlyoffice systemd[1]: Aug 30 13:27:03 onlyoffice systemd[1]: Aug 30 13:27:03 onlyoffice god[1102]: Aug 30 13:27:03 onlyoffice systemd[1]: Aug 30 13:27:03 onlyoffice systemd[1]: Aug 30 13:27:03 onlyoffice systemd[1]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice dotnet[91720]: Aug 30 13:27:05 onlyoffice systemd[1]: Aug 30 13:27:05 onlyoffice systemd[1]: Aug 30 13:27:05 onlyoffice systemd[1]: For feature suggestions, describe For bug reports, provide the steps Document Server version:
Type of installation of the Document OS:
Browser version: Starting ONLYOFFICE MailAggregator Service…
Unhandled exception. Autofac.Core.DependencyResolutionException: An exception was thrown while activating λ:Microsoft.Extensions.Hosting.IHostedService[] → ASC.Mail.Aggregator.Service.AggregatorServiceLauncher → ASC.Mail.Aggregator.Service.Service.AggregatorService → ASC.Mail.Aggregator.Service.Queue.MailQueueItemSettings → ASC.Mail.Core.MailDaoFactory → ASC.Mail.Core.Dao.Context.MailDbContext → λ:Microsoft.EntityFrameworkCore.DbContextOptions1[[ASC.Mail.Core.Dao.Context.MailDbContext, ASC.Mail.Core, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]]. Aug 30 13:27:03 onlyoffice dotnet[91687]: ---> MySqlConnector.MySqlException **(0x80004005): Access denied for user 'root'@'localhost' (using password: YES)** **Aug 30 13:27:03 onlyoffice dotnet[91687]: at** MySqlConnector.Core.ServerSession.ConnectAsync(ConnectionSettings cs, MySqlConnection connection, Int32 startTickCount, ILoadBalancer loadBalancer, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ServerSession.cs:line 568 Aug 30 13:27:03 onlyoffice dotnet[91687]: at MySqlConnector.Core.ConnectionPool.ConnectSessionAsync(MySqlConnection connection, String logMessage, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 403 Aug 30 13:27:03 onlyoffice dotnet[91687]: at MySqlConnector.Core.ConnectionPool.ConnectSessionAsync(MySqlConnection connection, String logMessage, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 408 Aug 30 13:27:03 onlyoffice dotnet[91687]: at MySqlConnector.Core.ConnectionPool.GetSessionAsync(MySqlConnection connection, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 98 Aug 30 13:27:03 onlyoffice dotnet[91687]: at MySqlConnector.Core.ConnectionPool.GetSessionAsync(MySqlConnection connection, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 128 Aug 30 13:27:03 onlyoffice dotnet[91687]: at MySqlConnector.MySqlConnection.CreateSessionAsync(ConnectionPool pool, Int32 startTickCount, Activity activity, Nullable1 ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/MySqlConnection.cs:line 929
at MySqlConnector.MySqlConnection.OpenAsync(Nullable1 ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/MySqlConnection.cs:line 423 Aug 30 13:27:03 onlyoffice dotnet[91687]: at MySqlConnector.MySqlConnection.Open() in /_/src/MySqlConnector/MySqlConnection.cs:line 382 Aug 30 13:27:03 onlyoffice dotnet[91687]: at Microsoft.EntityFrameworkCore.ServerVersion.AutoDetect(String connectionString) Aug 30 13:27:03 onlyoffice dotnet[91687]: at ASC.Core.Common.EF.InstallerOptionsAction.OptionsAction(IServiceProvider sp, DbContextOptionsBuilder optionsBuilder) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Microsoft.Extensions.DependencyInjection.EntityFrameworkServiceCollectionExtensions.CreateDbContextOptions[TContext](IServiceProvider applicationServiceProvider, Action2 optionsAction)
at Microsoft.Extensions.DependencyInjection.EntityFrameworkServiceCollectionExtensions.<>c__DisplayClass17_01.<AddCoreServices>b__0(IServiceProvider p) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Extensions.DependencyInjection.AutofacRegistration.<>c__DisplayClass3_0.<Register>b__0(IComponentContext context, IEnumerable1 parameters)
at Autofac.Core.Activators.Delegate.DelegateActivator.ActivateInstance(IComponentContext context, IEnumerable1 parameters) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Activators.Delegate.DelegateActivator.<ConfigurePipeline>b__2_0(ResolveRequestContext ctxt, Action1 next)
at Autofac.Core.Resolving.Middleware.DelegateMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.<BuildPipeline>b__1(ResolveRequestContext ctxt) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.Middleware.DisposalTrackingMiddleware.Execute(ResolveRequestContext context, Action1 next)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Middleware.ActivatorErrorHandlingMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:03 onlyoffice dotnet[91687]: --- End of inner exception stack trace --- Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.Middleware.ActivatorErrorHandlingMiddleware.Execute(ResolveRequestContext context, Action1 next)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Pipeline.ResolvePipeline.Invoke(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Middleware.RegistrationPipelineInvokeMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.<BuildPipeline>b__1(ResolveRequestContext ctxt) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.Middleware.SharingMiddleware.Execute(ResolveRequestContext context, Action1 next)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Middleware.CircularDependencyDetectorMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.<BuildPipeline>b__1(ResolveRequestContext ctxt) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Pipeline.ResolvePipeline.Invoke(ResolveRequestContext ctxt) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.ResolveOperation.GetOrCreateInstance(ISharingLifetimeScope currentOperationScope, ResolveRequest request) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.ResolveOperation.ExecuteOperation(ResolveRequest request) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Resolving.ResolveOperation.Execute(ResolveRequest request) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Lifetime.LifetimeScope.ResolveComponent(ResolveRequest request) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.Core.Container.ResolveComponent(ResolveRequest request) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.ResolutionExtensions.TryResolveService(IComponentContext context, Service service, IEnumerable1 parameters, Object& instance)
at Autofac.ResolutionExtensions.ResolveService(IComponentContext context, Service service, IEnumerable1 parameters) Aug 30 13:27:03 onlyoffice dotnet[91687]: at Autofac.ResolutionExtensions.Resolve(IComponentContext context, Type serviceType, IEnumerable1 parameters)
at Autofac.ResolutionExtensions.Resolve(IComponentContext context, Type serviceType)
at Autofac.Extensions.DependencyInjection.AutofacServiceProvider.GetRequiredService(Type serviceType)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)
at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)
at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)
at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)
at Program.$(String[] args) in /home/jenkins/workspace/release.mail.precompiled/Services/ASC.Mail.Aggregator.Service/Program.cs:line 82
at Program.(String[] args)
onlyofficeMailAggregator.service: Main process exited, code=dumped, status=6/ABRT
onlyofficeMailAggregator.service: Failed with result ‘core-dump’.
Failed to start ONLYOFFICE MailAggregator Service.
onlyofficeMailAggregator start command exited with non-zero code = 1
onlyofficeMailAggregator.service: Scheduled restart job, restart counter is at 1.
Stopped ONLYOFFICE MailAggregator Service.
Starting ONLYOFFICE MailAggregator Service…
Unhandled exception. Autofac.Core.DependencyResolutionException: An exception was thrown while activating λ:Microsoft.Extensions.Hosting.IHostedService[] → ASC.Mail.Aggregator.Service.AggregatorServiceLauncher → ASC.Mail.Aggregator.Service.Service.AggregatorService → ASC.Mail.Aggregator.Service.Queue.MailQueueItemSettings → ASC.Mail.Core.MailDaoFactory → ASC.Mail.Core.Dao.Context.MailDbContext → λ:Microsoft.EntityFrameworkCore.DbContextOptions1[[ASC.Mail.Core.Dao.Context.MailDbContext, ASC.Mail.Core, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]]. Aug 30 13:27:05 onlyoffice dotnet[91720]: ---> MySqlConnector.MySqlException (0x80004005): Access denied for user 'root'@'localhost' (using password: YES) Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.Core.ServerSession.ConnectAsync(ConnectionSettings cs, MySqlConnection connection, Int32 startTickCount, ILoadBalancer loadBalancer, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ServerSession.cs:line 568 Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.Core.ConnectionPool.ConnectSessionAsync(MySqlConnection connection, String logMessage, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 403 Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.Core.ConnectionPool.ConnectSessionAsync(MySqlConnection connection, String logMessage, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 408 Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.Core.ConnectionPool.GetSessionAsync(MySqlConnection connection, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 98 Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.Core.ConnectionPool.GetSessionAsync(MySqlConnection connection, Int32 startTickCount, Activity activity, IOBehavior ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/Core/ConnectionPool.cs:line 128 Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.MySqlConnection.CreateSessionAsync(ConnectionPool pool, Int32 startTickCount, Activity activity, Nullable1 ioBehavior, CancellationToken cancellationToken) in //src/MySqlConnector/MySqlConnection.cs:line 929
at MySqlConnector.MySqlConnection.OpenAsync(Nullable1 ioBehavior, CancellationToken cancellationToken) in /_/src/MySqlConnector/MySqlConnection.cs:line 423 Aug 30 13:27:05 onlyoffice dotnet[91720]: at MySqlConnector.MySqlConnection.Open() in /_/src/MySqlConnector/MySqlConnection.cs:line 382 Aug 30 13:27:05 onlyoffice dotnet[91720]: at Microsoft.EntityFrameworkCore.ServerVersion.AutoDetect(String connectionString) Aug 30 13:27:05 onlyoffice dotnet[91720]: at ASC.Core.Common.EF.InstallerOptionsAction.OptionsAction(IServiceProvider sp, DbContextOptionsBuilder optionsBuilder) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Microsoft.Extensions.DependencyInjection.EntityFrameworkServiceCollectionExtensions.CreateDbContextOptions[TContext](IServiceProvider applicationServiceProvider, Action2 optionsAction)
at Microsoft.Extensions.DependencyInjection.EntityFrameworkServiceCollectionExtensions.<>c__DisplayClass17_01.<AddCoreServices>b__0(IServiceProvider p) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Extensions.DependencyInjection.AutofacRegistration.<>c__DisplayClass3_0.<Register>b__0(IComponentContext context, IEnumerable1 parameters)
at Autofac.Core.Activators.Delegate.DelegateActivator.ActivateInstance(IComponentContext context, IEnumerable1 parameters) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Activators.Delegate.DelegateActivator.<ConfigurePipeline>b__2_0(ResolveRequestContext ctxt, Action1 next)
at Autofac.Core.Resolving.Middleware.DelegateMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.<BuildPipeline>b__1(ResolveRequestContext ctxt) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.Middleware.DisposalTrackingMiddleware.Execute(ResolveRequestContext context, Action1 next)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Middleware.ActivatorErrorHandlingMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:05 onlyoffice dotnet[91720]: --- End of inner exception stack trace --- Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.Middleware.ActivatorErrorHandlingMiddleware.Execute(ResolveRequestContext context, Action1 next)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Pipeline.ResolvePipeline.Invoke(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Middleware.RegistrationPipelineInvokeMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.<BuildPipeline>b__1(ResolveRequestContext ctxt) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.Middleware.SharingMiddleware.Execute(ResolveRequestContext context, Action1 next)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.b__1(ResolveRequestContext ctxt)
at Autofac.Core.Resolving.Middleware.CircularDependencyDetectorMiddleware.Execute(ResolveRequestContext context, Action1 next) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.Pipeline.ResolvePipelineBuilder.<>c__DisplayClass14_0.<BuildPipeline>b__1(ResolveRequestContext ctxt) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Pipeline.ResolvePipeline.Invoke(ResolveRequestContext ctxt) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.ResolveOperation.GetOrCreateInstance(ISharingLifetimeScope currentOperationScope, ResolveRequest request) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.ResolveOperation.ExecuteOperation(ResolveRequest request) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Resolving.ResolveOperation.Execute(ResolveRequest request) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Lifetime.LifetimeScope.ResolveComponent(ResolveRequest request) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.Core.Container.ResolveComponent(ResolveRequest request) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.ResolutionExtensions.TryResolveService(IComponentContext context, Service service, IEnumerable1 parameters, Object& instance)
at Autofac.ResolutionExtensions.ResolveService(IComponentContext context, Service service, IEnumerable1 parameters) Aug 30 13:27:05 onlyoffice dotnet[91720]: at Autofac.ResolutionExtensions.Resolve(IComponentContext context, Type serviceType, IEnumerable1 parameters)
at Autofac.ResolutionExtensions.Resolve(IComponentContext context, Type serviceType)
at Autofac.Extensions.DependencyInjection.AutofacServiceProvider.GetRequiredService(Type serviceType)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)
at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)
at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)
at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)
at Program.$(String[] args) in /home/jenkins/workspace/release.mail.precompiled/Services/ASC.Mail.Aggregator.Service/Program.cs:line 82
at Program.(String[] args)
onlyofficeMailAggregator.service: Main process exited, code=dumped, status=6/ABRT
onlyofficeMailAggregator.service: Failed with result ‘core-dump’.
Failed to start ONLYOFFICE MailAggregator Service.Do you want to: Suggest a feature / Report a bug / Ask a how-to question
the result you would like to achieve in detail.
to reproduce and if possible a minimal demo of the problem.
Server (docker, deb/rpm, exe)

Alexandre · 4 September 2023 09:00

Hello @ivan
Please check out MailAggregator service status, run service onlyofficeMailAggregator status command. If it’s necessary, please restart this service: service onlyofficeMailAggregator restart.
Also please go to your portal > Setting > SMTP settings > click Save button and make a screenshot of the result. When the situation is reproduced, please provide us with whole Community server logs folder, it’s located:
docker /app/onlyoffice/CommunityServer/logs/
package /var/log/onlyoffice/

By the way, have you encountered any issues with email notifications, haven’t you? Or did you connect Mail server to Workspace? Also please update your Community server to the latest version (v.12.5.2).

ivan · 4 September 2023 23:26

Hi Alexandre… I will get the logs… and the screen shot.

Can I pls confirm the command to upgrade the community server on Ubuntu.
Ivan

Alexandre · 6 September 2023 12:33

Hello @ivan
You can download installation script from our website and run it with update parameter:
https://helpcenter.onlyoffice.com/installation/workspace-install-docker-parameters.aspx#:~:text=mx1.onlyoffice.com-,Component%20update,-Parameter
The script: Installing server version using the provided script - ONLYOFFICE

NB! We strongly recommend preparing whole server backup\snapshot before update process. If something goes wrong during the update process, you will be able to rollback the server to previous state.

ivan · 6 September 2023 16:40

Thanks Alexandre. Its in a VM so I snapshot the VM 1st

Alexandre · 11 September 2023 09:14

Good, please let us know if you face any issues.