Getting error when trying to create file or opening existing -

Docs
1

Document Server version: 7.5.1.23
Type of installation of the Document Server (docker, deb/rpm, exe): exe
OS: Windows

Error: We are facing some error when we trying to access or create a file.
It was working before couple of days and this error started today

Browser console error:
GET https://xxxxxxx.xxx/cache/files/data/92ff3a2a-81fb-482b-a6df-e380fc3589ba/Editor.bin/Editor.bin?md5=8XWrYIzwvLTQIP72kNxjlA&expires=1704011756&filename=Editor.bin 403 (Forbidden)
image

File: nginx.error.log
2023/12/01 08:17:17 [error] 5104#8412: *6 CreateFile() “C:\Program Files\ONLYOFFICE\DocumentServer\nginx/…/web-apps/vendor/socketio/socket.io.min.js.map” failed (2: The system cannot find the file specified), client: 173.212.250.242, server: , request: “GET /7.5.1-23/web-apps/vendor/socketio/socket.io.min.js.map HTTP/1.1”, host: “xxxxxx.xx”
2023/12/01 08:21:37 [error] 7264#6100: *6 CreateFile() “C:\Program Files\ONLYOFFICE\DocumentServer\nginx/…/web-apps/vendor/socketio/socket.io.min.js.map” failed (2: The system cannot find the file specified), client: 173.212.250.242, server: , request: “GET /7.5.1-23/web-apps/vendor/socketio/socket.io.min.js.map HTTP/1.1”, host: “xxxxxx.xx”
2023/12/01 08:23:55 [error] 8064#6304: *33 CreateFile() “C:\Program Files\ONLYOFFICE\DocumentServer\nginx/…/web-apps/vendor/socketio/socket.io.min.js.map” failed (2: The system cannot find the file specified), client: 173.212.250.242, server: , request: “GET /7.5.1-23/web-apps/vendor/socketio/socket.io.min.js.map HTTP/1.1”, host: “xxxxxx.xxx”

Please help fixing this issue.

Regards
Rahul Mer

2

Hello @rahul123mer

Please try executing the script documentserver-update-securelink.bat from C:\Program Files\ONLYOFFICE\DocumentServer\bin\ and check the issue again.

If it does not help, please let me know type of the storage Document Server integrated with and provide a screenshot of the error from the editors interface.