Getting error after save configuration :

Connectors
1

GuzzleHttp\Exception\ServerException: Server error: POST https://xxxx.dgtwin.in/ConvertService.ashx resulted in a 504 Gateway Time-out response:

2

Hello @apurba
Please provide us with additional information of the situation:
A. Document server version and installation type (docker, packages, exe)
B. Did you integrate DS with your own self-written app or with ready-to-go ones (Ready-to-use connectors for your platform | ONLYOFFICE)? If you used ready-to-go integration, please let us know the connector app version.
C. Reproduce the situation and make a screenshot of the error itself. After that collect whole Document server logs folders and attach them to your reply. The logs are located here:
docker: /app/onlyoffice/DocumentServer/logs/documentserver/
deb\rpm: /var/log/onlyoffice/documentserver/
Windows: Program Files\ONLYOFFICE\DocumentServer\log

3

Hello,
As you requested
A. server version – ubuntu 22.04.01 package
b. i have tried NC with integrated DS and NC without DS ( Docker , truenas)

Screenshot_65
Screenshot_651905×851 115 KB

NC error Log

[onlyoffice] Error: GuzzleHttp\Exception\ServerException: Server error: POST http://onlyoffice-document-server/ConvertService.ashx resulted in a 504 Gateway Time-out response:

504 Gateway Time-out

504 Gateway Time-out

<c (truncated...) at <>
  1. /var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 69
    GuzzleHttp\Exception\RequestException::create(“*** sensitive parameters replaced ***”)
  2. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 204
    GuzzleHttp\Middleware::GuzzleHttp{closure}(“*** sensitive parameters replaced ***”)
  3. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 153
    GuzzleHttp\Promise\Promise::callHandler(1, “*** sensitive parameters replaced ", " sensitive parameters replaced ***”)
  4. /var/www/html/3rdparty/guzzlehttp/promises/src/TaskQueue.php line 48
    GuzzleHttp\Promise\Promise::GuzzleHttp\Promise{closure}(“*** sensitive parameters replaced ***”)
  5. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 248
    GuzzleHttp\Promise\TaskQueue->run(true)
  6. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 224
    GuzzleHttp\Promise\Promise->invokeWaitFn()
  7. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 269
    GuzzleHttp\Promise\Promise->waitIfPending()
  8. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 226
    GuzzleHttp\Promise\Promise->invokeWaitList()
  9. /var/www/html/3rdparty/guzzlehttp/promises/src/Promise.php line 62
    GuzzleHttp\Promise\Promise->waitIfPending()
  10. /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
    GuzzleHttp\Promise\Promise->wait()
  11. /var/www/html/lib/private/Http/Client/Client.php line 301
    GuzzleHttp\Client->request(“post”, “http://onlyoffi … x”, ["/var/www/html/ … "])
  12. /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php line 372
    OC\Http\Client\Client->post(“http://onlyoffi … x”, [“120”,["applica … ]])
  13. /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php line 177
    OCA\Onlyoffice\DocumentService->Request(“http://onlyoffi … x”, “post”, [“120”,["applica … ]])
  14. /var/www/html/custom_apps/onlyoffice/lib/DocumentService.php line 91
    OCA\Onlyoffice\DocumentService->SendRequestToConvertService(“http://nginx-se … I”, “xlsx”, “jpeg”, “3846367549”, false, “*** sensitive parameters replaced ***”)
  15. /var/www/html/custom_apps/onlyoffice/lib/Preview.php line 269
    OCA\Onlyoffice\DocumentService->GetConvertedUri(“http://nginx-se … I”, “xlsx”, “jpeg”, “3846367549”)
  16. /var/www/html/lib/private/Preview/ProviderV1Adapter.php line 53
    OCA\Onlyoffice\Preview->getThumbnail(“Applications (1).xlsx”, 4096, 4096, false, [“OC\Files\View”])
  17. /var/www/html/lib/private/Preview/GeneratorHelper.php line 64
    OC\Preview\ProviderV1Adapter->getThumbnail([“OC\Files\Node\File”], 4096, 4096)
  18. /var/www/html/lib/private/Preview/Generator.php line 397
    OC\Preview\GeneratorHelper->getThumbnail([“OC\Preview\ProviderV1Adapter”], [“OC\Files\Node\File”], 4096, 4096)
  19. /var/www/html/lib/private/Preview/Generator.php line 373
    OC\Preview\Generator->generateProviderPreview([“OC\Files\SimpleFS\SimpleFolder”], [“OC\Files\Node\File”], 4096, 4096, false, true, “application/vnd … t”, “”)
  20. /var/www/html/lib/private/Preview/Generator.php line 166
    OC\Preview\Generator->getMaxPreview([“OC\Files\SimpleFS\SimpleFolder”], “*** sensitive parameters replaced ***”, [“OC\Files\Node\File”], “application/vnd … t”, “”)
  21. /var/www/html/lib/private/Preview/Generator.php line 116
    OC\Preview\Generator->generatePreviews([“OC\Files\Node\File”], [[250,250,false,“fill”]], “application/vnd … t”)
  22. /var/www/html/lib/private/PreviewManager.php line 192
    OC\Preview\Generator->getPreview([“OC\Files\Node\File”], 250, 250, false, “fill”, “*** sensitive parameters replaced ***”)
  23. /var/www/html/core/Controller/PreviewController.php line 144
    OC\PreviewManager->getPreview([“OC\Files\Node\File”], 250, 250, false, “fill”)
  24. /var/www/html/core/Controller/PreviewController.php line 113
    OC\Core\Controller\PreviewController->fetchPreview([“OC\Files\Node\File”], 250, 250, true, false, “fill”)
  25. /var/www/html/lib/private/AppFramework/Http/Dispatcher.php line 230
    OC\Core\Controller\PreviewController->getPreviewByFileId(73273, 250, 250, true, false, “fill”)
  26. /var/www/html/lib/private/AppFramework/Http/Dispatcher.php line 137
    OC\AppFramework\Http\Dispatcher->executeController(["OC\Core\Cont … "], “getPreviewByFileId”)
  27. /var/www/html/lib/private/AppFramework/App.php line 183
    OC\AppFramework\Http\Dispatcher->dispatch(["OC\Core\Cont … "], “getPreviewByFileId”)
  28. /var/www/html/lib/private/Route/Router.php line 315
    OC\AppFramework\App::main(“OC\Core\Controller\PreviewController”, “getPreviewByFileId”, ["OC\AppFramewo … "], [“core.Preview.getPreviewByFileId”])
  29. /var/www/html/lib/base.php line 1068
    OC\Route\Router->match(“/core/preview”)
  30. /var/www/html/index.php line 36
    OC::handleRequest()

Thanks

4

Hello,

Please point me to the guide that you used for the installation. Also please let us know version of installed Document server.
Please bear in the mind that official installation guides are placed on our web site: Installation Guides - Docs Community Edition - ONLYOFFICE
If you have installed the Nextcloud forked version of Document server, please remove it and use the guides from the link above. The information about forked version is here: Community Document Server app in Nextcloud 18

If you have installed the correct version of Document server, please let us know the connector app version, the Document server version, reproduce the situation with the integration (click Save button on the connector app page) and provide us with whole Document server logs folder. It’s located here:
docker: /app/onlyoffice/DocumentServer/logs/documentserver/
deb\rpm: /var/log/onlyoffice/documentserver/
Windows: Program Files\ONLYOFFICE\DocumentServer\log