Galaxy Tab S7 book Cover Keybord

Mobile apps
1

ONLYOFFICE Mobile: Documents
Do you want to: Report a bug
Device: Galaxy Tab S7 / Book cover Keybord
OS version: Androi 11
App version: 5.2.1
Mode: On Device

On Galxy Tab S7 with Samsung Book Cover Keybord, some Keys dosen’t work correctly:

  • Space Key produces two spaces instead of one
  • Arrow Keys work like Backspace Key
  • Enter Key does not work mostley. If it works the cursor goes back to previous line when i start Typing

Other Issues on Galaxy Tab S7:
Linesspacing rests every time
New Line space resets everrrs time

Hope you can help me.

Greetings S.

2

Hi,

here is an Update. In the meantime my Galaxy Tab was updated to Android 12.

Chnges in Onlyoffice:
Enter Key works always like the Backspace Key
Not only on Book Coveer Keybord, also on on Screen Keybord

3

Hello @stefan
We reproduced mentioned issues and added a few bugs to internal tracklist (internal numbers - 54859, 54860, 54861),
We started working on it. Thank you for pointing us to this situation.

4

Hello @Alexandre,

thank you for caring abut the bud i reported.

This week Onlyoffice was updated to Verssion 5.3.0

Here are the changes on book Cover Keybord:

Enter Key works, but the produes two new lines
Arrow Keys are working
Backspace Key ist working
Del Key does nocht work at all
Space Key ist producing two spaces

Samsung onscreen Keybord is working excet the Arrow Keys and the Del Key

5

Hello @stefan
We are checking the situation, I will update this post, when I get any news.

6

We are able to reproduce the issue with Del button. We added a bug to out internal tracklist (internal number - 55188).

7

Today another update came, but nothing is better than before. This app is still unusable on my tablet.

8

Hello @stefan
I just checked bugs, which were mentioned in this post. All of them are fixed in android app v.5.4.0.
Please provide us with details. What exactly did you face? We will appreciate step-by-step scenario in case you face any issue.

9

Hallo Alexandre,

Now i have tested all Keys of my Book Cover

Backspace Key is working corect
Del Key is working correct
Arrow Keys are working correct

Not Working:
Enter Key produces two new lines
Space Key produces two spaces
acute Key does nocht work at all

Onscreen Keybord is working with expetion the arrow Keys

10

We need some time to check it out. I will update this post when we have something to share

11

Please clarify what Key you mean. Also please let us know what software keyboard (not physical one) you use on your device.

12

One more thing, do I understand right that you tested mobile app v.5.4?

13

penup_20220609_190039
penup_20220609_1900391080×1620 61.4 KB

Hi Aleandre,

I have testet with Only Office 5.4 Build 347 (the Version in got from google play)

For the acute key i added the picture. This key does not work at all.

14

Thank you for the pic. Also please clarify version of your software keyboard on your device.

15

Keybord Software on my Tab S7: Samsung Keybord 5.4.70.28

16

We have been trying to reproduce described issue, but unfortunately we are stuck due to hardware. We need exact physical keyboard as you are using for correct troubleshooting and unfortunately we don’t have such device at the moment.
The current idea is that combination of your physical and software keyboards provokes such behavior.
This case is unique since it doesn’t reproduce on other devices. We want to try to reproduce described cases with 100% accuracy so the issue resolution can linger.
I will update this post when we have something to share.
Sorry for inconvenience.

17

since updating to Olnlyoffice 5.4.1
The only issues left:
Enter Key ist prducing two new lines. A fix woul be welcome.
Acute Key is noch working at all. But this not necessary

18

Thank you for your update. We are still working on it.