Force Save through command service returns {"error": 3}

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1

Hi,
I’ve a workflow requirement that user can only save the document by manually pressing the save button that is provided in my app. On button click I am making a call to my backend to call the Command Service with “c” : “forcesave” with the signed jwt token. In my callback handler I am only handling payload with status 6. I am having an issue where the document server is returning {“key”:“”,“error”:3} back to my app. In my save callback I create a new version of the file and save the changes and if I reload the page I can see that my callback handler was called and the new version was created with the proper changes. Following are the logs in the docker container:
==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2024-10-29T07:35:33.897] [DEBUG] [localhost] [efefdee7-e2c8-4b7f-8555-3d77d4c03f63] [userId] nodeJS - End convert request end false status -1
[2024-10-29T07:35:33.897] [DEBUG] [localhost] [efefdee7-e2c8-4b7f-8555-3d77d4c03f63] [userId] nodeJS - startForceSave convertFromChanges: status = -1
[2024-10-29T07:35:33.897] [DEBUG] [localhost] [efefdee7-e2c8-4b7f-8555-3d77d4c03f63] [userId] nodeJS - startForceSave end
[2024-10-29T07:35:33.898] [INFO] [localhost] [efefdee7-e2c8-4b7f-8555-3d77d4c03f63] [userId] nodeJS - commandFromServer end : {“key”:“”,“error”:3}

3

Hello @anubhav

I was informed that you’ve already contacted my colleagues via Helpdesk on this query. Please keep communication there to get prompt replies.