Example 'Download Failed'

Docs
1

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For feature suggestions, describe the result you would like to achieve in detail.
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem.
Document Server version: 7.4
Type of installation of the Document Server (docker, deb/rpm, exe)
OS: Docker
Browser version: Chrome 115

  1. docker run -i -t -d -p 80:80 --restart=always -e JWT_SECRET=my_jwt_secret onlyoffice/documentserver-de
  2. download Node.js Example
  3. change default.json
    “server”: {
    "port": 3000,
    "siteUrl": “http://192.168.65.118/”,
    }
    “token”: {
    "enable": true,
    …
    "secret": “my_jwt_secret”,
    }
  4. open http://192.168.xx.118:8000
    image
    image1313×629 26.2 KB

docker log :worried:
2023-07-25 18:50:25
2023-07-25 18:50:25 ==> /var/log/onlyoffice/documentserver/nginx.error.log <==
2023-07-25 18:50:25 2023/07/25 10:50:25 [error] 7067#7067: *17 open() “/var/www/onlyoffice/documentserver/web-apps/vendor/socketio/socket.io.min.js.map” failed (2: No such file or directory), client: 172.17.0.1, server: , request: “GET /7.4.0-163/web-apps/vendor/socketio/socket.io.min.js.map HTTP/1.1”, host: “192.168.65.118”
2023-07-25 18:50:28
2023-07-25 18:50:28 ==> /var/log/onlyoffice/documentserver/docservice/out.log <==
2023-07-25 18:50:28 [2023-07-25T10:50:28.691] [ERROR] [localhost] [__ffff_192.168.65.118new.docx1690272141483] [uid-1] nodeJS - postData error: url = http://192.168.65.118:3000/track?filename=new.docx&useraddress=__ffff_192.168.65.118;data = {“key”:"__ffff_192.168.65.118new.docx1690272141483",“status”:1,“users”:[“uid-1”],“actions”:[{“type”:1,“userid”:“uid-1”}],“token”:“eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJfX2ZmZmZfMTkyLjE2OC42NS4xMThuZXcuZG9jeDE2OTAyNzIxNDE0ODMiLCJzdGF0dXMiOjEsInVzZXJzIjpbInVpZC0xIl0sImFjdGlvbnMiOlt7InR5cGUiOjEsInVzZXJpZCI6InVpZC0xIn1dLCJpYXQiOjE2OTAyODIyMjUsImV4cCI6MTY5MDI4MjUyNX0.3cYKK6Nnrs4pEa-ZeLqq7ZyOq1vgYM4XLXqYmLwgTLg”} Error: connect EHOSTUNREACH 192.168.65.118:3000
2023-07-25 18:50:28 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)
2023-07-25 18:50:31
2023-07-25 18:50:31 ==> /var/log/onlyoffice/documentserver/converter/out.log <==
2023-07-25 18:50:31 [2023-07-25T10:50:31.813] [ERROR] [localhost] [__ffff_192.168.65.118new.docx1690272141483] [uid-1] nodeJS - error downloadFile:url=http://192.168.65.118:3000/download?fileName=new.docx&useraddress=__ffff_192.168.65.118;attempt=1;code:EHOSTUNREACH;connect:undefined Error: connect EHOSTUNREACH 192.168.65.118:3000
2023-07-25 18:50:31 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1159:16)

2

Hello @huzedong2022

Please double check the address. In documentation port 3000 is used instead of 8000:

  1. See the result in your browser using the address:
    http://localhost:3000

In your case it should be http://192.168.xx.118:3000.

3

yes http://192.168.xx.118:3000 ,

I made a mistake in filling it out

4

I don’t quite follow, did accessing via port 3000 solve the issue or it was just a typo and issue still persists?

5

Yes, the problem still exists. I mistakenly filled in the question

6

I’m trying to switch to the community version and it’s ready to use

7

Check mutual accessibility of the servers with wget. Simply use wget <example_address> from Document Server container and wget <ds_address> from the example instance - share out puts afterwards.