Errors that occur when using conversion APIs：error spawnAsync Error: Process exited with non-zero code: 80

Docs
, , ,
1

Version: 7.5.1 Community
I compiled it myself through build tools, and the tutorial I referenced is Compiling ONLYOFFICE Docs for a local server - ONLYOFFICE .
When I run the service on the server where I compile OnlyOffice, the file preview and file conversion APIs are working properly.
When I copy the product of the out folder to another server to run, although the file preview service works properly, there will be errors when calling the file conversion API. Can’t the compiled products be transferred to other servers for operation?
Fileconverter error log:


[2024-01-30T22:30:59.065] [INFO] [localhost] [conv_17389_pdf] [userId] nodeJS - Start Task
[2024-01-30T22:30:59.206] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - downloadFile complete filesize=93350 sha256=8b48babea17e7239201ea4827afd90a666445d8df13f41e744e043650c5f097e
[2024-01-30T22:31:00.646] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - error spawnAsync Error: Process exited with non-zero code: 80
    at ChildProcess.<anonymous> (/snapshot/server/build/server/FileConverter/node_modules/@expo/spawn-async/build/spawnAsync.js:39:21)
    at ChildProcess.emit (events.js:400:28)
    at maybeClose (internal/child_process.js:1088:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:296:5)
[2024-01-30T22:31:00.648] [ERROR] [localhost] [conv_17389_pdf] [userId] nodeJS - stdout:
[2024-01-30T22:31:00.649] [ERROR] [localhost] [conv_17389_pdf] [userId] nodeJS - stderr:TypeError: Cannot read property 'length' of null
    at b.Qee (<anonymous>:16477:447)
    at b.Ree (<anonymous>:16478:41)
    at e.zF (<anonymous>:16483:458)
    at Object.zF (<anonymous>:12740:384)
    at e.wu (<anonymous>:12898:395)
    at iA (<anonymous>:19514:149)
    at Yg.y.sf (<anonymous>:19513:478)
    at Vg.y.jk (<anonymous>:20883:25)
    at pH.tc (<anonymous>:20201:300)
    at ML.tc (<anonymous>:20222:363)
DoctRenderer:<result><error code="calculate" /></result>

[2024-01-30T22:31:00.649] [ERROR] [localhost] [conv_17389_pdf] [userId] nodeJS - ExitCode (code=80;signal=null;error:-80)
[2024-01-30T22:31:00.649] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - output (data={"ctx":{"tenant":"localhost","docId":"conv_17389_pdf","userId":"userId"},"cmd":{"c":"conv","id":"conv_17389_pdf","format":"docx","url":"http://192.168.90.100:8080/api/resource/17389","title":"17389.pdf","outputformat":513,"outputpath":"output.pdf","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":-80,"nobase64":true}})
[2024-01-30T22:31:00.649] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - postProcess
[2024-01-30T22:31:00.650] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - deleteFolderRecursive

DocService logs:

[2024-01-30T22:30:59.055] [INFO] [localhost] [docId] [userId] nodeJS - convertRequest start
[2024-01-30T22:30:59.056] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - Start convert request
[2024-01-30T22:31:00.654] [INFO] [localhost] [conv_17389_pdf] [userId] nodeJS - receiveTask start: {"ctx":{"tenant":"localhost","docId":"conv_17389_pdf","userId":"userId"},"cmd":{"c":"conv","id":"conv_17389_pdf","format":"docx","url":"http://192.168.90.100:8080/api/resource/17389","title":"17389.pdf","outputformat":513,"outputpath":"output.pdf","codepage":46,"delimiter":4,"embeddedfonts":false,"status_info":-80,"nobase64":true}}
[2024-01-30T22:31:00.656] [INFO] [localhost] [conv_17389_pdf] [userId] nodeJS - receiveTask end
[2024-01-30T22:31:01.126] [DEBUG] [localhost] [conv_17389_pdf] [userId] nodeJS - End convert request end false status -80
[2024-01-30T22:31:01.127] [INFO] [localhost] [conv_17389_pdf] [userId] nodeJS - convertRequest end

Request API:/ConvertService.ashx
Request parameters:
{
“async”: false,
“filetype”: “docx”,
“key”: “17390”,
“outputtype”: “pdf”,
“title”: “17389.docx”,
“url”: “http://192.168.90.100:8080/api/resource/17389”
}
Please help me, thank you

2

Hey @Lesens :handshake:

In this scenario, if you move the built solution properly to another server with all dependencies, services and configs, there shouldn’t be any issues.
Regarding the issue, could you specify if you are able to download the file at http://192.168.90.100:8080/api/resource/17389
in the browser?

3

Thank you for your reply!
Do you mean to install some dependencies on the server during compilation?
I thought the compiled product could run independently on a new server. Do you know which dependencies are missing? Because when building the product, I only executed the automate.py server command, installed GIT and NODE, and did not proactively install any other dependencies.
I’m sure http://192.168.90.100:8080/api/resource/17389 This URL link can be downloaded, and I have used wget on the new server

5

Installing and configuring Document Server dependencies:

https://github.com/ONLYOFFICE/build_tools?tab=readme-ov-file#installing-and-configuring-document-server-dependencies

Also, we need to clarify: is the issue with the error occurring on just one file or on all files?