Error with OnlyOffice, does not work with Elma

Docs
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1

The problem is that when I open the file preview in Elma365, it writes download and then download failed, and after that, when I open the file edit, it writes that the document could not be saved first, check the connection settings, what to do

elma3
elma31919×909 58.7 KB

2

Hello @Kakhmetov,
Please provide the following additional info:

  1. Type of the Document Server installation (Docker, deb/rpm, Windows Server)
  2. Document Server logs (/var/log/onlyoffice/documentserver, for Docker - inside the container; Windows Server - %Program Files%\ONLYOFFICE\DocumentServer\Logs)
3

Docker

cmd
cmd1920×965 104 KB

4

We need to see all the logs as files, please attach the logs file (specially, we need to see docservice’s ee.log, out.log and converter’s err.log, our.log)