Error/unable to open or edit documents

Docs
1

Do you want to: Report a bug

In some cases, when colleagues want to work together on documents, they receive the error message “could not onlyoffice document editor” when trying to open a file (see attachment). They can then no longer edit or open the file, but only download it. We use the “Community Edition” of the product (limited to 20). Could the reason be that too many people want to access a document at the same time?

Document Server version: 8.2.1.38 (see Attachment)

Type of installation of the Document Server: Linux Debian 12.4 Server - installed according to official OnlyOffice documentation

Browser version: Edge - Version is unknown

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2

Hello @ValerieReinhard

Please also specify versions of Humhub, the connector app for it and installation type of Document Server (Docker or DEB package).

In general, does it happen only several people attempt opening the same document? If it is Document Server related problem, we’d need to check out logs. Logs are located in /var/log/onlyoffice/documentserver directory (for Docker it is located inside the container with Document Server itself).