Error: The file cannot be accessed right now. Press "OK" to return to documents list

Workspace
1

Hello,

Out of the blue I have started getting this error. My system is in Portuguese (Brazil), but it shoud translate as something like this: Error: The file cannot be accessed right now. Press “OK” to return to documents list."

It does happen when I try to open any document from the server (OnlyOffice WS Community Server, running under Ubuntu Server 22.04).

Thanks in advance guys :wink:

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2

Hello @brunoleonadvogado

To start off please share next information:

  • log files from /var/logs/onlyoffice/communityserver and /var/logs/onlyoffice/documentserver inside the containers;
  • screenshots of the Console and Network tabs of the browser console while reproducing this issue. To make them follow next scenario:
    • open the document;
    • open browser console (F12);
    • reload the page;
    • make screenshots of Console and Network tabs.

Waiting for your reply.

3

Hi again Constantine, I did actually find the issue, it was this entry:

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image1920×1080 232 KB

After using the correct domain, it now works.

Thank you anyway :slight_smile:

4

Glad to hear that the problem is solved.