Error opening docx file (an error occurred dureing the work with the document

DocSpace
1

When opening a small uploaded docx file (formatted) I get “an error occurred dureing the work with the document”. I can open the same file in word or libreoffice.
OS: almalinux 9 / docker

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
nodeJS - clientLog: changesError: Error: Uncaught TypeError: Cannot read properties of undefined (reading 'length')
 Script: https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js
 Line: 4932:199
 userAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36
 platform: Linux x86_64
 isLoadFullApi: true
 isDocumentLoadComplete: true
 DocumentInfo:
 Selection: false
 performance.memory: {"totalJSHeapSize":402426406,"usedJSHeapSize":327586706,"jsHeapSizeLimit":2248146944}
 StackTrace: TypeError: Cannot read properties of undefined (reading 'length')
    at https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:4932:199
    at na.vch (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:4933:268)
    at na.DM (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:4923:49)
    at na.iei (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:4922:258)
    at d.vah (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:4643:422)
    at d.Rpe (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:4658:24)
    at B.Nji (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:3675:491)
    at B.<anonymous> (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:7398:371)
    at Object.La [as Ye] (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:1763:31)
    at x.Jg (https://onlyoffice.local/8.3.3-cd47c/sdkjs/word/sdk-all.js:7397:36)
2

Hello @gvdb,
Does the issue occur with a specific file? If so, please provide the file for analysis

4

test2.docx (8.7 KB)

5

Maybe it’s better to change the subject/title of the message.
Error opening docx file that contains a graph (not an image)

7

We are currently checking, please wait for further info

9

We have registered a bug for the issue mentioned above. Please wait for the fix - we will notify you as soon as a version containing the fix is released

1 Like