error only office AI_CleanPrereq

Workspace
1

when installing ONLY OFFICE Workspace Community on windows server 2012, this error occurs.

MSI (c) (98:4C) [11:01:43:121]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (98:4C) [11:01:43:121]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT Property FROM AI_TempFile
MSI (c) (98:4C) [11:01:43:121]: Note: 1: 2205 2: 3: AI_XmlLocator
MSI (c) (98:4C) [11:01:43:121]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT Property FROM AI_XmlLocator
MSI (c) (98:7C) [11:33:00:022]: ChildUIThread wait timed out
MSI (c) (98:4C) [12:04:02:068]: Doing action: FatalError
Action start 12:04:02: FatalError.
MSI (c) (98:D4) [12:09:35:678]: PROPERTY CHANGE: Deleting AI_LOG_CHECKBOX property. Its current value is ‘1’.
MSI (c) (98:D4) [12:09:36:526]: PROPERTY CHANGE: Adding AI_LOG_CHECKBOX property. Its value is ‘1’.
Action ended 12:11:00: FatalError. Return value 1.
MSI (c) (98:4C) [12:11:00:796]: Doing action: AI_SHOW_LOG
Action start 12:11:00: AI_SHOW_LOG.
MSI (c) (98:78) [12:11:00:796]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\MSI3410.tmp, Entrypoint: LaunchLogFile
Action ended 12:11:00: AI_SHOW_LOG. Return value 1.
MSI (c) (98:4C) [12:11:00:889]: Doing action: FatalError
Action start 12:11:00: FatalError.
Action ended 12:11:00: FatalError. Return value 1.
MSI (c) (98:4C) [12:11:00:889]: Doing action: AI_CleanPrereq
Action start 12:11:00: AI_CleanPrereq.
MSI (c) (98:E0) [12:11:00:905]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\MSI346F.tmp, Entrypoint: CleanPrereq
Action ended 12:11:00: AI_CleanPrereq. Return value 1.
MSI (c) (98:4C) [12:11:00:952]: Doing action: FatalError
Action start 12:11:00: FatalError.
Action ended 12:11:00: FatalError. Return value 2.
MSI (c) (98:4C) [12:11:00:952]: Note: 1: 2205 2: 3: Environment
MSI (c) (98:4C) [12:11:00:952]: Note: 1: 2228 2: 3: Environment 4: SELECT Environment,Component_ FROM Environment
MSI (c) (98:AC) [12:11:01:061]: Destroying RemoteAPI object.
MSI (c) (98:EC) [12:11:01:061]: Custom Action Manager thread ending.
=== Verbose logging stopped: 13.01.2022 12:11:01 ===

How to fix it?

2

Hello @Professorship
If it’s possible please provide us with full installation log.
Also clarify if you are running installation on Windows Server 2012 (R2) and this is a clean server without additional installed apps. Did any error pop-up message appear during installation process?

3

I encountered the same issue, the new Windows Server 2019 desktop version system. No other software installed, only the ONLYOFFICE workspace community version. The complete log is as follows. Thank you.

4

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5

Hello @wang
was there any pop-up error message during the installation process? Is it possible to reproduce the issue and record a videofile? Also please clarify where you collected provided log.
One more thing, please point me to the guide that you used for installation process.