[ERROR] nodeJS - error downloadFile:

Docs
1

Hello, I can now access OnlyOffice from the frontend, but the problem occurs when OnlyOffice tries to callback to port 3001. OnlyOffice attempts to call 88.8.160.141:3001, but my OnlyOffice service is on 30.x, so it can only access 30.8.160.141:3001 to work properly. Therefore, when I try to use the OnlyOffice API on the frontend to create a new document, I get this error: [onlyoffice] [2025-05-20 09:39:33] [2025-05-20T01:39:33.982] [ERROR] nodeJS - error downloadFile:url= http://88.8.160.141:3001/empty.docx;attempt=1;code:ETIMEDOUT;connect:undefined;(id=d08f1ed7cfd6462aabe50eda4d0b9581_1747704966353) .

Looking forward to your reply.

2

Hello @Maixiaoduo

What frontend is in your description? Are you referring to integrated test example? Also please let me know installation type of your Document Server (Docker, DEB/RPM packages, EXE/MSI).