Error message when I try to open an Excel document: Download failed. Press “OK” to return to document list

Docs
1

Hello,

When attempting to open an excel sheet in ONLYOFFICE, it cannot load a document. Instead I get the error : “Download failed. Press ‘OK’ to return to the document list”
As shown in the picture below.
server : ubuntu 22.04
onlyoffice community on the same server as nextcloud

image
image1920×896 33.5 KB

When I try to download the file I get this error :

Internal Server Error

The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.
More details can be found in the server log.

Technical details

  • Remote Address: 172.16.10.60
  • Request ID: x0MO372037gj3PxOzEEG
2

Hello,
Please provide the following info:

  1. The Document Server version
  2. Document Server logs (/var/log/onlyoffice/documentserver, for Docker inside the container, Windows Server - %Program Files%\ONLYOFFICE\DocumentServer\Logs)
  3. Type of the Document Server installation (rpm/deb, Docker, Windows server)