Error message when I try to open a document: Download failed. Press "OK" to return to document list

RollsNems · 11 December 2024 13:37

Hello,

I recently installed Onlyoffice doc server on my local linux virtual machine (debian). I followed the following tutorial for the installation:
https://helpcenter.onlyoffice.com/fr/installation/docs-community-install-ubuntu.aspx

I also switched it to https with the following tutorial (with a self-signed certificate):

However, when I try to open a document I get the error message “Download failed. Press “OK” to return to document list”.

The console :

I’ve tried to follow the other topics on this subject but none of them has solved this problem and none of them fits my situation.

Could you please help me with this?

OS: Debian

Browser version: Mozilla

DmitriiV · 12 December 2024 07:38

Hello,
Please provide Document Server logs: /var/log/onlyoffice/documentserver (the whole folder) and we will check

RollsNems · 12 December 2024 08:29

Of course, here are the logs:

DmitriiV · 13 December 2024 12:20

It appears that the issue is related to RabbitMQ.
Please provide the following supplementary information:

Screenshot of the output from the command: service rabbitmq-server status.
Output from the command: netstat -tulpn | grep 5672
RabbitMQ log files which are located at /var/log/rabbitmq
The local.json configuration file: /etc/onlyoffice/documentserver/local.json

RollsNems · 13 December 2024 12:45

Of course, here are the resources requested:

rabbitmq status :

Result of the command netstat -tulpn | grep 5672 :

Logs of rabbitmq :

root@debian:/var/log/rabbitmq# find /var/log/rabbitmq -name "*.log" -exec cat {} +
2024-12-13 09:16:42.156569+01:00 [notice] <0.223.0> Logging: configured log handlers are now ACTIVE
2024-12-13 09:16:45.095861+01:00 [info] <0.223.0> ra: starting system quorum_queues
2024-12-13 09:16:45.096086+01:00 [info] <0.223.0> starting Ra system: quorum_queues in directory: /var/lib/rabbitmq/mnesia/rabbit@debian/quorum/rabbit@debian
2024-12-13 09:16:45.099628+01:00 [info] <0.292.0> ra system 'quorum_queues' running pre init for 0 registered servers
2024-12-13 09:16:45.102776+01:00 [info] <0.295.0> ra: meta data store initialised for system quorum_queues. 0 record(s) recovered
2024-12-13 09:16:45.105888+01:00 [notice] <0.311.0> WAL: ra_log_wal init, open tbls: ra_log_open_mem_tables, closed tbls: ra_log_closed_mem_tables
2024-12-13 09:16:45.113230+01:00 [info] <0.223.0> ra: starting system coordination
2024-12-13 09:16:45.113314+01:00 [info] <0.223.0> starting Ra system: coordination in directory: /var/lib/rabbitmq/mnesia/rabbit@debian/coordination/rabbit@debian
2024-12-13 09:16:45.116480+01:00 [info] <0.337.0> ra system 'coordination' running pre init for 0 registered servers
2024-12-13 09:16:45.118103+01:00 [info] <0.339.0> ra: meta data store initialised for system coordination. 0 record(s) recovered
2024-12-13 09:16:45.118360+01:00 [notice] <0.347.0> WAL: ra_coordination_log_wal init, open tbls: ra_coordination_log_open_mem_tables, closed tbls: ra_coordination_log_closed_mem_tables
2024-12-13 09:16:45.122617+01:00 [info] <0.223.0> 
2024-12-13 09:16:45.122617+01:00 [info] <0.223.0>  Starting RabbitMQ 3.10.8 on Erlang 25.2.3 [jit]
2024-12-13 09:16:45.122617+01:00 [info] <0.223.0>  Copyright (c) 2007-2022 VMware, Inc. or its affiliates.
2024-12-13 09:16:45.122617+01:00 [info] <0.223.0>  Licensed under the MPL 2.0. Website: https://rabbitmq.com
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0> 
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>  node           : rabbit@debian
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>  home dir       : /var/lib/rabbitmq
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>  config file(s) : (none)
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>  cookie hash    : 0CqARLiHaUKTFHT/F2M7OA==
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>  log(s)         : /var/log/rabbitmq/rabbit@debian.log
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>                 : /var/log/rabbitmq/rabbit@debian_upgrade.log
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>                 : <stdout>
2024-12-13 09:16:45.123911+01:00 [info] <0.223.0>  database dir   : /var/lib/rabbitmq/mnesia/rabbit@debian
2024-12-13 09:16:45.461430+01:00 [info] <0.223.0> Feature flags: list of feature flags found:
2024-12-13 09:16:45.461491+01:00 [info] <0.223.0> Feature flags:   [x] classic_mirrored_queue_version
2024-12-13 09:16:45.461522+01:00 [info] <0.223.0> Feature flags:   [ ] drop_unroutable_metric
2024-12-13 09:16:45.461547+01:00 [info] <0.223.0> Feature flags:   [ ] empty_basic_get_metric
2024-12-13 09:16:45.461631+01:00 [info] <0.223.0> Feature flags:   [x] implicit_default_bindings
2024-12-13 09:16:45.461659+01:00 [info] <0.223.0> Feature flags:   [x] maintenance_mode_status
2024-12-13 09:16:45.461683+01:00 [info] <0.223.0> Feature flags:   [x] quorum_queue
2024-12-13 09:16:45.461798+01:00 [info] <0.223.0> Feature flags:   [x] stream_queue
2024-12-13 09:16:45.461898+01:00 [info] <0.223.0> Feature flags:   [x] user_limits
2024-12-13 09:16:45.461978+01:00 [info] <0.223.0> Feature flags:   [x] virtual_host_metadata
2024-12-13 09:16:45.462007+01:00 [info] <0.223.0> Feature flags: feature flag states written to disk: yes
2024-12-13 09:16:45.729519+01:00 [info] <0.223.0> Running boot step pre_boot defined by app rabbit
2024-12-13 09:16:45.729602+01:00 [info] <0.223.0> Running boot step rabbit_global_counters defined by app rabbit
2024-12-13 09:16:45.730122+01:00 [info] <0.223.0> Running boot step rabbit_osiris_metrics defined by app rabbit
2024-12-13 09:16:45.730227+01:00 [info] <0.223.0> Running boot step rabbit_core_metrics defined by app rabbit
2024-12-13 09:16:45.730688+01:00 [info] <0.223.0> Running boot step rabbit_alarm defined by app rabbit
2024-12-13 09:16:45.735927+01:00 [info] <0.357.0> Memory high watermark set to 1566 MiB (1642184704 bytes) of 3915 MiB (4105461760 bytes) total
2024-12-13 09:16:45.741724+01:00 [info] <0.359.0> Enabling free disk space monitoring
2024-12-13 09:16:45.741783+01:00 [info] <0.359.0> Disk free limit set to 50MB
2024-12-13 09:16:45.743440+01:00 [info] <0.223.0> Running boot step code_server_cache defined by app rabbit
2024-12-13 09:16:45.743524+01:00 [info] <0.223.0> Running boot step file_handle_cache defined by app rabbit
2024-12-13 09:16:45.743789+01:00 [info] <0.362.0> Limiting to approx 65439 file handles (58893 sockets)
2024-12-13 09:16:45.743899+01:00 [info] <0.363.0> FHC read buffering: OFF
2024-12-13 09:16:45.743944+01:00 [info] <0.363.0> FHC write buffering: ON
2024-12-13 09:16:45.744947+01:00 [info] <0.223.0> Running boot step worker_pool defined by app rabbit
2024-12-13 09:16:45.745008+01:00 [info] <0.349.0> Will use 2 processes for default worker pool
2024-12-13 09:16:45.745042+01:00 [info] <0.349.0> Starting worker pool 'worker_pool' with 2 processes in it
2024-12-13 09:16:45.745306+01:00 [info] <0.223.0> Running boot step database defined by app rabbit
2024-12-13 09:16:45.748141+01:00 [info] <0.223.0> Waiting for Mnesia tables for 30000 ms, 9 retries left
2024-12-13 09:16:45.749777+01:00 [info] <0.223.0> Successfully synced tables from a peer
2024-12-13 09:16:45.749848+01:00 [info] <0.223.0> Waiting for Mnesia tables for 30000 ms, 9 retries left
2024-12-13 09:16:45.749938+01:00 [info] <0.223.0> Successfully synced tables from a peer
2024-12-13 09:16:45.763175+01:00 [info] <0.223.0> Waiting for Mnesia tables for 30000 ms, 9 retries left
2024-12-13 09:16:45.763282+01:00 [info] <0.223.0> Successfully synced tables from a peer
2024-12-13 09:16:45.763374+01:00 [info] <0.223.0> Peer discovery backend rabbit_peer_discovery_classic_config does not support registration, skipping registration.
2024-12-13 09:16:45.763498+01:00 [info] <0.223.0> Running boot step database_sync defined by app rabbit
2024-12-13 09:16:45.763616+01:00 [info] <0.223.0> Running boot step feature_flags defined by app rabbit
2024-12-13 09:16:45.763729+01:00 [info] <0.223.0> Running boot step codec_correctness_check defined by app rabbit
2024-12-13 09:16:45.763835+01:00 [info] <0.223.0> Running boot step external_infrastructure defined by app rabbit
2024-12-13 09:16:45.763869+01:00 [info] <0.223.0> Running boot step rabbit_event defined by app rabbit
2024-12-13 09:16:45.763992+01:00 [info] <0.223.0> Running boot step rabbit_registry defined by app rabbit
2024-12-13 09:16:45.764071+01:00 [info] <0.223.0> Running boot step rabbit_auth_mechanism_amqplain defined by app rabbit
2024-12-13 09:16:45.764145+01:00 [info] <0.223.0> Running boot step rabbit_auth_mechanism_cr_demo defined by app rabbit
2024-12-13 09:16:45.764218+01:00 [info] <0.223.0> Running boot step rabbit_auth_mechanism_plain defined by app rabbit
2024-12-13 09:16:45.764277+01:00 [info] <0.223.0> Running boot step rabbit_exchange_type_direct defined by app rabbit
2024-12-13 09:16:45.764334+01:00 [info] <0.223.0> Running boot step rabbit_exchange_type_fanout defined by app rabbit
2024-12-13 09:16:45.764386+01:00 [info] <0.223.0> Running boot step rabbit_exchange_type_headers defined by app rabbit
2024-12-13 09:16:45.764442+01:00 [info] <0.223.0> Running boot step rabbit_exchange_type_topic defined by app rabbit
2024-12-13 09:16:45.764490+01:00 [info] <0.223.0> Running boot step rabbit_mirror_queue_mode_all defined by app rabbit
2024-12-13 09:16:45.764542+01:00 [info] <0.223.0> Running boot step rabbit_mirror_queue_mode_exactly defined by app rabbit
2024-12-13 09:16:45.764603+01:00 [info] <0.223.0> Running boot step rabbit_mirror_queue_mode_nodes defined by app rabbit
2024-12-13 09:16:45.764649+01:00 [info] <0.223.0> Running boot step rabbit_priority_queue defined by app rabbit
2024-12-13 09:16:45.764678+01:00 [info] <0.223.0> Priority queues enabled, real BQ is rabbit_variable_queue
2024-12-13 09:16:45.764755+01:00 [info] <0.223.0> Running boot step rabbit_queue_location_client_local defined by app rabbit
2024-12-13 09:16:45.764824+01:00 [info] <0.223.0> Running boot step rabbit_queue_location_min_masters defined by app rabbit
2024-12-13 09:16:45.764877+01:00 [info] <0.223.0> Running boot step rabbit_queue_location_random defined by app rabbit
2024-12-13 09:16:45.764925+01:00 [info] <0.223.0> Running boot step kernel_ready defined by app rabbit
2024-12-13 09:16:45.764959+01:00 [info] <0.223.0> Running boot step rabbit_sysmon_minder defined by app rabbit
2024-12-13 09:16:45.765060+01:00 [info] <0.223.0> Running boot step rabbit_epmd_monitor defined by app rabbit
2024-12-13 09:16:45.765853+01:00 [info] <0.383.0> epmd monitor knows us, inter-node communication (distribution) port: 25672
2024-12-13 09:16:45.765975+01:00 [info] <0.223.0> Running boot step guid_generator defined by app rabbit
2024-12-13 09:16:45.770052+01:00 [info] <0.223.0> Running boot step rabbit_node_monitor defined by app rabbit
2024-12-13 09:16:45.770270+01:00 [info] <0.387.0> Starting rabbit_node_monitor
2024-12-13 09:16:45.770374+01:00 [info] <0.223.0> Running boot step delegate_sup defined by app rabbit
2024-12-13 09:16:45.770840+01:00 [info] <0.223.0> Running boot step rabbit_memory_monitor defined by app rabbit
2024-12-13 09:16:45.771005+01:00 [info] <0.223.0> Running boot step rabbit_fifo_dlx_sup defined by app rabbit
2024-12-13 09:16:45.771082+01:00 [info] <0.223.0> Running boot step core_initialized defined by app rabbit
2024-12-13 09:16:45.771114+01:00 [info] <0.223.0> Running boot step upgrade_queues defined by app rabbit
2024-12-13 09:16:45.778565+01:00 [info] <0.223.0> Running boot step channel_tracking defined by app rabbit
2024-12-13 09:16:45.778819+01:00 [info] <0.223.0> Setting up a table for channel tracking on this node: tracked_channel_on_node_rabbit@debian
2024-12-13 09:16:45.779013+01:00 [info] <0.223.0> Setting up a table for channel tracking on this node: tracked_channel_table_per_user_on_node_rabbit@debian
2024-12-13 09:16:45.779226+01:00 [info] <0.223.0> Running boot step rabbit_channel_tracking_handler defined by app rabbit
2024-12-13 09:16:45.779296+01:00 [info] <0.223.0> Running boot step connection_tracking defined by app rabbit
2024-12-13 09:16:45.779561+01:00 [info] <0.223.0> Setting up a table for connection tracking on this node: tracked_connection_on_node_rabbit@debian
2024-12-13 09:16:45.779702+01:00 [info] <0.223.0> Setting up a table for per-vhost connection counting on this node: tracked_connection_per_vhost_on_node_rabbit@debian
2024-12-13 09:16:45.779838+01:00 [info] <0.223.0> Setting up a table for per-user connection counting on this node: tracked_connection_table_per_user_on_node_rabbit@debian
2024-12-13 09:16:45.780059+01:00 [info] <0.223.0> Running boot step rabbit_connection_tracking_handler defined by app rabbit
2024-12-13 09:16:45.780122+01:00 [info] <0.223.0> Running boot step rabbit_definitions_hashing defined by app rabbit
2024-12-13 09:16:45.780242+01:00 [info] <0.223.0> Running boot step rabbit_exchange_parameters defined by app rabbit
2024-12-13 09:16:45.780394+01:00 [info] <0.223.0> Running boot step rabbit_mirror_queue_misc defined by app rabbit
2024-12-13 09:16:45.780593+01:00 [info] <0.223.0> Running boot step rabbit_policies defined by app rabbit
2024-12-13 09:16:45.780976+01:00 [info] <0.223.0> Running boot step rabbit_policy defined by app rabbit
2024-12-13 09:16:45.781040+01:00 [info] <0.223.0> Running boot step rabbit_queue_location_validator defined by app rabbit
2024-12-13 09:16:45.781084+01:00 [info] <0.223.0> Running boot step rabbit_quorum_memory_manager defined by app rabbit
2024-12-13 09:16:45.781196+01:00 [info] <0.223.0> Running boot step rabbit_stream_coordinator defined by app rabbit
2024-12-13 09:16:45.781393+01:00 [info] <0.223.0> Running boot step rabbit_vhost_limit defined by app rabbit
2024-12-13 09:16:45.781515+01:00 [info] <0.223.0> Running boot step rabbit_mgmt_reset_handler defined by app rabbitmq_management
2024-12-13 09:16:45.781585+01:00 [info] <0.223.0> Running boot step rabbit_mgmt_db_handler defined by app rabbitmq_management_agent
2024-12-13 09:16:45.781616+01:00 [info] <0.223.0> Management plugin: using rates mode 'basic'
2024-12-13 09:16:45.781901+01:00 [info] <0.223.0> Running boot step recovery defined by app rabbit
2024-12-13 09:16:45.782893+01:00 [info] <0.426.0> Making sure data directory '/var/lib/rabbitmq/mnesia/rabbit@debian/msg_stores/vhosts/628WB79CIFDYO9LJI6DKMI09L' for vhost '/' exists
2024-12-13 09:16:45.789496+01:00 [info] <0.426.0> Starting message stores for vhost '/'
2024-12-13 09:16:45.789790+01:00 [info] <0.431.0> Message store "628WB79CIFDYO9LJI6DKMI09L/msg_store_transient": using rabbit_msg_store_ets_index to provide index
2024-12-13 09:16:45.792286+01:00 [info] <0.426.0> Started message store of type transient for vhost '/'
2024-12-13 09:16:45.792554+01:00 [info] <0.435.0> Message store "628WB79CIFDYO9LJI6DKMI09L/msg_store_persistent": using rabbit_msg_store_ets_index to provide index
2024-12-13 09:16:45.796374+01:00 [info] <0.426.0> Started message store of type persistent for vhost '/'
2024-12-13 09:16:45.816706+01:00 [info] <0.426.0> Recovering 4 queues of type rabbit_classic_queue took 31ms
2024-12-13 09:16:45.816787+01:00 [info] <0.426.0> Recovering 0 queues of type rabbit_quorum_queue took 0ms
2024-12-13 09:16:45.816887+01:00 [info] <0.426.0> Recovering 0 queues of type rabbit_stream_queue took 0ms
2024-12-13 09:16:45.819218+01:00 [info] <0.223.0> Running boot step empty_db_check defined by app rabbit
2024-12-13 09:16:45.819282+01:00 [info] <0.223.0> Will not seed default virtual host and user: have definitions to load...
2024-12-13 09:16:45.819311+01:00 [info] <0.223.0> Running boot step rabbit_looking_glass defined by app rabbit
2024-12-13 09:16:45.819345+01:00 [info] <0.223.0> Running boot step rabbit_core_metrics_gc defined by app rabbit
2024-12-13 09:16:45.819535+01:00 [info] <0.223.0> Running boot step background_gc defined by app rabbit
2024-12-13 09:16:45.819675+01:00 [info] <0.223.0> Running boot step routing_ready defined by app rabbit
2024-12-13 09:16:45.819710+01:00 [info] <0.223.0> Running boot step pre_flight defined by app rabbit
2024-12-13 09:16:45.819734+01:00 [info] <0.223.0> Running boot step notify_cluster defined by app rabbit
2024-12-13 09:16:45.819768+01:00 [info] <0.223.0> Running boot step networking defined by app rabbit
2024-12-13 09:16:45.819809+01:00 [info] <0.223.0> Running boot step definition_import_worker_pool defined by app rabbit
2024-12-13 09:16:45.819886+01:00 [info] <0.349.0> Starting worker pool 'definition_import_pool' with 2 processes in it
2024-12-13 09:16:45.820495+01:00 [info] <0.223.0> Running boot step cluster_name defined by app rabbit
2024-12-13 09:16:45.820565+01:00 [info] <0.223.0> Running boot step direct_client defined by app rabbit
2024-12-13 09:16:45.820654+01:00 [info] <0.223.0> Running boot step rabbit_maintenance_mode_state defined by app rabbit
2024-12-13 09:16:45.820752+01:00 [info] <0.223.0> Creating table rabbit_node_maintenance_states for feature flag `maintenance_mode_status`
2024-12-13 09:16:45.821012+01:00 [info] <0.223.0> Running boot step rabbit_management_load_definitions defined by app rabbitmq_management
2024-12-13 09:16:45.821180+01:00 [info] <0.488.0> Resetting node maintenance status
2024-12-13 09:16:45.834013+01:00 [info] <0.547.0> Management plugin: HTTP (non-TLS) listener started on port 15672
2024-12-13 09:16:45.834131+01:00 [info] <0.575.0> Statistics database started.
2024-12-13 09:16:45.834298+01:00 [info] <0.574.0> Starting worker pool 'management_worker_pool' with 3 processes in it
2024-12-13 09:16:45.834675+01:00 [info] <0.488.0> Ready to start client connection listeners
2024-12-13 09:16:45.836016+01:00 [info] <0.599.0> started TCP listener on 127.0.0.1:5672
2024-12-13 09:16:45.913067+01:00 [info] <0.488.0> Server startup complete; 3 plugins started.
2024-12-13 09:16:45.913067+01:00 [info] <0.488.0>  * rabbitmq_management
2024-12-13 09:16:45.913067+01:00 [info] <0.488.0>  * rabbitmq_web_dispatch
2024-12-13 09:16:45.913067+01:00 [info] <0.488.0>  * rabbitmq_management_agent
2024-12-13 09:16:46.056799+01:00 [info] <0.602.0> accepting AMQP connection <0.602.0> (127.0.0.1:40398 -> 127.0.0.1:5672)
2024-12-13 09:16:46.103773+01:00 [info] <0.602.0> connection <0.602.0> (127.0.0.1:40398 -> 127.0.0.1:5672): user 'guest' authenticated and granted access to vhost '/'
2024-12-13 09:16:46.817905+01:00 [info] <0.625.0> accepting AMQP connection <0.625.0> (127.0.0.1:40410 -> 127.0.0.1:5672)
2024-12-13 09:16:46.872048+01:00 [info] <0.625.0> connection <0.625.0> (127.0.0.1:40410 -> 127.0.0.1:5672): user 'guest' authenticated and granted access to vhost '/'
2024-12-13 09:16:46.882125+01:00 [info] <0.649.0> accepting AMQP connection <0.649.0> (127.0.0.1:40426 -> 127.0.0.1:5672)
2024-12-13 09:16:46.927928+01:00 [info] <0.649.0> connection <0.649.0> (127.0.0.1:40426 -> 127.0.0.1:5672): user 'guest' authenticated and granted access to vhost '/'

The file local.json :

{
  "services": {
    "CoAuthoring": {
      "sql": {
        "type": "postgres",
        "dbHost": "localhost",
        "dbPort": "5432",
        "dbName": "onlyoffice",
        "dbUser": "onlyoffice",
        "dbPass": "onlyoffice"
      },
      "token": {
        "enable": {
          "request": {
            "inbox": true,
            "outbox": true
          },
          "browser": true
        },
        "inbox": {
          "header": "Authorization"
        },
        "outbox": {
          "header": "Authorization"
        }
      },
      "secret": {
        "inbox": {
          "string": "Kyx8Ie8r9RFW2KjOXMmbgUyAHr5v17qu"
        },
        "outbox": {
          "string": "Kyx8Ie8r9RFW2KjOXMmbgUyAHr5v17qu"
        },
        "session": {
          "string": "Kyx8Ie8r9RFW2KjOXMmbgUyAHr5v17qu"
        }
      }
    }
  },
  "rabbitmq": {
    "url": "amqp://guest:guest@localhost:5672",
    "vhost": "/",
    "exchange": "onlyoffice"
  },
  "wopi": {
    "enable": true,
    "privateKey": "-----BEGIN PRIVATE KEY-----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\nAJ2sUQXNFYXzLvnHW+gNkDo=\n-----END PRIVATE KEY-----\n",
    "privateKeyOld": "-----BEGIN PRIVATE KEY-----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\nAJ2sUQXNFYXzLvnHW+gNkDo=\n-----END PRIVATE KEY-----\n",
    "publicKey": "BgIAAACkAABSU0ExAAgAAAEAAQAB20uj6vhJzJHZDA6fnmt+X7R1dM3FogvZm1HIlQVDeB2q7doaEzNsaVVecfGfpBOGDKmeOLnUS+mzw/e511xuG5Xhw1pYz8IWsxx2TCuwbHyZckKZkPqP7OpMDpxdfxonp2qySd1thRA7fJmET4TaOHDZOVMvB4bV5L3u+xUo6Qj9hHE/pT3JzQaADS4zl7jO37cVarwCKYpWgIfG3R5ynsa5bOzrV2CQ88UJvDZ+0Cm3av3t1EOi2TTpjCccgFk1A5eAb8UskJuk/fgp4aOzKln5k/70Kyg4J03SYpAc++KdS5i2y/wIBwbu6IiK7U/IPy/11caRqalmNxpgOCa6",
    "publicKeyOld": "BgIAAACkAABSU0ExAAgAAAEAAQAB20uj6vhJzJHZDA6fnmt+X7R1dM3FogvZm1HIlQVDeB2q7doaEzNsaVVecfGfpBOGDKmeOLnUS+mzw/e511xuG5Xhw1pYz8IWsxx2TCuwbHyZckKZkPqP7OpMDpxdfxonp2qySd1thRA7fJmET4TaOHDZOVMvB4bV5L3u+xUo6Qj9hHE/pT3JzQaADS4zl7jO37cVarwCKYpWgIfG3R5ynsa5bOzrV2CQ88UJvDZ+0Cm3av3t1EOi2TTpjCccgFk1A5eAb8UskJuk/fgp4aOzKln5k/70Kyg4J03SYpAc++KdS5i2y/wIBwbu6IiK7U/IPy/11caRqalmNxpgOCa6",
    "modulus": "uiY4YBo3ZqmpkcbV9S8/yE/tiojo7gYHCPzLtphLneL7HJBi0k0nOCgr9P6T+Vkqs6PhKfj9pJuQLMVvgJcDNVmAHCeM6TTZokPU7f1qtynQfja8CcXzkGBX6+xsucaech7dxoeAVoopArxqFbffzriXMy4NgAbNyT2lP3GE/QjpKBX77r3k1YYHL1M52XA42oRPhJl8OxCFbd1JsmqnJxp/XZwOTOrsj/qQmUJymXxssCtMdhyzFsLPWFrD4ZUbblzXuffDs+lL1Lk4nqkMhhOkn/FxXlVpbDMTGtrtqh14QwWVyFGb2Quixc10dbRffmuenw4M2ZHMSfjqo0vbAQ==",
    "modulusOld": "uiY4YBo3ZqmpkcbV9S8/yE/tiojo7gYHCPzLtphLneL7HJBi0k0nOCgr9P6T+Vkqs6PhKfj9pJuQLMVvgJcDNVmAHCeM6TTZokPU7f1qtynQfja8CcXzkGBX6+xsucaech7dxoeAVoopArxqFbffzriXMy4NgAbNyT2lP3GE/QjpKBX77r3k1YYHL1M52XA42oRPhJl8OxCFbd1JsmqnJxp/XZwOTOrsj/qQmUJymXxssCtMdhyzFsLPWFrD4ZUbblzXuffDs+lL1Lk4nqkMhhOkn/FxXlVpbDMTGtrtqh14QwWVyFGb2Quixc10dbRffmuenw4M2ZHMSfjqo0vbAQ==",
    "exponent": 65537,
    "exponentOld": 65537
  },
  "storage": {
    "fs": {
      "secretString": "yWAONJFg22N3GAz9vRpx"
    }
  }
}```

DmitriiV · 16 December 2024 13:24

Hello @RollsNems, it seems that you haven’t updated the securelink when switching to https (Switching ONLYOFFICE Docs to HTTPS protocol - ONLYOFFICE), please run the following script from the instruction:

sudo bash /usr/bin/documentserver-update-securelink.sh