Do you want to: Report a bug
For bug reports, provide the steps to reproduce and if possible a minimal demo of the problem: Updating version of workspace ending with error.
Community Server/Control Panel version: v12.5.1226 / v 3.5.42
Type of installation of Workspace (docker, deb/rpm, exe): exe
OS: Windows server 2016
Browser version: latest goole chrome
End of error log:
Property(S): SourcedirProduct = {0A1D8686-BBE1-48EF-BA6A-D3616E630B43}
Property(S): AI_CHAINER_CMD_LINE = {0A1D8686-BBE1-48EF-BA6A-D3616E630B43}5IC:\Users\pitersky.im\AppData\Local\Temp\ControlPanel_Win-install.latest.msiAPPDIR=“C:\Program Files (x86)\Ascensio System SIA\ControlPanel” API_SYSTEM_PORT=“8081” CONTROL_PANEL_PORT=“8082” MYSQLODBCDRIVER=“MySQL ODBC 8.0 Unicode Driver” SERVER_PROP=localhost DATABASE_PROP=onlyoffice USERNAME_PROP=root PASSWORD_PROP=onlyoffice PORT_PROP=3306C:\Users\pitersky.im\AppData\Local\Temp\CHAINERS_LOG\ControlPanel_Win-install.v22.11.743.logNVIC:\Users\pitersky.im\AppData\Local\Temp\CommunityServer_Win-install.latest.msiAPPDIR=“C:\Program Files (x86)\Ascensio System SIA\CommunityServer” INSTALLATION_TYPE=Workspace DOCUMENT_SERVER_INSTALLED=“TRUE” DOCUMENT_SERVER_PORT=“8083” JWT_ENABLED=“true” JWT_SECRET=“gJVYxHYo0v6ut4JUzRsB7Bhr03NmXj” JWT_HEADER=“AuthorizationJWT” API_SYSTEM_PORT=“8081” CONTROL_PANEL_PORT=“8082” SSO_AUTH_PORT=9834 MYSQLODBCDRIVER=“MySQL ODBC 8.0 Unicode Driver” SERVER_PROP=localhost DATABASE_PROP=onlyoffice USERNAME_PROP=root PASSWORD_PROP=onlyoffice PORT_PROP=3306 ELASTICSEARCH_SCHEME=http ELASTICSEARCH_HOST=localhost ELASTICSEARCH_PORT=9200 C:\Users\pitersky.im\AppData\Local\Temp\CHAINERS_LOG\CommunityServer_Win-install.v22.11.743.logNV8576Chainer
Property(S): AI_MSI_CHAINER_CONDITION = 1
MSI (s) (78:D0) [13:55:54:921]: MainEngineThread is returning 0
MSI (s) (78:84) [13:55:54:921]: RESTART MANAGER: Session closed.
MSI (c) (60:C0) [13:56:00:602]: Back from server. Return value: 1603
MSI (c) (60:C0) [13:56:00:602]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (60:C0) [13:56:00:602]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is ‘1’.
Action ended 13:56:00: ExecuteAction. Return value 3.
=== Verbose logging stopped: 11.05.2023 13:56:00 ===
MSI (c) (80:B8) [13:54:32:181]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (80:B8) [13:54:32:181]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT Property FROM AI_TempFile
MSI (c) (80:B8) [13:54:32:181]: Note: 1: 2205 2: 3: AI_XmlLocator
MSI (c) (80:B8) [13:54:32:181]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT Property FROM AI_XmlLocator
MSI (c) (80:B8) [13:56:00:618]: Doing action: FatalError
Action start 13:56:00: FatalError.
Action ended 13:56:08: FatalError. Return value 1.
MSI (c) (80:B8) [13:56:08:561]: Doing action: AI_SHOW_LOG
Action start 13:56:08: AI_SHOW_LOG.
MSI (c) (80:3C) [13:56:08:561]: Invoking remote custom action. DLL: C:\Users\pitersky.im\AppData\Local\Temp\MSIBC91.tmp, Entrypoint: LaunchLogFile
Action ended 13:56:08: AI_SHOW_LOG. Return value 1.
MSI (c) (80:B8) [13:56:08:733]: Doing action: FatalError
Action start 13:56:08: FatalError.
Action ended 13:56:08: FatalError. Return value 1.
MSI (c) (80:B8) [13:56:08:733]: Doing action: AI_CleanPrereq
Action start 13:56:08: AI_CleanPrereq.
MSI (c) (80:88) [13:56:08:733]: Invoking remote custom action. DLL: C:\Users\pitersky.im\AppData\Local\Temp\MSIBD3E.tmp, Entrypoint: CleanPrereq
Action ended 13:56:08: AI_CleanPrereq. Return value 1.
MSI (c) (80:B8) [13:56:08:858]: Doing action: FatalError
Action start 13:56:08: FatalError.
Action ended 13:56:08: FatalError. Return value 2.
MSI (c) (80:B8) [13:56:08:858]: Note: 1: 2205 2: 3: Environment
MSI (c) (80:B8) [13:56:08:858]: Note: 1: 2228 2: 3: Environment 4: SELECT Environment,Component_ FROM Environment
MSI (c) (80:B8) [13:56:08:873]: Destroying RemoteAPI object.
MSI (c) (80:F8) [13:56:08:873]: Custom Action Manager thread ending.
=== Verbose logging stopped: 11.05.2023 13:56:08 ===
And when try to install community server this error log:
Property(S): PrimaryVolumeSpaceAvailable = 165228544
Property(S): PrimaryVolumeSpaceRequired = 3211744
Property(S): PrimaryVolumeSpaceRemaining = 162016800
Property(S): ARP_ICON_PATH = C:\Windows\Installer{691B7643-66C5-4FF1-BC93-429BAECBCB8C}\icon.exe
Property(S): PrimaryVolumePath = C:
Property(S): AI_ARP_SIZE = 1587312
Property(S): SOURCEDIR = C:\Users\pitersky.im\AppData\Roaming\Ascensio System SIA\CommunityServer\install
Property(S): SourcedirProduct = {691B7643-66C5-4FF1-BC93-429BAECBCB8C}
Property(S): AI_SERVICE_STATE = Started
Property(S): ELASTIC_SEARCH_PLUGINS_DIR = C:/Program Files (x86)/Ascensio System SIA/CommunityServer/Tools/elasticsearch/plugins/
Property(S): POWERSHELL_EXECUTION_LOG = Downloading https://github.com/BtbN/FFmpeg-Builds/releases/download/latest/ffmpeg-master-latest-win64-gpl.zip
ERROR: The request was aborted: Could not create SSL/TLS secure channel.
MSI (s) (48:1C) [16:49:17:021]: MainEngineThread is returning 1603
MSI (s) (48:94) [16:49:17:021]: RESTART MANAGER: Session closed.
MSI (s) (48:94) [16:49:17:021]: No System Restore sequence number for this installation.
MSI (s) (48:94) [16:49:17:037]: User policy value ‘DisableRollback’ is 0
MSI (s) (48:94) [16:49:17:037]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (48:94) [16:49:17:037]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (48:94) [16:49:17:037]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (48:94) [16:49:17:037]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (48:94) [16:49:17:037]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (48:94) [16:49:17:037]: Destroying RemoteAPI object.
MSI (s) (48:D4) [16:49:17:037]: Custom Action Manager thread ending.
MSI (c) (F8:C8) [16:49:17:037]: Back from server. Return value: 1603
MSI (c) (F8:C8) [16:49:17:037]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F8:C8) [16:49:17:037]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is ‘1’.
Action ended 16:49:17: ExecuteAction. Return value 3.
=== Verbose logging stopped: 11.05.2023 16:49:17 ===
MSI (c) (A8:C0) [16:47:09:583]: PROPERTY CHANGE: Adding AI_MISSING_PREREQS property. Its value is ‘ONLYOFFICE IIS Configure’.
MSI (c) (A8:C0) [16:47:09:583]: PROPERTY CHANGE: Modifying AI_FOUND_PREREQS property. Its current value is ‘.NET Framework 4.8|.NET Runtime 7.0.3 x64|.NET Runtime 7.0.3 x86|ASP.NET Core Runtime 7.0.3 x64|ASP.NET Core Runtime 7.0.3 x86|Visual C++ Redistributable for Visual Studio 2013 x86|Visual C++ Redistributable for Visual Studio 2013 x64|Visual C++ Redistributable for Visual Studio 2015-2019 x86|Visual C++ Redistributable for Visual Studio 2015-2019 x64|MySQL Connector/ODBC 8.0.32 x86|MySQL Installer Community 8.0.32 x86|MySQL Installer Community 8.0.32 x64 Runner|Node.js v12.18.0 x64|SharePoint Server 2013 Client Components SDK x64|Python 3.7.2 x64|Redis 5.0.10 x64|Elasticsearch v7.16.3 x64|WinCertes v1.4.2 x64’. Its new value: '.NET Framework 4.8|.NET Runtime 7.0.3 x64|.NET Runtime 7.0.3 x86|ASP.NET Core Runtime 7.0.3 x64|ASP.NET Core Runtime 7.0.3 x86|Visual C++ Redistributable for Visual Studio 2013 x86|Visual C++ Redistributable for Visual Studio 2013 x64|Visual C++ Redistributable for Visual Studio 2015-2019 x86|Visual C++ Redistributable for Visual Studio 2015-2019 x64|MyS
MSI (c) (A8:C0) [16:47:09:583]: Note: 1: 2205 2: 3: AI_TempFile
MSI (c) (A8:C0) [16:47:09:583]: Note: 1: 2228 2: 3: AI_TempFile 4: SELECT Property FROM AI_TempFile
MSI (c) (A8:C0) [16:47:10:036]: Note: 1: 2205 2: 3: AI_ChainedPackage
MSI (c) (A8:C0) [16:47:10:036]: Note: 1: 2228 2: 3: AI_ChainedPackage 4: SELECT ChainedPackage FROM AI_ChainedPackage
MSI (c) (A8:C0) [16:49:17:068]: Doing action: FatalError
Action start 16:49:17: FatalError.
Action ended 16:49:19: FatalError. Return value 1.
MSI (c) (A8:C0) [16:49:19:193]: Doing action: AI_SHOW_LOG
Action start 16:49:19: AI_SHOW_LOG.
MSI (c) (A8:D0) [16:49:19:208]: Invoking remote custom action. DLL: C:\Users\pitersky.im\AppData\Local\Temp\MSIAD7.tmp, Entrypoint: LaunchLogFile
Action ended 16:49:19: AI_SHOW_LOG. Return value 1.
MSI (c) (A8:C0) [16:49:19:318]: Doing action: FatalError
Action start 16:49:19: FatalError.
Action ended 16:49:19: FatalError. Return value 1.
MSI (c) (A8:C0) [16:49:19:318]: Doing action: AI_CleanPrereq
Action start 16:49:19: AI_CleanPrereq.
MSI (c) (A8:C0) [16:49:19:333]: Invoking remote custom action. DLL: C:\Users\pitersky.im\AppData\Local\Temp\MSIB65.tmp, Entrypoint: CleanPrereq
Action ended 16:49:19: AI_CleanPrereq. Return value 1.
MSI (c) (A8:C0) [16:49:19:458]: Doing action: FatalError
Action start 16:49:19: FatalError.
Action ended 16:49:19: FatalError. Return value 2.
MSI (c) (A8:C0) [16:49:19:458]: Note: 1: 2205 2: 3: Environment
MSI (c) (A8:C0) [16:49:19:458]: Note: 1: 2228 2: 3: Environment 4: SELECT Environment,Component_ FROM Environment
MSI (c) (A8:C0) [16:49:19:474]: Destroying RemoteAPI object.
MSI (c) (A8:F8) [16:49:19:474]: Custom Action Manager thread ending.
=== Verbose logging stopped: 11.05.2023 16:49:19 ===