Tell me please. according to the instructions, I installed OnlyOffice Workspace together with the mail server. The mail in the web interface works, sending and receiving. The problem arises in synchronization with any mail application via imap, any actions (deletion, transfer, are synchronized between different client programs, but are not synchronized with the onlyoffice web interface. For example, I deleted all incoming and sent emails and emptied the trash, in onlyoffice there are 0 emails, I install Thunderbird or any other client, configure it using imap, and I have all the emails that appeared in the inbox and sent, only if I delete them in the program in other client mail programs they also disappear, the same cannot be said about the web interface, as if they are not interconnected at all. Is this how it should be?
if this is how it should be, then how can I delete server emails if, after deleting OnlyOffice emails, they remain on the server and disappear only in OnlyOffice?
ubuntu 22.04, installation of workspace-install-docker
Thank you for reaching out regarding the synchronization issue between the ONLYOFFICE web interface and external mail clients via IMAP.
To better understand the problem, could you please clarify the following:
Are you simply connecting an existing email account (from an external mail provider) through the Mail module in ONLYOFFICE, which acts as an aggregator for different email services?
Or
Is the issue occurring with a new email account created on your domain that’s connected to your ONLYOFFICE mail server?
This distinction will help us determine the next steps and provide the appropriate guidance.
yes, I installed onlyoffice + onlyoffice mail server on one virtual machine, after which I created a domain name with all configured records on the mail server, then I create the onlyoffice user along with creating mail.
The exact versions of the components you’re using. It might be easiest to get this by running docker ps -a.
Could you clarify how you are creating the email accounts on the mail server and how you are connecting them afterward?
Can you confirm if the issue only affects accounts created on our mail server?
Please share the /var/www/onlyoffice/WebStudio/web.appsettings.config file as well, and kindly send this file to me via private messages.
Also, please note that if you create an email account (e.g., via the console on the mail server) and then connect the mailbox manually, IMAP may not be enabled on that account.
Additionally, could you provide a similar screenshot? (Add new account.png) (2nd)
Version
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
907ee268b57c onlyoffice/communityserver:12.7.0.1936 “/app/run-community-…” 7 days ago Up 7 minutes 0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp onlyoffice-community-server
1e39e5434ce4 onlyoffice/controlpanel:3.5.3.538 “/var/www/onlyoffice…” 7 days ago Up 7 minutes 80/tcp, 443/tcp onlyoffice-control-panel
4b07dd5b548f onlyoffice/mailserver:1.6.75 “/bin/sh -c 'export …” 7 days ago Up 7 minutes 0.0.0.0:25->25/tcp, :::25->25/tcp, 0.0.0.0:143->143/tcp, :::143->143/tcp, 0.0.0.0:465->465/tcp, :::465->465/tcp, 0.0.0.0:587->587/tcp, :::587->587/tcp, 0.0.0.0:993->993/tcp, :::993->993/tcp, 0.0.0.0:995->995/tcp, :::995->995/tcp, 3306/tcp, 0.0.0.0:4190->4190/tcp, :::4190->4190/tcp, 8081/tcp onlyoffice-mail-server
6c9716ef8cb6 onlyoffice/documentserver:8.1.3.2 “/app/ds/run-documen…” 7 days ago Up 8 minutes 80/tcp, 443/tcp onlyoffice-document-server
edac1a9bf9c9 onlyoffice/elasticsearch:7.16.3 “/bin/tini – /usr/l…” 7 days ago Up 8 minutes 9200/tcp, 9300/tcp onlyoffice-elasticsearch
a81fb4c9eb1e mysql:8.0.29 “docker-entrypoint.s…” 7 days ago Up 6 minutes 3306/tcp, 33060/tcp onlyoffice-mysql-server
I created a mailbox when creating a user, and also tried to create a mailbox with a user link.
The problem affects both on your mail server, I also tried to add gmail .com mail, the problem turned out to be the same (I delete emails in the onlyoffice web interface, but these emails remain in the phone or computer application).
I can’t find the file, there is no /www folder in the /var folder, I sent the screenshots by message
I have ONLYOffice Workspaces installed, WITHOUT the mail server.
I added my Gmail account to Mail in Workspaces. Any changes including deleting, sending, moving emails or creating, deleting, moving folders, aren’t synced back to Gmail.
Any pre-existing folders in Gmail did not sync, however my pre-existing Tags DID sync to Workspaces, though any new tags I create don’t sync back to Gmail.
Definitely seems as something is wrong on Workspaces side. This is happening on my relatively fresh Workspaces server (about 2 weeks old)
Version: 12.7.0.1936
Installed on Ubuntu using the Docker install method.
Thank you for the information provided. We’re aware of this issue, and it has been logged as a bug related to IMAP synchronization with external mail clients like Gmail.
We’ve encountered a similar synchronization issue with another user, Ivan, specifically involving our ONLYOFFICE Mail Server and syncing actions with other clients. Our team is currently investigating this situation.
@chasov
Thank you for your patience as we investigated the IMAP synchronization issue
Synchronization with Internal Mail Service and Gmail: After testing, we did not encounter any issues with the synchronization of incoming messages and status updates within our mail service or with messages from Gmail. The status synchronization appears to be functioning as expected.
Issue with Moving Emails to Trash: We were able to reproduce the issue with moving emails to the trash, and this has been documented in several bug reports for further resolution.
IMAP Service Configuration: For optimal IMAP service performance, it is essential to ensure that DNS settings are correctly verified and that certificates are up to date. Based on your description, it sounds like your DNS settings are configured properly.
IMAP Scope and Limitations:
It’s important to note that IMAP is implemented only within our mail service, and synchronization will not fully work with external mail services like Gmail. However, tags from Gmail emails will still be transferred into our system, although this synchronization is one-way only.
I’ve just started testing a self-hosted instance of ONLYOFFICE for collaborative document editing and so far it seems great, you did a very good job with it!
I’m also trying the mail aggregator (without the mail server, because I have my own and I cannot change it) and I ran into this IMAP sync issue, but it’s not very clear to me: I understand from the answers to this issue and to this other issue in github that IMAP sync is missing by design because of the way Mail Aggregator is conceived, and that the sync functionality might be added in the future but there are no specific plans. Is that still so or have you started working on it? This is a game changer for me because otherwise I could not use the Mail part of ONLYOFFICE… I have some big email accounts to import with a lot of folders and subfolders with gigabytes of old messages that I need to keep and search into, and IIUC it would be impossible to import them in the Mail Aggregator
Thank you for your message and for your kind words about ONLYOFFICE — we appreciate it!
Regarding IMAP synchronization: unfortunately, we have to clarify that IMAP is currently implemented only within our built-in mail server. Synchronization with third-party mail services (such as Gmail, Mail.ru, etc.) is not supported.
Is there a specific reason for this? Out of nothing more than curiosity I would love to understand more. I’m currently using Workspaces for personal use and emulating IMAP sync by:
Adding a remote IMAP account (Gmail for example)
Letting it sync all email/tags/whatever else it can pull
Setting that Gmail account to forward to my OnlyOffice Mail Server email
Setting the Gmail account to NOT save emails after forward
Lastly, Disable the Gmail account in Workspaces so that it no longer retrieves email, but I’ll still get
the forwarded copy.
This way any emails sent to that Gmail will appear in Workspaces, but they also wont stick around in Gmail taking up space. And when I delete the email, it’s actually gone from everywhere.
I feel like adding the option to configure a Remote IMAP account as either an Aggregate account or a fully synced account would seriously take Workspaces to an entirely new level of useability.
From a personal perspective it’s already the best Google replacement on the market, but if we had fully functioning IMAP sync, Workspaces would immediately become the default go to for self hosters looking to ditch the cloud.
As far as I can tell, the lack of fully synchronous Remote IMAP accounts and the meh CardDav capability of only being able to sync portal contacts, are the only two features holding Workspaces back from being truly truly amazing.
Thank you for your feedback and for sharing your experience with ONLYOFFICE Workspace! I understand you’re suggesting adding full IMAP sync for remote accounts and improving CardDAV to sync beyond portal contacts, which would greatly enhance Workspace for self-hosting users.
Unfortunately, the Mail Server feature hasn’t seen widespread development, and I’m unsure if updates are planned. However, your ideas are valuable, and I’ve passed them on to our development team for consideration.
