Drawing with a pen on a running presentation does not work

Suggestions
1

Drawing with a pen on opened slide deck does not work properly.

Lines are drawn even though the pen does not touch the display. Therefore, writing text with a pen is impossible right now - (Dell Lattitude with active pen).

Might refer to capacitive pens only, which give already some input to the display at a distance of 1.5 to 2 cm.

Version: Presentations, Version 8.3.2.19 (x64 exe), desktop client

3

Hello @ProfMat
We are checking the described scenario. I will contact you as soon as possible.

4

Hello @ProfMat
Please clarify the exact model\version of the device and the pen.

5

I am using a Dell Latitude 7320 Detachable.

OnlyOffice 8.3.2.19 on Windows 10 x64

I just double-checked: I have similar issues using the touch-function (drawing with fingers) instead of the pen.

In order to draw a proper line, I have to do the following:

  1. Tip the pen and start drawing a line for few pixel
  2. lift the pen (it continues to draw the line wherever I move the pen)
  3. Tip the pen again to end the line

Same holds for using touch-input (except that it does not continue to draw as second step)

With this approach, it is impossible to write text on the slides.

6

I can draw with my mouse.

  1. Klick
  2. draw
  3. lift

This seems to be ok - but pen and touch input unfortunately not.

7

Thank you! We are looking into it.

9

Hello @ProfMat
Thank you for the provided details! We found a match with known bug, we are working on it already.
I will update this thread once we have something to share.

10

Hello @ProfMat

I’d like to inform you that we are in the process of releasing new version 9.0 of Desktop Editors. This version beings the fix to the issue discussed in this topic, please update the app and check the situation again.

The update will be available shortly.

11

Hello @Constantine ,

thanks for updating on this issue. I can confirm that this is solved so far.

Kind regards.