Download Failed error using onlyoffice docker image

Docs
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1

I’m facing this error while integrating with python application with server side rendering. This the error shwoing below:

Screenshot from 2025-01-04 12-04-56
Screenshot from 2025-01-04 12-04-561920×945 72.7 KB

No additional things have been updated except the JWT secret. The files are provided sequentially

  1. converter/out.log
[2025-01-04T06:16:49.448] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 24; availableParallelism: undefined
[2025-01-04T06:16:49.453] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 24 workers
[2025-01-04T06:16:49.461] [WARN] [localhost] [docId] [userId] nodeJS - worker 929 started.
[2025-01-04T06:16:49.466] [WARN] [localhost] [docId] [userId] nodeJS - worker 935 started.
[2025-01-04T06:16:49.471] [WARN] [localhost] [docId] [userId] nodeJS - worker 938 started.
[2025-01-04T06:16:49.475] [WARN] [localhost] [docId] [userId] nodeJS - worker 947 started.
[2025-01-04T06:16:49.479] [WARN] [localhost] [docId] [userId] nodeJS - worker 953 started.
[2025-01-04T06:16:49.486] [WARN] [localhost] [docId] [userId] nodeJS - worker 959 started.
[2025-01-04T06:16:49.492] [WARN] [localhost] [docId] [userId] nodeJS - worker 965 started.
[2025-01-04T06:16:49.498] [WARN] [localhost] [docId] [userId] nodeJS - worker 971 started.
[2025-01-04T06:16:49.504] [WARN] [localhost] [docId] [userId] nodeJS - worker 977 started.
[2025-01-04T06:16:49.512] [WARN] [localhost] [docId] [userId] nodeJS - worker 983 started.
[2025-01-04T06:16:49.520] [WARN] [localhost] [docId] [userId] nodeJS - worker 989 started.
[2025-01-04T06:16:49.529] [WARN] [localhost] [docId] [userId] nodeJS - worker 995 started.
[2025-01-04T06:16:49.540] [WARN] [localhost] [docId] [userId] nodeJS - worker 1001 started.
[2025-01-04T06:16:49.551] [WARN] [localhost] [docId] [userId] nodeJS - worker 1007 started.
[2025-01-04T06:16:49.561] [WARN] [localhost] [docId] [userId] nodeJS - worker 1013 started.
[2025-01-04T06:16:49.576] [WARN] [localhost] [docId] [userId] nodeJS - worker 1019 started.
[2025-01-04T06:16:49.588] [WARN] [localhost] [docId] [userId] nodeJS - worker 1025 started.
[2025-01-04T06:16:49.602] [WARN] [localhost] [docId] [userId] nodeJS - worker 1031 started.
[2025-01-04T06:16:49.613] [WARN] [localhost] [docId] [userId] nodeJS - worker 1037 started.
[2025-01-04T06:16:49.625] [WARN] [localhost] [docId] [userId] nodeJS - worker 1043 started.
[2025-01-04T06:16:49.641] [WARN] [localhost] [docId] [userId] nodeJS - worker 1053 started.
[2025-01-04T06:16:49.651] [WARN] [localhost] [docId] [userId] nodeJS - worker 1059 started.
[2025-01-04T06:16:49.662] [WARN] [localhost] [docId] [userId] nodeJS - worker 1065 started.
[2025-01-04T06:16:49.682] [WARN] [localhost] [docId] [userId] nodeJS - worker 1071 started.
[2025-01-04T06:17:05.716] [WARN] [localhost] [docId] [userId] nodeJS - num of CPUs: 24; availableParallelism: undefined
[2025-01-04T06:17:05.721] [WARN] [localhost] [docId] [userId] nodeJS - update cluster with 24 workers
[2025-01-04T06:17:05.727] [WARN] [localhost] [docId] [userId] nodeJS - worker 1464 started.
[2025-01-04T06:17:05.731] [WARN] [localhost] [docId] [userId] nodeJS - worker 1470 started.
[2025-01-04T06:17:05.735] [WARN] [localhost] [docId] [userId] nodeJS - worker 1471 started.
[2025-01-04T06:17:05.738] [WARN] [localhost] [docId] [userId] nodeJS - worker 1482 started.
[2025-01-04T06:17:05.741] [WARN] [localhost] [docId] [userId] nodeJS - worker 1483 started.
[2025-01-04T06:17:05.745] [WARN] [localhost] [docId] [userId] nodeJS - worker 1489 started.
[2025-01-04T06:17:05.749] [WARN] [localhost] [docId] [userId] nodeJS - worker 1495 started.
[2025-01-04T06:17:05.753] [WARN] [localhost] [docId] [userId] nodeJS - worker 1501 started.
[2025-01-04T06:17:05.759] [WARN] [localhost] [docId] [userId] nodeJS - worker 1512 started.
[2025-01-04T06:17:05.766] [WARN] [localhost] [docId] [userId] nodeJS - worker 1518 started.
[2025-01-04T06:17:05.773] [WARN] [localhost] [docId] [userId] nodeJS - worker 1524 started.
[2025-01-04T06:17:05.778] [WARN] [localhost] [docId] [userId] nodeJS - worker 1525 started.
[2025-01-04T06:17:05.785] [WARN] [localhost] [docId] [userId] nodeJS - worker 1536 started.
[2025-01-04T06:17:05.790] [WARN] [localhost] [docId] [userId] nodeJS - worker 1542 started.
[2025-01-04T06:17:05.797] [WARN] [localhost] [docId] [userId] nodeJS - worker 1548 started.
[2025-01-04T06:17:05.807] [WARN] [localhost] [docId] [userId] nodeJS - worker 1554 started.
[2025-01-04T06:17:05.815] [WARN] [localhost] [docId] [userId] nodeJS - worker 1560 started.
[2025-01-04T06:17:05.825] [WARN] [localhost] [docId] [userId] nodeJS - worker 1566 started.
[2025-01-04T06:17:05.835] [WARN] [localhost] [docId] [userId] nodeJS - worker 1572 started.
[2025-01-04T06:17:05.846] [WARN] [localhost] [docId] [userId] nodeJS - worker 1578 started.
[2025-01-04T06:17:05.858] [WARN] [localhost] [docId] [userId] nodeJS - worker 1584 started.
[2025-01-04T06:17:05.873] [WARN] [localhost] [docId] [userId] nodeJS - worker 1590 started.
[2025-01-04T06:17:05.892] [WARN] [localhost] [docId] [userId] nodeJS - worker 1592 started.
[2025-01-04T06:17:05.909] [WARN] [localhost] [docId] [userId] nodeJS - worker 1602 started.
[2025-01-04T06:21:14.284] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - error downloadFile:url=http://localhost:8080/sample.docx;attempt=1;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-01-04T06:21:15.286] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - error downloadFile:url=http://localhost:8080/sample.docx;attempt=2;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-01-04T06:21:16.288] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - error downloadFile:url=http://localhost:8080/sample.docx;attempt=3;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-01-04T06:21:53.718] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - error downloadFile:url=http://localhost:8080/sample.docx;attempt=1;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-01-04T06:21:54.722] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - error downloadFile:url=http://localhost:8080/sample.docx;attempt=2;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-01-04T06:21:55.724] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - error downloadFile:url=http://localhost:8080/sample.docx;attempt=3;code:ECONNREFUSED;connect:null Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
  1. docservice/out.log
[2025-01-04T06:16:49.628] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2025-01-04T06:16:49.638] [WARN] [localhost] [docId] [userId] nodeJS - Attention! Your license is about to expire on January 5, 2025.
Upon reaching this date, you will no longer be entitled to receive personal technical support and install new Docs versions released after this date.
[2025-01-04T06:16:49.878] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.2.2. Build: 22
[2025-01-04T06:17:04.258] [WARN] [localhost] [docId] [userId] nodeJS - Express server starting...
[2025-01-04T06:17:04.264] [WARN] [localhost] [docId] [userId] nodeJS - Attention! Your license is about to expire on January 5, 2025.
Upon reaching this date, you will no longer be entitled to receive personal technical support and install new Docs versions released after this date.
[2025-01-04T06:17:04.365] [WARN] [localhost] [docId] [userId] nodeJS - Express server listening on port 8000 in production-linux mode. Version: 8.2.2. Build: 22
[2025-01-04T06:21:53.697] [ERROR] [localhost] [sample.docx] [uid-1735105775252] nodeJS - postData error: url = http://localhost:8080/callback?filename=sample.docx;data = {"key":"sample.docx","status":1,"users":["uid-1735105775252"],"actions":[{"type":1,"userid":"uid-1735105775252"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJzYW1wbGUuZG9jeCIsInN0YXR1cyI6MSwidXNlcnMiOlsidWlkLTE3MzUxMDU3NzUyNTIiXSwiYWN0aW9ucyI6W3sidHlwZSI6MSwidXNlcmlkIjoidWlkLTE3MzUxMDU3NzUyNTIifV0sImlhdCI6MTczNTk3MTcxMywiZXhwIjoxNzM1OTcyMDEzfQ.6towN8lcbYdUzAr6Z5JmMK-2sYNXcHt3fz2nQoukpnI"} Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
[2025-01-04T06:22:20.043] [WARN] [localhost] [docId] [userId] nodeJS - start shutdown:true
[2025-01-04T06:22:20.043] [WARN] [localhost] [docId] [userId] nodeJS - active connections: 1
[2025-01-04T06:22:20.043] [WARN] [localhost] [docId] [userId] nodeJS - end shutdown
[2025-01-04T06:22:20.049] [ERROR] [localhost] [sample.docx] [uid-173510577525216] nodeJS - postData error: url = http://localhost:8080/callback?filename=sample.docx;data = {"key":"sample.docx","status":4,"actions":[{"type":0,"userid":"uid-1735105775252"}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJzYW1wbGUuZG9jeCIsInN0YXR1cyI6NCwiYWN0aW9ucyI6W3sidHlwZSI6MCwidXNlcmlkIjoidWlkLTE3MzUxMDU3NzUyNTIifV0sImlhdCI6MTczNTk3MTc0MCwiZXhwIjoxNzM1OTcyMDQwfQ.E3UwYjpzSwlmYKzWfhlYbD7rw9TYoSE4w0_acXqaWn0"} Error: connect ECONNREFUSED 127.0.0.1:8080
    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1187:16)
  1. nginx.error.log
2025/01/04 06:21:14 [error] 10275#10275: *1 open() "/var/www/onlyoffice/documentserver/web-apps/vendor/socketio/socket.io.min.js.map" failed (2: No such file or directory), client: 172.18.0.1, server: , request: "GET /8.2.2-abdf0a8cadec1b2041e30e49ae8726ad/web-apps/vendor/socketio/socket.io.min.js.map HTTP/1.1", host: "localhost"
2025/01/04 06:21:53 [error] 10275#10275: *3 open() "/var/www/onlyoffice/documentserver/web-apps/vendor/socketio/socket.io.min.js.map" failed (2: No such file or directory), client: 172.18.0.1, server: , request: "GET /8.2.2-abdf0a8cadec1b2041e30e49ae8726ad/web-apps/vendor/socketio/socket.io.min.js.map HTTP/1.1", host: "localhost"

The rest of the logs are empty

2

Hello @abruptum-null

This is quite expected behavior. You see, you are using 127.0.0.1 address as a document.url, however, you did not consider that there is separate 127.0.0.1 inside the container with Document Server (technically, container also has a very small OS inside, so there are also localhost is resolved to 127.0.0.1).

Solution here is either by using public IP address of the machine or, if you want to use 127.0.0.1, installing Document Server with DEB/RPM packages.

3

Thanks, it has resolved the issue.

1 Like
4

Glad to know. Closing the topic as solved.